Local Reviews
In July 2014, Peter Puns said about Burlington Hotel
My parents (in their 60s) stayed here last week, and really enjoyed it. I spent two evenings there at the cabaret, and thoroughly enjoyed it. All the oldies were well entertained - the compere (Mark Snow) was very charismatic and had real charm - full marks to him! By all reports, the cabaret on Saturday was very good too.
I mark this place down a bit for health and safety reasons. On the Friday night the ballroom was sweltering hot, and one of the elderly customers unfortunately vomited at his table due to the heat. I informed the manager of this, and was told that 'somebody was coming'. I assumed this meant a first aider, but no-one was quick onto the scene, so I dealt with it myself (only getting the man some water and helping him outside for fresh air). A staff member did assist eventually. The staff should have been more proactive in dealing with this - HOWEVER things like this do happen sometimes, and its not a big deal.
My parents rate it 4 stars, and they were the real customers. My rating is only skewed as the vomiting customer put me off my Guinness a bit...
I mark this place down a bit for health and safety reasons. On the Friday night the ballroom was sweltering hot, and one of the elderly customers unfortunately vomited at his table due to the heat. I informed the manager of this, and was told that 'somebody was coming'. I assumed this meant a first aider, but no-one was quick onto the scene, so I dealt with it myself (only getting the man some water and helping him outside for fresh air). A staff member did assist eventually. The staff should have been more proactive in dealing with this - HOWEVER things like this do happen sometimes, and its not a big deal.
My parents rate it 4 stars, and they were the real customers. My rating is only skewed as the vomiting customer put me off my Guinness a bit...
Source: tripadvisor.co.uk
In August 2014, Ann W said about Burlington Hotel
We stayed from Monday 28th July, due to leave 1st August. We found the management and staff extremely helpful, both at reception and in the bar and dining-room. Unfortunately our stay co-incided with the dreadful fire on the Pier, and as we had a sea view room, we saw the whole thing unfold. The manager even laid on refreshments for the fire-fighters and police who were outside , some of them all night. As we decided to leave early because of the amount of traffic, the manager even made us up a packed lunch for our journey home. So thoroughly recommend this hotel, and would go again.
Source: tripadvisor.co.uk
In August 2014, Patrick B said about Burlington Hotel
We had a nice room a little smaller than our previous room at Exmouth but never the less good sea view and close to Eastbourne pier,we were not particularly enambered with the evening meals bar one on the last evening,which was very nice.however the breakfasts were excellent apart from the waiter service which was a little slow,we had to wait nearly twenty minutes before being served for breakfast,a very good selection of breakfast cereals and fruit which we enjoyed a lot.Car parking at the rear of the hotel left a lot to be desired the surface was very poor especially being charged £5 a day for the use of it.Generally speaking it was a very enjoyable weekend.
Source: tripadvisor.co.uk
In August 2014, grecophile70 said about Burlington Hotel
My friends and I had another weekend here and it has really improved on each visit, this was about our 7th or 8th to this hotel.
The refurbishments are really working, and we have seen lots of improvements over the 5 years we have been going here, we have taken family and friends there and always had a great time.
The entertainment is always good and the Host , Mark is brilliant and a real asset to Shearings,
All the bay hotels should have a Mark !
Food is excellent and with a great location, very easy to get to lots of other resorts, and shops on the doorsteps too, we will definitely be back.
The refurbishments are really working, and we have seen lots of improvements over the 5 years we have been going here, we have taken family and friends there and always had a great time.
The entertainment is always good and the Host , Mark is brilliant and a real asset to Shearings,
All the bay hotels should have a Mark !
Food is excellent and with a great location, very easy to get to lots of other resorts, and shops on the doorsteps too, we will definitely be back.
Source: tripadvisor.co.uk
In August 2014, RAY S said about Burlington Hotel
Myself and my wife spent a week at the Burlington Hotel in May .Position close to pier, hope they are able fix recent fire on pier before May next year, hope to be there again. Put the arsonist in jail. Position great, food excellent, value for money £303.00 per week, beat that. We did not make use of entertainment but people who did spoke highly of it.
Source: tripadvisor.co.uk
In August 2014, MALCOLM C said about Burlington Hotel
After reading many reviews, we really didn`t know what to expect. We were however pleasantly surprised by this hotel. It is of course an older style seaside hotel with some creaking floorboards along the corridors etc. but please don`t let that deter you. Most of the rooms seem to have been re-furbished to a good standard and our bedroom on the 4th floor was bright and pleasant. The bathroom was very large and this had also been updated. The lounge and dining room again had been re-decorated and had a nice atmosphere. The food to us was excellent value and how anyone can write a negative review of the food is beyond me. There were 4 starters and usually 6 main courses followed by about 4 desserts. These were always presented well and there was always more than enough. The hotel itself is in an enviable position opposite the promenade and 5 minutes walk to the main shopping centre.
This was our first visit to Eastbourne for many years and we found the town a cross between Bournemouth and Brighton with so much to do and see. We will definitely be returning in the very near future and will stay at The Bay Burlington. Well done!
This was our first visit to Eastbourne for many years and we found the town a cross between Bournemouth and Brighton with so much to do and see. We will definitely be returning in the very near future and will stay at The Bay Burlington. Well done!
Source: tripadvisor.co.uk
In August 2014, marie d said about Burlington Hotel
A little outdated but that seems to add to its charm,just had a week here and would definately use this hotel again,I think I would travel by car next time though,shearings coaches and staff are very good but eight hours travelling was to much for us,having said that the hotel staff were excellent as was the food,the tv in our room was old but you don't go on holiday to watch tv, would go for room upgrade if we go again,all in all a very nice holiday.
Source: tripadvisor.co.uk
In August 2014, ossieSolihull said about Burlington Hotel
Just had four days at The Burlington. We had paid for a sea view but were upgraded to a premier room which was lovely. It was large with a four poster bed, settee,armchair and large TV. The bathroom was excellent with bath and separate shower cubicle. The room was cleaned every day and towels changed if necessary. All the staff were extremely good, special mention to Mark on the entertainment who was excellent, as were the acts we saw. We found the food to be good with good choice for each course. A big thank you to Bruno our waiter who looked after us very well. We loved Eastbourne and the surrounding area and would certainly return to the Burlington.
Source: tripadvisor.co.uk
In August 2014, sogra said about Burlington Hotel
Just got back from an 8 day Shearings holiday in Eastbourne and I would just like to give a great big thank you to the Bay Burlington and all it's staff for making our holiday what it was, an excellent holiday and a really good break. They coped admirably under the most trying of circumstances from Tuesday to Thursday when one of the hot water boilers went down meaning parts of the hotel had no hot water, we were in one of the affected rooms ( 232 ) but were kept informed of the situation all the way through by Chris and her team of wonderful receptionists, and indeed issued with 4 free drinks vouchers each for the whole time the hot water was down and told Shearings would be in touch when we arrived home, Chris has got to be the most hands on manager I have ever met always available if needed, thanks once again receptionists. Special mention though for porter Nigel who distributed and collected our luggage brilliantly sorry I missed you mate to personally thank you.
The Burlington has an excellent kitchen team, the food they produce is I think superb great variety everyday on the menu and if you like big breakfasts the Burlington big breakfast is well worth the £1-20 supplement. Moses the dining room manager is again very hands on always on the go, which brings me to one of the stars of the week for us Daniel our waiter, could do the job eyes closed I should think very well mannered and courteous at all times and as I say so efficient at the job thanks Daniel.
Due to it being the Eastbourne airshow the weekend we arrived it hadn't been possible to upgrade rooms so we where at the back of the hotel but nonetheless Tania kept the room spotless and clean towels were supplied every day. Our room wasn't one of the refurbished ones but it was clean and that's the main thing for us, one teeny criticsm of the room is that all the lights use energy saving bulbs and by the time they're bright you're switching them out, sorry but I had to get a moan in somewhere.
The entertainment at night, was enjoyable every night Mark Snow is full of personality and does his utmost to make sure people enjoy themselves, Ray Campbell was great on the night he was on as was Bobbie Bennett (junior showtime for those old enough to remember) yes we thought that to ......junior showtime blimey he's come down, but believe me he's still funny, and can still sing even if the sound person mixed up his music. Mark might even have converted me to BINGO I don't think. Again thanks go to Mark and all the entertainers who worked so hard.
The one group of people who worked their socks off every night were Shaun and his bar staff, including Jokia, Tanaka, Carla and Eileen who I'm sure WON'T be a trainee for much longer, well done and thanks guys you are all stars.
So yes we enjoyed our first experience of Eastbourne, we thoroughly enjoyed our stay at the Bay Burlington and without a doubt we will be returning.......THANKS TO YOU ALL.
Finally though it would be remiss of me not to give a mention to our absolutely marvellous and wonderful coach driver ' Two Teds Tony ' any Shearings travellers on the Eastbourne run if you get Tony as your driver you're in for a treat.
The Burlington has an excellent kitchen team, the food they produce is I think superb great variety everyday on the menu and if you like big breakfasts the Burlington big breakfast is well worth the £1-20 supplement. Moses the dining room manager is again very hands on always on the go, which brings me to one of the stars of the week for us Daniel our waiter, could do the job eyes closed I should think very well mannered and courteous at all times and as I say so efficient at the job thanks Daniel.
Due to it being the Eastbourne airshow the weekend we arrived it hadn't been possible to upgrade rooms so we where at the back of the hotel but nonetheless Tania kept the room spotless and clean towels were supplied every day. Our room wasn't one of the refurbished ones but it was clean and that's the main thing for us, one teeny criticsm of the room is that all the lights use energy saving bulbs and by the time they're bright you're switching them out, sorry but I had to get a moan in somewhere.
The entertainment at night, was enjoyable every night Mark Snow is full of personality and does his utmost to make sure people enjoy themselves, Ray Campbell was great on the night he was on as was Bobbie Bennett (junior showtime for those old enough to remember) yes we thought that to ......junior showtime blimey he's come down, but believe me he's still funny, and can still sing even if the sound person mixed up his music. Mark might even have converted me to BINGO I don't think. Again thanks go to Mark and all the entertainers who worked so hard.
The one group of people who worked their socks off every night were Shaun and his bar staff, including Jokia, Tanaka, Carla and Eileen who I'm sure WON'T be a trainee for much longer, well done and thanks guys you are all stars.
So yes we enjoyed our first experience of Eastbourne, we thoroughly enjoyed our stay at the Bay Burlington and without a doubt we will be returning.......THANKS TO YOU ALL.
Finally though it would be remiss of me not to give a mention to our absolutely marvellous and wonderful coach driver ' Two Teds Tony ' any Shearings travellers on the Eastbourne run if you get Tony as your driver you're in for a treat.
Source: tripadvisor.co.uk
In August 2014, superlative26 said about Burlington Hotel
We stayed here for two nights with family as part of a 60th birthday celebration. In many ways the hotel is fine, but you really have to know what you're getting before you arrive if you don't want a bit of a shock.
The hotel caters for a mostly retired clientèle, many of whom have obviously been coming here for years. As such, I don't think anything has really changed in the hotel since about the 1980s, and it's like a little time warp. The bar and lounge are really nice, but everywhere else looks very tired and badly in need of redecoration, particularly the bedrooms. Our bathroom had corrosion inside the mirror and discoloured lino on the floor, and the whole room generally was a bit shabby in terms of decor. That said, it was kept very clean, so it was fine - but don't expect a luxury stay or anything.
The hot water was a bit of a problem, as the shower could either be scalding or slightly cold, and it was impossible to find a comfortable temperature in between.
The staff were nice, but at times a bit overrun and they completely messed up our lunch order one day. Generally the food was fairly good, if on the inoffensive and easy-to-chew side.
The best thing about the hotel really is the location, as you get lovely sea views at the front and it is right by the pier. We were staying during the Eastbourne Airshow, and when the weather wasn't so good you could easily watch everything either from your bedroom window or from inside the lounge.
I would consider staying here again if I were travelling with elderly relatives, but if you're a younger couple you might want to look for something a bit more modern.
The hotel caters for a mostly retired clientèle, many of whom have obviously been coming here for years. As such, I don't think anything has really changed in the hotel since about the 1980s, and it's like a little time warp. The bar and lounge are really nice, but everywhere else looks very tired and badly in need of redecoration, particularly the bedrooms. Our bathroom had corrosion inside the mirror and discoloured lino on the floor, and the whole room generally was a bit shabby in terms of decor. That said, it was kept very clean, so it was fine - but don't expect a luxury stay or anything.
The hot water was a bit of a problem, as the shower could either be scalding or slightly cold, and it was impossible to find a comfortable temperature in between.
The staff were nice, but at times a bit overrun and they completely messed up our lunch order one day. Generally the food was fairly good, if on the inoffensive and easy-to-chew side.
The best thing about the hotel really is the location, as you get lovely sea views at the front and it is right by the pier. We were staying during the Eastbourne Airshow, and when the weather wasn't so good you could easily watch everything either from your bedroom window or from inside the lounge.
I would consider staying here again if I were travelling with elderly relatives, but if you're a younger couple you might want to look for something a bit more modern.
Source: tripadvisor.co.uk