Local Reviews
In April 2023, lou j said about The Burlington Hotel
This was my second stay at this hotel. It's in a fantastic location right on the seafront.
Check in was quick. Staff were really pleasant.
Unfortunately when I went into my room, (132) there was an awful buzzing noise.
This was due to the large extractor fan being right outside the window.
I reported this to reception. They stated 'no one has ever complained about this before' but I was assured this would stop after dinner had been served.
It didn't, so reception staff instantly offered me another room, which I accepted.
Although this room was a lovely double sized room and much quieter, the shower didn't work and the channels on the TV stopped working on the 2nd night.
TV was mended/re-tuned the next day, but the shower remained inoperable for the whole weekend.
The food was really good...except maybe a cheese and ham toastie I ordered from the bar. For nearly £7 it was pretty grim.
I have to say that ALL of the staff in this hotel were fantastic. Pleasant, polite, funny, professional and above all they were very kind. They really were exceptional.
Sadly this beautiful building is now in desperate need of some TLC. It would be lovely if the owners could consider giving it a bit of a makeover soon. This would hopefully encourage more people to stay. Speaking of 'staying'...maybe on nights when there is no entertainment, it would have been great to have some board games available. This would encourage more people to stay and spend some money in the bar, rather than go to the local pubs or to their rooms.
Despite the issues, I will definitely stay again.
Check in was quick. Staff were really pleasant.
Unfortunately when I went into my room, (132) there was an awful buzzing noise.
This was due to the large extractor fan being right outside the window.
I reported this to reception. They stated 'no one has ever complained about this before' but I was assured this would stop after dinner had been served.
It didn't, so reception staff instantly offered me another room, which I accepted.
Although this room was a lovely double sized room and much quieter, the shower didn't work and the channels on the TV stopped working on the 2nd night.
TV was mended/re-tuned the next day, but the shower remained inoperable for the whole weekend.
The food was really good...except maybe a cheese and ham toastie I ordered from the bar. For nearly £7 it was pretty grim.
I have to say that ALL of the staff in this hotel were fantastic. Pleasant, polite, funny, professional and above all they were very kind. They really were exceptional.
Sadly this beautiful building is now in desperate need of some TLC. It would be lovely if the owners could consider giving it a bit of a makeover soon. This would hopefully encourage more people to stay. Speaking of 'staying'...maybe on nights when there is no entertainment, it would have been great to have some board games available. This would encourage more people to stay and spend some money in the bar, rather than go to the local pubs or to their rooms.
Despite the issues, I will definitely stay again.
Source: tripadvisor.co.uk
In April 2023, Norman B said about The Burlington Hotel
We had a lovely lunch on the beach-facing patio. Just arrived in town. Phillip went out of his way to welcome us while serving beer and lunch, and to give us all the information we could have hoped for about the area. Really special service he provided.
Source: tripadvisor.co.uk
In April 2023, Paul186360 said about The Burlington Hotel
Just returned from a short stay at the Burlington Hotel at Eastbourne. Was there last year and gave it a one star review. Found on this visit the hotel has been greatly improved with friendlier staff, a refreshed ball room, improved food and the entertainer on Tuesday evening was great fun with his quiz and singing. He got most of the guests up dancing.
Source: tripadvisor.co.uk
In April 2023, Anita W said about The Burlington Hotel
Upgraded to Deluxe Sea View room. Unfortunately not - room was really standard. Was cold when we arrived and still not particularly warm later in the evening. Attention needs to be taken by Housekeeping. Restaurant staff very good food was ok.
Source: tripadvisor.co.uk
In April 2023, Daydream52919811797 said about The Burlington Hotel
I booked with lesuire time coach company th hotel rooms clean plenty of hot water food was good waiter's in the restaurant good if you needed any thing all you hat to do was ask only thi6 that let the hotel down was the lack of heating in the hotel they had portable heaters as you walk ed in to the hotel but the hotel rooms were frozen I went down the reception to why an was not given a clear answer I was given a portable heater the thing there was a lot of older guests on our coach and in the hotel that booked independently and not every one had a heater didn't not have that many heater to go round that sort the heating out because I won't be booking this hotel again noting the winter
Source: tripadvisor.co.uk
In April 2023, hullo_there said about The Burlington Hotel
I recently visited Eastbourne with my Sister and we stayed at The Burlington. The prices were reasonable and the hotel itself is nice, if a little dated.
The staff were very friendly and helpful and were checked in very quickly. We were also given helpful advice regarding parking.
We opted for the breakfast and evening meal option. The breakfast I must say, was lovely. A great variety of choice and plenty of it! The evening meals weren't so great. The food was nice, but being vegetarian, we only had one option each evening and they were a bit samey - one nice was Mushroom Risotto and the next was Mushroom Stroganoff. Not sure what would have happened if we had been vegan! Still, it was tasty enough for what it was - we both agreed that we'd probably have opted to go out to local restaurants in the evening had we known - there are plenty of lovely looking restaurants in the immediate vicinity.
Over-all a very pleasant hotel - the staff were the best thing.
The staff were very friendly and helpful and were checked in very quickly. We were also given helpful advice regarding parking.
We opted for the breakfast and evening meal option. The breakfast I must say, was lovely. A great variety of choice and plenty of it! The evening meals weren't so great. The food was nice, but being vegetarian, we only had one option each evening and they were a bit samey - one nice was Mushroom Risotto and the next was Mushroom Stroganoff. Not sure what would have happened if we had been vegan! Still, it was tasty enough for what it was - we both agreed that we'd probably have opted to go out to local restaurants in the evening had we known - there are plenty of lovely looking restaurants in the immediate vicinity.
Over-all a very pleasant hotel - the staff were the best thing.
Source: tripadvisor.co.uk
In May 2023, Ronald S said about The Burlington Hotel
Having read all reviews about the Burlington hotel I can’t understand why the negative reviews. I have just brought a group of 38 people and I can’t praise the hotel enough.
All the staff from the management, reception staff and all their waitresses and waiters were very professional. After a few teething problems on arrival which was sorted out almost immediately our stay was excellent.
The food from breakfast to evening meal was superb and just right for our needs as a group.
Entertainment was very enjoyable and made our stay very relaxing.
I will definitely recommend the Burlington hotel and will definitely return.
All the staff from the management, reception staff and all their waitresses and waiters were very professional. After a few teething problems on arrival which was sorted out almost immediately our stay was excellent.
The food from breakfast to evening meal was superb and just right for our needs as a group.
Entertainment was very enjoyable and made our stay very relaxing.
I will definitely recommend the Burlington hotel and will definitely return.
Source: tripadvisor.co.uk
In May 2023, dizemka said about The Burlington Hotel
Hotel is old school with lots of character. We had pleasant stay in the room with sea view. Room bathroom was clean and bed was comfortable bedsheets was crispy clean. Staff was friendly and efficient ( barman was a top bloke and he accommodated our strange request to mix up our peanuts in the caffe cup )
If you need clean bed and bathroom and be in the prime position this hotel is value for money and yes we will be back.
If you need clean bed and bathroom and be in the prime position this hotel is value for money and yes we will be back.
Source: tripadvisor.co.uk
In May 2023, Mike Bearsby-Cook said about The Burlington Hotel
Just returned from a pleasant weekend break at the Burlington Hotel, food, room, staff, & service was excellent, it's nice to see that they've recovered from their recent problems with the heating & hot water supply.
Leger seem to have got it back to the standard of the old Shearings management.
Leger seem to have got it back to the standard of the old Shearings management.
Source: tripadvisor.co.uk
In May 2023, gjhbknjmk said about The Burlington Hotel
Much nicer than I expected - room was big, well done out with a clean bathroom and sheets. Quite loud in corridor at night but to be expected with an old building and thin walls. Didn't get any noise from the street which I was expecting. Staff at front desk were friendly and accommodating to my needing to change dates from the booking.
Source: tripadvisor.co.uk