The huge range , and friendly staff Went there today to get some fish but was an hour wait to go in and. I staff on the counter to buy turtle food , but the lady who helped us in the plant section as we was after A selection cactus plants thismorning was lovely so made up for the disappointment
We went to hollybush to purchase a fish tank as we decided we wanted to get some fish... We couldn’t believe the high level of customer service we received from Kirsty who works on aquatics!! There wasn’t one thing that lady did not know about fish! She helped us pick the tank and told us everything we needed to know and even helped us with dressing the tank with all the sand, rocks, ornaments to put inside etc.. We were soooo impressed and grateful for her high level of customer serivce and knowledge - one of the BEST experiences we’ve both had when purchasing something from a store!!! She is clearly an asset to the store and is highly recommended if you are purchasing ANYTHING aquatics related! Fantastic experience at Hollybush and greatly appreciative of Kirsty’s kind nature, help and knowledge - Can’t sing her praises enough!!!
since this lockdown I have placed several order with The Hollybush and from the email, to the phone calls and the deliveries it has been excellent service, always polite, professional and friendly and make sure that they phone when they are outside with the delivery and then step back and wait by the delivery vehicle until we give the thumbs up that everything is ok would highly recommend
This is a review for the Pavers outlet within the Hollybush. I had ordered shoes to be delivered to Store, unfortunately before I could collect Covid-19 intervened and the Store announced closure. I received a call on that day from an unknown female colleague to deliver my shoes on her way home. I am an NHS workweek and I asked her to deliver to my secure porch. I am very impressed and touched by this act of thoughtfulness and kindness.
In March 2020, Judy T said:
We found all of the staff at Hollybush to be just perfect.
In January 2020, Steve H said:
We made an enquiry over the phone with Zoe and she was polite, patient and very informative. When arriving at the store this did not change. We are delighted with her help and overall patience - well done Zoe.
In November 2019, Adele B said:
The two ladies on the houseplant desk and two gentlemen out in the yard today have gone above and beyond to help me! Thank you, you are appreciated!
In November 2019, Kevin M said:
Always worth a visit for the aquatics, but today the service, information and advice from Mark Hicklin was above and beyond any service you could expect. Thank you Mark.
In November 2019, Christine T said:
Phoned before coming and spoke to Simon - good advice given. Came in next day and met Simon - took the time to talk through my set up and make recommendations. Very happy customer.
In October 2019, Tracey G said:
Zoe and Ashley went above and beyond to help, both were polite and cheerful.
In October 2019, Sue M said:
Andy was very helpful in finding the item I wanted and showed no annoyance that I ultimately didn't buy the item. Thank you Andy.
In September 2019, Ken M said:
We were very impressed with Cliff's wonderful service. He was very attentive to our needs and helped us to purchase a bespoke 49th anniversary gift. Tracey was equally attentive providing us with a very attractive gift wrapping service. A very satisfied customer!
In September 2019, Ann M said:
Came in with my elderly mother, she needed some fish food. Alex was wonderful. he took time and had such patience with my mom to find her the food to suit her needs. He also gave me some advice on what would complement my tank.
In September 2019, Gillian T said:
Excellent customer service from Tania, polite, informative and helpful. Also very patient, she deserved the sale she achieved.
In August 2019, Palvinder L said:
Shanise gave exceptional service. Very friendly and willing to go out of her way. outstanding customer service.
In August 2019, Teresa W said:
Excellent, friendly service. Ensured my patio slabs were available when I needed them. Will recommend to my friends.
In August 2019, Maria A said:
The children really enjoyed making 'Forky', it was a cheap family morning in a busy time of the year. Well worth it.
In August 2019, Peter D said:
Came to buy rockery stones, was dealt with by Charlie and Andy who's attitude from start to finish was polite and helpful. Nothing was too much trouble for these employees. Excellent service.
In July 2019, Steph A said:
Very helpful, knowledgeable about products. Good customer service.
In July 2019, Amy T said:
The kids really enjoyed the morning and we plan on coming to more events! Laura was lovely and welcoming too!
In July 2019, James B said:
I asked for help from Sarah as I moved into a new house and having gardens re-modeled. The plants I wanted weren't in stock, so I came back the next day - still not in stock, so not the best from Hollybush! However with Sarah's expert advice and helpful nature I left with £85 worth of other plants.
In July 2019, Donna T said:
I live in Stoke and love this garden centre. Popped in for plants and fell in love with some garden furniture. Alison came over to help and was simply outstanding. Nothing was too much trouble at all.