Local Reviews
In December 2024, Natalie said about The Burlington Hotel
Loved our stay
The location and views were fantastic. The staff were very friendly and helpful.
Building would benefit from a freshening up and face lift.
Source: booking.com
In December 2024, Matty said about The Burlington Hotel
Very good staff food was lovely room was very clean , hotel was very close to the high street and beach
Lift was out of use but the part is on order and will be repaired soon ,people were struggling with their luggage but no help was offered
Source: booking.com
In December 2024, Sonia said about The Burlington Hotel
Fantastic hotel with excellent service & quality accommodation
Absolutely nothing to dislike we always book your hotel. Unless you're full.
Source: booking.com
In December 2024, Carole said about The Burlington Hotel
The diamond of Eastbourne
We absolutely loved this hotel. The staff were fantastic and helpful. The room was very big, with absolutely beautiful views to the sea. The bed was comfortable and the coffee machine was a lovely touch. We didn’t like Eastbourne but the hotel was absolutely worth going too.
Nothing! It was perfect
Source: booking.com
In December 2024, Karen said about The Burlington Hotel
Twixmas at the Burlington
Size of superior room was very good.
Staff were lovely and responsive to requests
Choice at breakfast was very good Superior room needed TLC and additional amenities to make it match its title, a sofa would fit in too
Overall needs painting, windows cleaned and new carpets
Staff were lovely and responsive to requests
Choice at breakfast was very good Superior room needed TLC and additional amenities to make it match its title, a sofa would fit in too
Overall needs painting, windows cleaned and new carpets
Source: booking.com
In December 2024, Paul said about The Burlington Hotel
The location is right on the sea front and has a good size car park. The staff were amazing and the room was massive.
It's a little tired and outdated but has lots of character
Source: booking.com
In December 2024, Venetia said about The Burlington Hotel
Nice stay at The Burlington Hotel
Nice location, nice Supervisor in the restaurant called Sandy, she was excellent and so helpful and friendly.
Nice clean comfortable rooms, always large rooms.
Lovely breakfast, always hot and a good selection of sausages, bacon, and eggs. One of the lifts was broken, so it only had one really small lift working that you could only fit two people in. There was a coach load in and so you had to wait a long time for the lift to breakfast and check out.
Our room wasn't cleaned.
One of the receptionists was very rude and wasn't bothered about our room not being cleaned, she was also eating in reception. She had a bit of a attitude.
I had already signed the form on booking.com so I didn't have to sign in only pick the keys up and she said I still had to sign her bit of paper and made a big thing of it.
Also the boy in the restaurant at breakfast was always moaning about all the other staff.
Nice clean comfortable rooms, always large rooms.
Lovely breakfast, always hot and a good selection of sausages, bacon, and eggs. One of the lifts was broken, so it only had one really small lift working that you could only fit two people in. There was a coach load in and so you had to wait a long time for the lift to breakfast and check out.
Our room wasn't cleaned.
One of the receptionists was very rude and wasn't bothered about our room not being cleaned, she was also eating in reception. She had a bit of a attitude.
I had already signed the form on booking.com so I didn't have to sign in only pick the keys up and she said I still had to sign her bit of paper and made a big thing of it.
Also the boy in the restaurant at breakfast was always moaning about all the other staff.
Source: booking.com
In January 2025, Sharon said about The Burlington Hotel
Reasonable for the price and definitely an experience, but would not recommend or rebook the Burlington.
The staff were helpful and friendly, the location is great, cleanliness of the room and main areas was satisfactory. The bed was comfortable and the tea/coffee tray well stocked.
The entertainment was very good, although once several coaches arrived there was a lack of seating. The whole hotel requires an overhaul, from the lift which had broken down leaving just one very small lift for what was mainly an aged clientele. The lack of ongoing maintenance results in mould growth in grout and under mastic, something which is beyond the cleaner's daily excellent work.
The bar was not open until 5 pm meaning even a snack or coffee was not available on a day the weather was inclement which resulted in having to leave the hotel to find refreshments.
The food was adequate, but would have taken very little to lift it to excellent, more school dinners than restaurant quality.
We had been recommended the Burlington by many friends who had stayed there in the past, it seems the hotel has not been maintained to that our friends experienced.
The entertainment was very good, although once several coaches arrived there was a lack of seating. The whole hotel requires an overhaul, from the lift which had broken down leaving just one very small lift for what was mainly an aged clientele. The lack of ongoing maintenance results in mould growth in grout and under mastic, something which is beyond the cleaner's daily excellent work.
The bar was not open until 5 pm meaning even a snack or coffee was not available on a day the weather was inclement which resulted in having to leave the hotel to find refreshments.
The food was adequate, but would have taken very little to lift it to excellent, more school dinners than restaurant quality.
We had been recommended the Burlington by many friends who had stayed there in the past, it seems the hotel has not been maintained to that our friends experienced.
Source: booking.com
In January 2025, Charlotte said about The Burlington Hotel
We will be returning!
Fantastic location; comfortable, warm room; friendly, helpful staff; good choice at breakfast and great nightly entertainment.
Would have appreciated proper coffee instead of Nescafe at breakfast.
Source: booking.com
In January 2025, Patricia said about The Burlington Hotel
Enjoyable short stay in Eastbourne, hotel location was perfect
Fantastic view from room with 3 windows looking out on the sea and pier. Bathroom also had a sea view!
Bed was comfortable A king size bed would be better in a room of this size.
Bed was comfortable A king size bed would be better in a room of this size.
Source: booking.com