Local Reviews
In January 2015, Ruth J said about Burlington Hotel
I stayed at the Burlington for four nights with Shearings Holidays. My room was lovely, nice big, comfy bed and sea views from the side windows. Lots of hot water in the bathroom. The food was OK-- and sometimes the waiters were rushed, so the service could be erratic.
It was a short walk to the beach and the town shops.
The big let down was the lifts. They had two very small lifts to serve the customers and the staff and one of them was constantly breaking down. My room was on the 4th floor and I have mobility problems, so walking up was not an option. Please get new lifts installed or get a service lift for staff.
It was a short walk to the beach and the town shops.
The big let down was the lifts. They had two very small lifts to serve the customers and the staff and one of them was constantly breaking down. My room was on the 4th floor and I have mobility problems, so walking up was not an option. Please get new lifts installed or get a service lift for staff.
Source: tripadvisor.co.uk
In January 2015, Ann K said about Burlington Hotel
Just stayed at the Burlington on a 5 day holiday with National Holidays. Our rooms was for 3 people (family room) very large room with single beds, and a adjoining single room. We had a sea view overlooking the pier. Lovely clean room, lots of hot water, tea & coffee making facilities . The food was good, and we had a nice waiter ( Francisco from Italy) entertainment could have been better. We was on the 2nd floor so could walk up the steps, but we had a friend less mobile who was on the 4th floor, and the lifts were always broken. Lifts certainly need attention.On the morning we were leaving we had to bring our cases down, while shearings got there cases brought down by the hotel staff who used the larger lift. There was only the small lift working which only takes 2 people and 2 cases. Everyone went in for breakfast at the same time, and the staff was over worked. Some coaches were leaving later than ours so it would have been better if the later coaches went in for breakfast 15 minutes later.
Good value for what we paid, and would recommend to friends.
Good value for what we paid, and would recommend to friends.
Source: tripadvisor.co.uk
In February 2015, Stephen K said about Burlington Hotel
Have to say that this type of hotel is why people love staying in the likes of Ibis/Premier Inn etc. At least with them you know what you're getting!
We booked a "Classic Double" room through booking.com - unfortunatelly, the room didn't actually match (or come close to) any pictures on the booking.com website ... or the hotels own website (Classic rooms weren't even featured on the Hotels website) probably because no matter how professional a photo was taken it couldn't make the room we had look good (we had room 107).
The bedding was torn, the curtains didn't fit the windows properly and let though loads of light, the two windows (actually double doors) in the room didn't close properly and left large gaps around the bottom and betwen them which had to be stuffed with toilet paper (because the tape the hotel had put over some of the gaps had dried up and fallen off long ago).
Full English Breakfast is included (they have it listed as full English anyway) - it consists of an egg, small (extremely overcooked) sausage, a small rasher of bacon, around two TEASPOONS of baked beans and a greasy hash brown about half the thickness of the ones you usually buy frozen (and there's toast and tea or coffee too).
The hotel is owned by Shearings (the coach holiday people) so they happily dump seniors there over night before taking them off somewhere else the following day - that is about this hotels level. Saying all of the above though - I do have to commend ALL of the staff we came into contact with - they are very helpful and friendly.
We only booked the one night and it wasn't expensive .... but for out of season Eastbourne, the price was on par with other hotels around the same area which looked a lot nicer - come on Shearings/Bay Hotels - we appreciate it's an old building but do up the Classic rooms to a decent standard or at least list/show them on your website so people can make choices before arrival.
We booked a "Classic Double" room through booking.com - unfortunatelly, the room didn't actually match (or come close to) any pictures on the booking.com website ... or the hotels own website (Classic rooms weren't even featured on the Hotels website) probably because no matter how professional a photo was taken it couldn't make the room we had look good (we had room 107).
The bedding was torn, the curtains didn't fit the windows properly and let though loads of light, the two windows (actually double doors) in the room didn't close properly and left large gaps around the bottom and betwen them which had to be stuffed with toilet paper (because the tape the hotel had put over some of the gaps had dried up and fallen off long ago).
Full English Breakfast is included (they have it listed as full English anyway) - it consists of an egg, small (extremely overcooked) sausage, a small rasher of bacon, around two TEASPOONS of baked beans and a greasy hash brown about half the thickness of the ones you usually buy frozen (and there's toast and tea or coffee too).
The hotel is owned by Shearings (the coach holiday people) so they happily dump seniors there over night before taking them off somewhere else the following day - that is about this hotels level. Saying all of the above though - I do have to commend ALL of the staff we came into contact with - they are very helpful and friendly.
We only booked the one night and it wasn't expensive .... but for out of season Eastbourne, the price was on par with other hotels around the same area which looked a lot nicer - come on Shearings/Bay Hotels - we appreciate it's an old building but do up the Classic rooms to a decent standard or at least list/show them on your website so people can make choices before arrival.
Source: tripadvisor.co.uk
In February 2015, timidimp said about Burlington Hotel
We stayed for four nights as part of a Shearings' holiday deal. The hotel looks superb, right on the seafront near the pier. Luggage handled for us, delivered to the room. Ah, the room! Good points - very clean, plenty of hot water, clean & comfortable bedding. Rather on the small side but there was space to move round without being attacked by the furniture.
No so good points - the room was stiflingly hot! Yes, I know that some degree of warmth was welcome in mid-February, but this was silly: strange, too! The radiator was turned off and there were no exposed hot water pipes in the bedroom. The sash window was tightly closed. We called for help and a friendly handyman arrived with a jemmy and levered the window open. We slept with the window wide open for the rest of our stay. While we're discussing the window our view was restricted to a sombre black fire escape and its club of raucous seagulls. When the seagulls were off-duty a regiment of pigeons took over, shouting their heads off. All the birds were well fed and left copious droppings on our window ledge.
Meals were good - mainly. Breakfast was a little weak: we enjoy a continental coffee & croissant suits us well - but wasn't possible for some reason. Perhaps a serving table could be provided for those of us with modest tastes? Self-service would be fine. A warm basket of croissants and a pot of really excellent strong coffee? Please? Then no more waiting for 30 minutes for that essential first coffee of the day!
Lunch was fine - a selection of sandwiches, no problem.
Dinner was a surprise: change of menu every night; choice of meat/chicken/fish/veggie main course, decent starters, reasonable pudds. Far better than we expected. Wine a little overpriced - and, sadly, the wine-waiter missed us 2 nights out of four.
Our copy of the Guardian arrived on time, the packed lunch on our departure morning was good quality and, compared with Motorway diners, great value.
Would we go again? Certainly, but not to room 327!
No so good points - the room was stiflingly hot! Yes, I know that some degree of warmth was welcome in mid-February, but this was silly: strange, too! The radiator was turned off and there were no exposed hot water pipes in the bedroom. The sash window was tightly closed. We called for help and a friendly handyman arrived with a jemmy and levered the window open. We slept with the window wide open for the rest of our stay. While we're discussing the window our view was restricted to a sombre black fire escape and its club of raucous seagulls. When the seagulls were off-duty a regiment of pigeons took over, shouting their heads off. All the birds were well fed and left copious droppings on our window ledge.
Meals were good - mainly. Breakfast was a little weak: we enjoy a continental coffee & croissant suits us well - but wasn't possible for some reason. Perhaps a serving table could be provided for those of us with modest tastes? Self-service would be fine. A warm basket of croissants and a pot of really excellent strong coffee? Please? Then no more waiting for 30 minutes for that essential first coffee of the day!
Lunch was fine - a selection of sandwiches, no problem.
Dinner was a surprise: change of menu every night; choice of meat/chicken/fish/veggie main course, decent starters, reasonable pudds. Far better than we expected. Wine a little overpriced - and, sadly, the wine-waiter missed us 2 nights out of four.
Our copy of the Guardian arrived on time, the packed lunch on our departure morning was good quality and, compared with Motorway diners, great value.
Would we go again? Certainly, but not to room 327!
Source: tripadvisor.co.uk
In February 2015, sueejan said about Burlington Hotel
My friends and I have just returned from a 5 day holiday at the Burlington Hotel in Eastbourne. This is a Shearings Hotel which is situated right opposite the pier. Town centre is only a short walk around the corner.
On our arrival there had been a mix up with our rooms but this was immediately sorted out and the rooms we had were excellent. This hotel has been refurbished and we could not fault the cleanliness of the hotel, food was good and plenty of choice all served by a very friendly and courteous waiter - Daniel. All other staff were equally pleasant and helpful.
The entertainment was a bit mixed. Unfortunately Mark (resident compare I think) was only there 2 nights as he had to go into hospital. Whilst he was there we had a quiz and bingo each evening along with an artist. On the remaining days there was no bingo - shame as top payout on previous evenings was £100!! Surely with the current use of bingo machines a replacement could have been found to run the bingo.
The only drawback we seem to find with Shearings coach trips is that you either get a driver who knows everything about where we are visiting or there are those who dont know a thing and dont seem to want to try and find out which, on occasions, leaves passengers not knowing where they are visiting or anything about the area. Unfortunately we had a driver from the latter. Definitely makes a difference to the holiday when it is made interesting for everyone.
We have now been on many Shearings Holidays all over the country, good and bad and would definitely say that this is the best hotel we have been to and would definitely return again.
On our arrival there had been a mix up with our rooms but this was immediately sorted out and the rooms we had were excellent. This hotel has been refurbished and we could not fault the cleanliness of the hotel, food was good and plenty of choice all served by a very friendly and courteous waiter - Daniel. All other staff were equally pleasant and helpful.
The entertainment was a bit mixed. Unfortunately Mark (resident compare I think) was only there 2 nights as he had to go into hospital. Whilst he was there we had a quiz and bingo each evening along with an artist. On the remaining days there was no bingo - shame as top payout on previous evenings was £100!! Surely with the current use of bingo machines a replacement could have been found to run the bingo.
The only drawback we seem to find with Shearings coach trips is that you either get a driver who knows everything about where we are visiting or there are those who dont know a thing and dont seem to want to try and find out which, on occasions, leaves passengers not knowing where they are visiting or anything about the area. Unfortunately we had a driver from the latter. Definitely makes a difference to the holiday when it is made interesting for everyone.
We have now been on many Shearings Holidays all over the country, good and bad and would definitely say that this is the best hotel we have been to and would definitely return again.
Source: tripadvisor.co.uk
In February 2015, Doreen B said about Burlington Hotel
My husband and I went to Burlington for the third time in 6 years, it was Valentines weekend and also my husbands birthday so we had a double celebration.
On previous years we have had a nice sea view and room and this was what I expected, however the room must have been for a single person as it was the smallest on level 4 and we could not walk around the bed without knocking our legs on something.
The renovated bath and shower room were really nice but no heating in the bathroom as we were told it had been disconnected because it was a health and safety hazard (a radiator in a newly renovated bathroom a hazard?), anyway it was far too cold to have a shower or bath in so a quick wash was all I had, all the rooms on 4th floor were freezing and most of the residents there requested additional heating, it was nice but still the bathroom was cold especially on a windy wet day.
Don't go for room 414.
The food although it was good and served up by a very busy lady, took a long time to arrive because she had more tables than most (more staff please)
On a fairer note the food was acceptable and the entertainment was good although even if we got to the meal table at 6-30 and went straight to the entertainment hall there were no tables available in the main room.
Maybe you could put a row of tables down the middle like most Shearings do. Mark, the entertainer was a treasure, he was there on the two previous occasions and has always been the main reason for our visit as there is entertainment every night if not by professionals by him and he is just as good if not better.
All in all the staff were friendly and helpful and tried to assist when possible but if it had not have been for Mark our holiday would have been ruined by a room that was too small and a VERY cold bathroom.
On previous years we have had a nice sea view and room and this was what I expected, however the room must have been for a single person as it was the smallest on level 4 and we could not walk around the bed without knocking our legs on something.
The renovated bath and shower room were really nice but no heating in the bathroom as we were told it had been disconnected because it was a health and safety hazard (a radiator in a newly renovated bathroom a hazard?), anyway it was far too cold to have a shower or bath in so a quick wash was all I had, all the rooms on 4th floor were freezing and most of the residents there requested additional heating, it was nice but still the bathroom was cold especially on a windy wet day.
Don't go for room 414.
The food although it was good and served up by a very busy lady, took a long time to arrive because she had more tables than most (more staff please)
On a fairer note the food was acceptable and the entertainment was good although even if we got to the meal table at 6-30 and went straight to the entertainment hall there were no tables available in the main room.
Maybe you could put a row of tables down the middle like most Shearings do. Mark, the entertainer was a treasure, he was there on the two previous occasions and has always been the main reason for our visit as there is entertainment every night if not by professionals by him and he is just as good if not better.
All in all the staff were friendly and helpful and tried to assist when possible but if it had not have been for Mark our holiday would have been ruined by a room that was too small and a VERY cold bathroom.
Source: tripadvisor.co.uk
In February 2015, Mike Hobson said about Burlington Hotel
We have just returned from a Shearings, 3 day bed, breakfast and evening meal self drive break at the Burlington Hotel. We could not fault the hotel in any way, the room was spacious and beds comfortable. We didn't pay for an upgrade so it looked over the car park which didn't bother us. Meals are excellent and entertainment is what you would expect. We were keep waiting for about half an hour one night because what we ordered was not cooked. It was on the menu. The only complaint we have is the price of the drinks. They are horrendous. For example: a small bottle of tonic water 125ml was £1.60, Bottle of water £2. A lot of the people who take these holidays are elderly and it feels to me like a rip off!!
We are younger retirees and we're able to walk up into the town (a short distance) and buy drinks at half the price. I appreciate there has to be a mark up for the hotel but in most cases it is 50% or more. How can this be right. My advice is if you like a drink, take yourself a bottle to keep in your room for a nightcap or day cap for that matter.
We are younger retirees and we're able to walk up into the town (a short distance) and buy drinks at half the price. I appreciate there has to be a mark up for the hotel but in most cases it is 50% or more. How can this be right. My advice is if you like a drink, take yourself a bottle to keep in your room for a nightcap or day cap for that matter.
Source: tripadvisor.co.uk
In February 2015, Audrey H said about Burlington Hotel
We paid £99 each for a weekend break, this included travel, BB&E plus a gala dinner on the Saturday and 4 free dinks the same evening, there was also free coffee after your evening meal in the snack bar.
We were at the back of the hotel, so no sea view, which you can upgrade to, but the room was clean, had been updated and had a shower over the bath, towels were changed daily. My three gripes were, the shower screen seemed a bit short for the shower and the carpet in the bedroom could have done with cleaning, it was badly stained in one or two areas, and price of drinks at the bar. £7.80 for a pint of John Smiths and a medium red wine. But overall, with pleasant staff, a great driver and entertainment, good value for money. Free wi fi in public areas but we were able to log on in our room.
We walked to the Lloyds bar in town on the Friday and Sunday evening, great crowd and cheap drinks. We also took the bus to Brighton on the Sunday, a lovely run out and lots to do when you get there.
We were at the back of the hotel, so no sea view, which you can upgrade to, but the room was clean, had been updated and had a shower over the bath, towels were changed daily. My three gripes were, the shower screen seemed a bit short for the shower and the carpet in the bedroom could have done with cleaning, it was badly stained in one or two areas, and price of drinks at the bar. £7.80 for a pint of John Smiths and a medium red wine. But overall, with pleasant staff, a great driver and entertainment, good value for money. Free wi fi in public areas but we were able to log on in our room.
We walked to the Lloyds bar in town on the Friday and Sunday evening, great crowd and cheap drinks. We also took the bus to Brighton on the Sunday, a lovely run out and lots to do when you get there.
Source: tripadvisor.co.uk
In February 2015, RetiredandVeryHappy said about Burlington Hotel
Room 109 excellent been here two days with friends good staff Ross in the Bar Maria in restaurant, receptionists all helpful food ok do not know what previous complaints are about we are paying £80 a night for seaview and standard plus and 8 free drinks on one night the room is 23x24 feet and spotless free view flat telly this is a well managed hotel with terrific staff will post again in a few days
Source: tripadvisor.co.uk
In February 2015, Alice D said about Burlington Hotel
Just left Eastbourne on a lovely sunny day.
Our second visit to the Burlington and wont be the last.All smoothly settled in as usual.I love travelling with Shearings as I know its such a help when your cases are taken up to your rooms.Our only issue is the noisy floorboards.We should have asked for a top floor.Food hot delicious and varied usual bay hotel menu.We were served by Daniel who was quick polite and always pleasant.Our room standard on 3rd floor clean tidy bathroom the same.Always warm.
Mark as entertaining as ever so funny and a one off.So overall lovely holiday and still the best in our book.
Our second visit to the Burlington and wont be the last.All smoothly settled in as usual.I love travelling with Shearings as I know its such a help when your cases are taken up to your rooms.Our only issue is the noisy floorboards.We should have asked for a top floor.Food hot delicious and varied usual bay hotel menu.We were served by Daniel who was quick polite and always pleasant.Our room standard on 3rd floor clean tidy bathroom the same.Always warm.
Mark as entertaining as ever so funny and a one off.So overall lovely holiday and still the best in our book.
Source: tripadvisor.co.uk