After losing 2 ridge tiles in a recent storm I contacted SN Roofing. The initial prompt response got my hopes up, they attended my house within a couple of hours of the call and quoted accordingly. Was told the work would be completed the next day, midday the following day I called to get an update to be told "oh we're in Stoke today sorry... we'll do it tomorrow"... it didn't happen the next day. I text for an update and was told they can't do the repair in the rain which makes sense but calling the customer to tell them would be basic customer service. I text for updates the following 2 days and got no reply. They now don't even answer their phone to me. I contacted another roofing company on Best Of, they fixed my roof within 48 hours of calling them. I've not given them 1 star as I can't comment on the quality of their work, the rating is purely based on customer service and their complete lack of it.
Scott solved a leaking gutter problem for us. One of the small but irritating problems requiring replacement of corner gutter - one that was not easy to find due to age of the gutter. Scott turned up on time and completed the job in minutes, even going all the way to Stafford to get the part. What a star. Highly recommended.
Had Scott & his fabulous team come and change our guttering at store only called and he was round straight away and within no time the same day the job was done. Scott’s customer service was excellent and couldn’t do enough for us. His team of lads was all hard worker so lovely helpful and so efficient. What a team they are!! Would recommend to all thanks again Lads xx
In January 2018, Arthur W said:
Scott Nicholls was recommended to me and upon contact until the job was completed I was impressed. From my first telephone conversation to request a quotation the response couldn't have been better. Scott came to look at the job on the same day, the quote was received on that evening, a Friday, and work started the following Tuesday. It would have been Monday but rain prevented it. The job was completed by Wednesday lunchtime, including extra work at my request. Excellent service and workmanship at a competitive price.
In October 2017, Kathryn R said:
We had our dry verge repaired by SN Roofing. They came out to quote a price for the repair very quickly and when the first solution didn't work they were quick to suggest alternatives. We were very pleased with the service they provided and they found the best and cheapest way to fix the issue. All members of the team were polite and they just got on with the job quickly.
Very pleased with the look of our house thanks to Scott & his workers. The peak they have put above our porch has completely transformed it. Got the job done quickly & were very tidy. Would 100% recommend!
Can thoroughly recommend Scott for being polite, courteous and overseeing a good job. Everywhere was tidied up on the two days his team were with us and all rubbish was taken away. A truly professional job
In May 2017, Kerry P said:
Scott and his team recently replaced my garage roof. They were polite, on time and removed all rubbish. I'm really pleased with the work and would have no hesitation either using or indeed recommending SN Roofing in the future. Thank you, Kerry.
In March 2017, heidi m said:
Amazing service. Responded immediately to enquiry and repair completed in under 48 hours. Would recommend.
In March 2017, Calvin N said:
Attended the same day as phoned. Swift and courteous response and good job.
In March 2017, Peter W said:
Arrived quickly, carried out work with minimum fuss. Highly recommended Scott and Steve very helpful and friendly.
In August 2016, Charl H said:
I would strongly recommend SN Roofing, polite and friendly. They did an excellent job.
I called S.N roofing to get a quote on a large house renovation I was doing and I'm pleased to say I've never looked back.
The owner Scott was a polite, friendly and reassuring man who made me feel I was investing in the right company.
I had many quotes off many companies and this was by far the best.
The roof was completed with the exact materials that I was told and the quality was second to none which made me happy!
Speaking from many years experience dealing with the industry I would definitely recommend to anyone.
In May 2016, Ian B said:
Scott and his team did an excellent job on my flat roof when they felted it at Heath Gap Road, Cannock. They were polite, removed all rubbish and reasonably priced. Thank you.
My new roof looks amazing and it's made a huge difference to the front of the house. the team were great to start with, but the quality is questionable and when I called to ask advice on why my roof is still leaking I haven't heard anything back 8 weeks after installation, when I would of paid more to make sure it was fine, but nothing at all and no call backs or visits to check the work!
In March 2016, Steve M said:
Thank you to SN Roofing for replacing the flat roof on my garage. The old roof was removed and new felt fitted all in one day. The guys were polite and efficient clearing all mess from my property. I would happily recommend SN Roofing for the service, reliability and quality of work.