Local Reviews
In June 2013, Rayad45 said about Burlington Hotel
We went to the Burlington Hotel Eastbourne for a birthday weekend. It is a comfortable hotel in a great seaside location near the Pier at Eastbourne. It is, like all Bay Hotels a little on the old retro style type of building and as most Bay Hotels that we have stayed is being constantly updated while you stay there. The staff are all extremely helpful and friendly with nothing being too much trouble. The food was good but we have noticed that the choice is becoming more limited and the portions smaller.The entertainment was suited to an OAP audience which covered most of the guests staying there at the time of our visit. Parking is limited and on street only, there is a car park on offer but it is expensive and some distance away. Our standard room was clean and tidy and good value for money and came complete with a pet seagull who adopted our window balcony and woke us up most mornings to receive his daily breakfast of biscuits. If you wish to stay in Eastbourne for a weekend at a reasonable price, this hotel would be a good choice.
TraceyKingsLynn
TraceyKingsLynn
Source: tripadvisor.co.uk
In June 2013, PawHouseBoy said about Burlington Hotel
I enjoyed my stay at the Burlington. It is ideally located with sea views and is just across from Eastbourne pier where a lot of bus services start. Terminus Road which leads to the pedestrian shopping area and cafes and restaurants is just around the corner. I stayed on a B&B deal and as a single traveller, was given a twin room for single occupancy. Sadly I didn't have a sea view but considering the deal I got, I didn't mind this. The hotel is part of the Shearings Group whose target target is senior citizens and the vast majority of guests were of the older generation. I prefer a quitter place to stay so I didn't mind this. Although I was out of the hotel most of the time, there is an entertainment programme that goes on until midnight with entertainers, singers and discos if that's your sort of thing. Mu only real quibble was the seating for breakfast. The first morning I asked where I should sit. Some hotels allocate specific tables to your room. It took 3 members of staff to sort out where I could sit. The next day I went to the same table only to be interrupted midway through my meal by a judgmental elderly couple, clearly upset as I was sitting at "their" table. They obviously complained as I was asked by the manager to sit at a different table for next morning's breakfast. The serving staff were friendly and efficient but this disorganisation was noticeable. Overall, the hotel was fine and certainly value for money.
Source: tripadvisor.co.uk
In June 2013, pamela b said about Burlington Hotel
We went to the Burlington for a long weekend with friends and thought the location of the Burlington was ideal for our needs. We found the hotel itself very clean but in need of updating. While our room was of a good size there was a crack in the sink and the constant hum of the air con unit outside the window was annoying when trying to sleep. The breakfasts were lovely but the evening meal was not so good with a poor choice of vegetables and not really enough for a group of healthy eaters. On a lighter note the staff were all excellent, and could not do enough for us, Maria our waitress was lovely and couldnt have been more helpful.
Source: tripadvisor.co.uk
In June 2013, Davec471 said about Burlington Hotel
We went on a 5 day coach trip with National and stoped here for 4 nights, found it was a great location right opposite the pier and within easy reach for everything, Good food and a great room with entertainment on each night including dancing and quizzes with a superb commedian on the last night, Will be going back again in the near future!
Source: tripadvisor.co.uk
In June 2013, Steve A said about Burlington Hotel
The standards and service were really very good. The staff were helpful and attentive.
The food very good and the entertainment good if a tiny bit cheesy.
The place itself it getting due for a makeover.
We were in a large party and we would go again.
The food very good and the entertainment good if a tiny bit cheesy.
The place itself it getting due for a makeover.
We were in a large party and we would go again.
Source: tripadvisor.co.uk
In July 2013, Maxi1951 said about Burlington Hotel
We have just arrived home after a weekend at the Burlington,throughly enjoyed our stay,staff were very friendly and helpful,rooms were a bit tired could do with being decorated in lighter colours as ours seemed a bit on the dull side,on the whole we had a great time may even be back again next year.
Source: tripadvisor.co.uk
In July 2013, Jo L said about Burlington Hotel
Came back yesterday after a week at the Burlington - had a great time - staff were very friendly & helpful - food was excellent both at breakfast & dinner. Lifts could have been bigger for people in wheelchairs & also the rooms were a bit tired, just needed a coat of paint. Windows could also have been cleaned. Bathroom could have been wider as Paul is double amputee. Went to the hotel with Shearings Coach Tours. Had 2 excellent coach drivers in Kevin & Tony & also very good excursions to go on. We spent 3 out of the 6 days away by Paul (partner) & myself going to Bexhill as Paul was on dialysis.
Entertainment we didn't like.
Also the outside of the hotel looked a little tired - but on the whole I probably would come back again.
Entertainment we didn't like.
Also the outside of the hotel looked a little tired - but on the whole I probably would come back again.
Source: tripadvisor.co.uk
In July 2013, Pat S said about Burlington Hotel
As we booked our Shearings holiday at quite short notice, it was only after it was booked that I looked at reviews of this hotel - a very mixed bunch indeed!! So it was with some trepidation that we arrived for our weeks stay there. We needn't have worried, although the hotel does have an air of faded former glory about it, this was purely cosmetic. I could live with a bit of chipped paintwork, the important thing was the room and bathroom were clean, ample soft white towels were supplied, the bed was comfortable. The food was plentiful and there was always a choice of about four starters, main courses and puddings, so we always found something to our liking. What really made it a great holiday was the friendliness and efficiency of the staff (our waitress was Betti, she was wonderful), and we had great drivers in Tony and Kevin, who were both obviously very keen on the history of the areas we visited on our excursions, and helped add to our enjoyment of the holiday. The hotel is in a very convenient location, whether you want the beach, pier or shops, or simply a stroll along the promenade to admire the wonderful flower displays. All in all great value for money.
Source: tripadvisor.co.uk
In July 2013, susans331 said about Burlington Hotel
My husband and I returned to the Burlington for our 10 or 12 time, had always been one of our favourite shearings hotel.
Having read the reviews we were a little worried. Reached our room 227 which was at the back of the hotel. We were actually surprised at how nice the room was, we normally have a sea view. The curtains wouldn't close when we went to bed, they had come off of the rail and were stuck. We reported this to reception and it was fixed the next day. The bathroom was large and a nice bath, surprised that it had a nice new bath and toilet in white, but the basin was old and cream. All in all the room was good.
We were definately disappointed in the food, and at one meal had to return the potatoes (roast) they were burnt and tiny. The waitress did change them but by the time we got more the meal was cold. The vegetables served all three evenings were poor and badly cooked. This was made more difficult as I don't think our waitress spoke english, if she did it was just "you want". Previous visits meal times were made more enjoyable by friendly helpfull waiters/waitress. Never a smile. Every evening we asked for water as did the ladies on the next table, not once did we get it, eventually my husband went and got the jug and seved us and the ladies water. The first visit I must add that we didn't tip the staff.
It was avery hot weekend but even the normaly lovely reception staff were less than helpfull.
We were self drive and told the car park was full, so had to park on the road. Made more frustrating by the fact our room looked out onto the car park which had spaces all weekend. We asked at reception and were told you can only book car park at time of booking, I had booked online and it didnt tell me to book car park. Seemed silly to have spaces and not take our money for this hotel car park.
The entertainment was good, Mark Snow as usual made it fun and entertaining.
Mr Manager I am not a complainer, this is the first negative report I have ever written, please see my March review of the Majestic. Will be majestic in future for us.
Having read the reviews we were a little worried. Reached our room 227 which was at the back of the hotel. We were actually surprised at how nice the room was, we normally have a sea view. The curtains wouldn't close when we went to bed, they had come off of the rail and were stuck. We reported this to reception and it was fixed the next day. The bathroom was large and a nice bath, surprised that it had a nice new bath and toilet in white, but the basin was old and cream. All in all the room was good.
We were definately disappointed in the food, and at one meal had to return the potatoes (roast) they were burnt and tiny. The waitress did change them but by the time we got more the meal was cold. The vegetables served all three evenings were poor and badly cooked. This was made more difficult as I don't think our waitress spoke english, if she did it was just "you want". Previous visits meal times were made more enjoyable by friendly helpfull waiters/waitress. Never a smile. Every evening we asked for water as did the ladies on the next table, not once did we get it, eventually my husband went and got the jug and seved us and the ladies water. The first visit I must add that we didn't tip the staff.
It was avery hot weekend but even the normaly lovely reception staff were less than helpfull.
We were self drive and told the car park was full, so had to park on the road. Made more frustrating by the fact our room looked out onto the car park which had spaces all weekend. We asked at reception and were told you can only book car park at time of booking, I had booked online and it didnt tell me to book car park. Seemed silly to have spaces and not take our money for this hotel car park.
The entertainment was good, Mark Snow as usual made it fun and entertaining.
Mr Manager I am not a complainer, this is the first negative report I have ever written, please see my March review of the Majestic. Will be majestic in future for us.
Source: tripadvisor.co.uk
In July 2013, Tony36 said about Burlington Hotel
We stayed at The Burlington about 4 years ago and were perfectly happy then. However there have been many improvements made since those days. We were lucky to be given a Standard refurbished room which was excellent. One wish only - that the Company would at last ditch those old tv's and provide Freeview on a flat screen. Surely a job lot for the whole chain would not break the bank? Otherwise first class - even TWO armchairs! Thank you. The menu choices and food quality was of an excellent standard. We enjoyed all of the 18 courses that we ate over the 3 evenings. Compliments to the chefs and kitchen staff, and to the waiters. Super quick service. Breakfast too was most acceptable, from a very wide choice. Anyone who has complained about the food must be very hard to please. We found the Reception Staff most helpful. I knew that I would be one of the very few guests who would have liked a WiFi hotspot in one of the Lounges. Some 75 year olds use a mobile for emails these days you know! and we wouldn't be writing this either. It was not a worry, but would be if I was staying more than the 3 nights. I've used The Cloud in two Coast & Countries recently and it might be another added selling point for the Bays. A very minor grumble . . . . otherwise 99.9% satisfaction. We shall be back, probably at Christmas. We travelled by train, by the way, to avoid the parking. A 99 bus, 40 yards from the Station, drops you right at the Pier, yards from the Hotel.
Source: tripadvisor.co.uk