Local Reviews
In July 2025, Marion said about The Burlington Hotel
A pleasant and affordable stay with good food and excellent staff
The staff and the food were very good. The blinding needs a lot of upgrading. Disability access was limited and the entrance point needs to be clearer.
Attention to detail on my dietary requirements wasn’t so good, with messages not being passed on, but problem solving was good.
To help people with dietary requirements feel they are getting value for money on the meals, rather than excluding things they can’t eat, because there is an ingredient(s) that they can’t have, it would be good if the venue could work to offer similar meal items without the problematic ingredients rather than the person not being able to have the item at all. Eg there was a lovely cherry pie on offer for pudding one (indeed this related to many desert items) but I couldn’t have it as it had a wheat base (gluten), making the same pie but with gluten free flower would have meant I could have chosen that item from the menu. Instead I was left with just having fruit salad most evenings or nothing at all despite some lovely items being offered to others. The facilities clearly need upgrading and wheelchair access in and around the building needs improvement, and for existing plans, greater clarity.
The photo advertising this venue on Booking.com needs upgrading as the present one shows the Carpet Gsrden at the front. This has now been entirely removed by the Council and the front now looks very different. This should be shown in the new pictures, otherwise it’s a bit misleading.
Ventilation in the rooms could be a bit better, my room got very hot and stuffy as the weather was humid at times, having clarity about how to pen windows a bit farther would have been helpful. Something else to be improved is the arrival pack. This was virtually non existent. More of information about hotel services, advice, activities and local events in the area I that pack would also be helpful. Having this in other languages would be good too. I appreciate that people can look on line perhaps but with most of the people saying there during g my visit being well over 60, there is a good chance people may not be regular users of the internet so written information packs are important. All in all the visit was value for money all things considered and the staff were very good 👍
Attention to detail on my dietary requirements wasn’t so good, with messages not being passed on, but problem solving was good.
To help people with dietary requirements feel they are getting value for money on the meals, rather than excluding things they can’t eat, because there is an ingredient(s) that they can’t have, it would be good if the venue could work to offer similar meal items without the problematic ingredients rather than the person not being able to have the item at all. Eg there was a lovely cherry pie on offer for pudding one (indeed this related to many desert items) but I couldn’t have it as it had a wheat base (gluten), making the same pie but with gluten free flower would have meant I could have chosen that item from the menu. Instead I was left with just having fruit salad most evenings or nothing at all despite some lovely items being offered to others. The facilities clearly need upgrading and wheelchair access in and around the building needs improvement, and for existing plans, greater clarity.
The photo advertising this venue on Booking.com needs upgrading as the present one shows the Carpet Gsrden at the front. This has now been entirely removed by the Council and the front now looks very different. This should be shown in the new pictures, otherwise it’s a bit misleading.
Ventilation in the rooms could be a bit better, my room got very hot and stuffy as the weather was humid at times, having clarity about how to pen windows a bit farther would have been helpful. Something else to be improved is the arrival pack. This was virtually non existent. More of information about hotel services, advice, activities and local events in the area I that pack would also be helpful. Having this in other languages would be good too. I appreciate that people can look on line perhaps but with most of the people saying there during g my visit being well over 60, there is a good chance people may not be regular users of the internet so written information packs are important. All in all the visit was value for money all things considered and the staff were very good 👍
Source: booking.com
In July 2025, Diana said about The Burlington Hotel
Charming
It has its old luxury charm. I can see that in the past it was a top-tier hotel. Right in the front of the sea. Could open windows.
No air conditioner.
Source: booking.com
In July 2025, Yvonne said about The Burlington Hotel
Room very spacious, and well lit. Lovely sea view, great location.
Dated but to be expected with such an old building.
Staff nice and breakfast adequate.
Will definitely return Could do with a deep clean esp carpets, but very adequate
Dated but to be expected with such an old building.
Staff nice and breakfast adequate.
Will definitely return Could do with a deep clean esp carpets, but very adequate
Source: booking.com
In July 2025, Paula said about The Burlington Hotel
Perfect location
The location was excellent
It was a little tired, worn carpets in reception. Our bathroom wasn’t as clean as it should, particularly behind the toilet.
Source: booking.com
In July 2025, John said about The Burlington Hotel
Great location, super room, attentive staff.
Very pleased with the superior room with sea view on the first floor. Large room with an excellent new bed and fixtures/furnishings.
The evening 3 course dinner was very tasty and good value for money.
Friendly helpful staff throughout the hotel. Nothing
The evening 3 course dinner was very tasty and good value for money.
Friendly helpful staff throughout the hotel. Nothing
Source: booking.com
In July 2025, Alice said about The Burlington Hotel
Great location and staff, clean and tidy.
Nothing - a bit dated but added character.
Source: booking.com
In July 2025, Janifa said about The Burlington Hotel
Excellent
Everything was good 👍 I’m happy to stay at Burlington
Source: booking.com
In July 2025, Eileen said about The Burlington Hotel
Sea front Eastbourne
Staff were exceptional. Couldn't do enough. A lot of elderly people staying and the staff took great care of them.
The view from the room to the sea was beautiful.
The room was a very good size. The hotel needs money spending generally but being such an old iconic building it must be a constant struggle to keep it maintained. This didn't detract from our enjoyment. More a point of concern for the future.
The view from the room to the sea was beautiful.
The room was a very good size. The hotel needs money spending generally but being such an old iconic building it must be a constant struggle to keep it maintained. This didn't detract from our enjoyment. More a point of concern for the future.
Source: booking.com
In July 2025, David said about The Burlington Hotel
Enjoyable, with pleasant helpful staff, not wildly expensive, and yes, I would stay there again.
It was as I would expect from a well-established building; nothing 'trendy', with room functional and bed comfortable. Also there was a bath as well as a shower, which I had requested.
The breakfast was most enjoyable, with an infinitely-variable selection of food, so one's preference and order of consumption could be obtained without lengthy explanation. One of the lifts was very small, and the rear access door to the car park couldn't be kept open without someone physically holding it; exceedingly annoying. Also the finishing time for serving dinner was too early.
The breakfast was most enjoyable, with an infinitely-variable selection of food, so one's preference and order of consumption could be obtained without lengthy explanation. One of the lifts was very small, and the rear access door to the car park couldn't be kept open without someone physically holding it; exceedingly annoying. Also the finishing time for serving dinner was too early.
Source: booking.com
In July 2025, Janice said about The Burlington Hotel
Very pleasant experience we stay here a few times in a year
The location is ideal for the pier and town centre staff are very friendly and accommodating
The lifts are a bit small
Source: booking.com