Local Reviews
In May 2026, Nicky said about The Burlington Hotel
Great stay, staff were so helpful and nothing was too much bother.
Excellent location, right next to the pier
Sadly the lifts were out of order but they called up the day before to let us know and offered us options.
Source: booking.com
In May 2026, Francisca said about The Burlington Hotel
Better than expected and great customer service
Started with a mix up , but were offered a great alternative and was very happy with our stay. Good manager and comfortable stay with extra features , like a fridge during a heatwave. All round great.
Nothing
Source: booking.com
In May 2026, Mark said about The Burlington Hotel
Great location with friendly staff.
The location was ideal. The staff were really good and friendly.
Bathroom was outdated and needed a good clean.
Source: booking.com
In May 2026, John said about The Burlington Hotel
Good hotel, but room for improvement
Good location near town centre, beach and pier. Decent sized room. Comfortable beds. Good view of pier (but spoilt by extremely dirty windows). Friendly and helpful staff.
Lifts not working. Room very hot and no air conditioning, clean in some parts but dirty in others. The windows were very dirty and the window frames were rotten. The room was not serviced during our stay.
Source: booking.com
In May 2026, Nancy said about The Burlington Hotel
would have been better without having to climb 4 flights of stairs several times each day
breakfast, close to beach and local cafes/restaurants
lifts not working and room at back on 4th floor. No air conditioning
Source: booking.com
In May 2026, Susan said about The Burlington Hotel
The hotel staff are all friendly , helpfull and they make time for a chat even when they are busy.
The breakfast is good , lots of choice.
Location of the hotel is good . Both lifts being out of action and having to climb flights of stairs , which honestly affected my 88 year old mums health as she has a heart condition and COPD and is not very good with walking .
The only reason we persevered with the stairs and didnt move hotels was because of the kindness shown to us by members of staff, who went beyond normal duties to help us with our luggage and changing our room so we only had to climb 1 flight of stairs, which I know was difficult as they were trying to accommodate every guest .
I felt sorry for the members of staff that were continuously having to climb 4 flight of stairs with guests luggage on a daily basis, because of the lifts being out of order ,i could see they were struggling with helping guest with their luggage and doing their normal duties .
The owners of the hotel should be ashamed of themselves for not acting quicker to get at least 1 lift working again , if it wasn't for the dedication of all your staff I'm sure lots of guest would have left never to return.
The breakfast is good , lots of choice.
Location of the hotel is good . Both lifts being out of action and having to climb flights of stairs , which honestly affected my 88 year old mums health as she has a heart condition and COPD and is not very good with walking .
The only reason we persevered with the stairs and didnt move hotels was because of the kindness shown to us by members of staff, who went beyond normal duties to help us with our luggage and changing our room so we only had to climb 1 flight of stairs, which I know was difficult as they were trying to accommodate every guest .
I felt sorry for the members of staff that were continuously having to climb 4 flight of stairs with guests luggage on a daily basis, because of the lifts being out of order ,i could see they were struggling with helping guest with their luggage and doing their normal duties .
The owners of the hotel should be ashamed of themselves for not acting quicker to get at least 1 lift working again , if it wasn't for the dedication of all your staff I'm sure lots of guest would have left never to return.
Source: booking.com
In May 2026, Terence said about The Burlington Hotel
We only stayed 1 night to coincide with a theatre booking. So 1 night without a working lift was ok.
The breakfast was brilliant, it was complimentary due to the fact that the lifts weren’t working. We were on the 4th floor!!!
The lifts working
Source: booking.com
In May 2026, Diljeet said about The Burlington Hotel
Location
Carpet was very dirty and very unhygienic
Source: booking.com
In May 2026, Nigel said about The Burlington Hotel
The staff were very helpful and friendly shame the lifts were not working. And a fantastic breakfast 😋
The lifts not working 😕
Source: booking.com
In May 2026, Michelle said about The Burlington Hotel
Hotel could do with bringing up to date with some new paint inside and maybe some outside decking and seating at the fro
Staff were friendly especially Shelby and Louie. The rooms were clean and breakfast was nice.
The lift didn’t work the whole time of our stay. We took my mum who is 78 and has had two hip operations and has drop foot and uses a walker, who had to go up to the 2nd floor to our room at least 4 times a day. Most of the doors leading to stairs were exceptionally stiff and hard to open.
Source: booking.com