People Matters HR
  • People Matters HR
    “The Hub”
    Ripon Hall Avenue
    BL0 9RE
People Matters HR are a friendly and professional HR consultancy business, offering a fresh new approach to managing your HR through developing a personalised strategy.

People Matters HR are a team of experts in outsourced HR in the SME market. They are a Bury based HR company, predominantly providing outsourced HR to businesses in Greater Manchester and the surrounding area. Founded in 2011 by Niel Cope, an HR Director with 20 years experience to provide businesses, of all sizes, with a cost-effective and superior outsourced HR solution. Over the years we have been able to deliver Director level HR at a fraction of the cost, and pride ourselves on becoming part of your team, allowing you to create strong leaders, engaged teams and a better business.


They're People Matters because your people matter, and that is central to their entire ethos.

The team firmly believe that businesses succeed through the people they employ, which is why they are passionate about development. 


People Matters HR are a multi award winning team and the list of awards grows year on year - so you can be assured you're in capable hands.


  • England Prestige Awards, Winners of the HR Consultants of the Year award for central England 2020/21
  • Global Excellence Awards, Winner of the Most Outstanding HR Services Provider in the UK 2020
  • Theo Paphitis Small Business Sunday award April 2020
  • UK Enterprise Awards, Winners of the Most Trusted HR provider in the North West 2020
  • Corporate Livewire Prestige Awards, Winners of the Best Organisational Development Company in Manchester 2019
  • BreatheHR Advocate of the Year 2019
  • BreatheHR Advocate of the Year 2018
  • BreatheHR Platinum partner (one of 6 in the world)
  • IMPROVE on-line training Silver partner
  • We Thrive Bronze Partner
  • IIP Gold Award
  • Best Loved HR company in the UK 2014
  • Best Loved HR company in the UK 2013



 The team firmly believe that businesses succeed through the people they employ, which is why they are passionate about development. 

Good HR consultants shouldn’t simply sit in the background like an insurance policy in case something goes wrong. People Matters are a proactive team who pride themselves with helping out along the way, providing advice and ensuring everyone is pulling in the right direction to improve the performance of your company.



Outsourced HR Packages

Their outsourced HR packages are aimed at different types of business often at different stages of the growth cycle.  What they have in common is that the directors have recognised a need to manage their people more professionally. People Matters provide support to these businesses by their highly qualified team of HR professionals at a fraction of the cost of employing someone in house.

All three of their HR support packages, whether they are the Entrepreneur, The Established business or the Exceptional business benefit from.

  • Telephone Support for all your HR-related queries by the highly qualified and experienced team, not a call centre operative.
  • Development and issuing of new employment contracts for all staff to meet the needs of your business and the job holders responsibilities.,
  • People Matters HR provide you with BreatheHR, a GDPR compliant, cloud -based HR system to reduce and streamline your HR admin and access for your staff via a self service portal which works on all devices, including all licenses, fully implemented and supported by People Matters HR, which includes:
  1. Application and recording of holidays.
  2. Recording and reporting of sickness.
  3. Recording, reporting and reminders for performance appraisal.
  4. Management system to record and remind people of training.
  5. Recording of disciplinary and grievance processes.
  6. Confidential secure storage to manage all HR records


  • You are also eligible to take out optional insurance backing against tribunal from AXA.


The Established Business Package

The Established Business also benefits from additional features, shown below, which truly gives you an HR department for your business. The team pride themselves on their close regular contact with their clients to support you as an extension of your business.


  • Creation and Implementation of a new company staff handbook, which is updated as and when required
  • Development of a  bespoke, current and best practice suite of HR policies, updated due to changes in legislation and ACAS codes of practice.
  • Induction packages to new help new staff understand and feel part of your business.
  • People Matters write job descriptions and person specification for all roles within your business to ensure an understanding of responsibility and accountability by everyone in your business.
  • They write all your employment-related letters written for you themselves, not templates for you to complete.
  • If you wish to have an on-site presence by one of the team or to guide you through issues face to face there is an option to add in “on-site hours”




Exceptional Business Package

The flagship package is aimed at Exceptional Businesses who are growing and need to ensure that everyone in the business is working to achieve business objectives, their staff are engaged, performing at their best and have strong professional leadership choose this “hands on” partnership package led by People Matters’ Managing Director to partner you to manage and develop your people. This option provides you with all of the above but has the added benefits outlined below to really help your business move forward.


Inclusive on-site work to support your Business. The team agree what is required and your own HR Business Partner will work at your premises typically supporting managers undertaking sickness absence reviews, performance management, appraisals, carrying out disciplinary and grievance investigations, or appeals and supporting your managers and staff with day to day HR related advice.

Our Managing Director will provide regular leadership and HR management training for all existing and new leaders and those people managing staff.

Niel and the team will also undertake Organisational Development work with you to help to build a strong, focused and high performing organisation.

We can write Settlement Agreements if required for staff exiting the business which reduces solicitors cost.

This option has an inclusive insurance policy against losses at tribunal by provided by AXA.

As this is such a comprehensive package it attracts a two year contractual commitment.

All of these options can include one of the Health and Safety support packages alongside it to ensure maximum protection for your business.

The People Matters HR team are used to working with company boards, Chief Execs and MDs.  They are in constant touch with clients, and fully aware of what’s going on in your business.

To add value to their clients, People Matters also provide additional complimentary services such as:

Health and Safety

Occupational Health

Leadership Development

HR Management training

Learning and Development

Organisational Development


Call the team on 0161 738 1808 or email us at for a free no obligation review of your people management strategy and procedures.

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People Matters HR Sponsor of the Health & Wellbeing Local & Loved Awards 2023

We are thrilled to express our deepest appreciation to People Matters HR for their incredible sponsorship of the Most Loved Health & Wellbeing category at the Local & Loved Awards 2023 in Bury. Read article