What a great company- friendly, efficient, and very capable. Danny installed the new boiler- best guy- super straight forward and did a brilliant job.
In May 2021, Nick Berry said:
Professional across the board, from the first phone call, survey on the same day with a replacement boiler fitted 2 days later. From my experience I have no issues recommending Lacey's.
In May 2021, Brian Hulme said:
Boiler installed 12 months ago and has worked without problem .
The boiler had its first warranty service today and continues to give good service. Danny was quick and efficient as before passing on useful tips and added useful information. Lacey Plumbing can be trusted and to be recommended.
In May 2021, Tom Stewart said:
Hi, we decided to use a local company after a poor experience with British Gas.
From the start we had great contact with the office and clear information on the time of the visit for a quote on a new boiler.
Matt was really good at looking at relocating the boiler from the bathroom cupboard to the garage and managed it from start to finish with visits during the whole process and dealt with any snagging without any need to ask.
Dan & Callum did a good job over 2 days in the fitting of a new Worcester Bosch boiler with a 12 year guarantee.
All we would say is support your local businesses who are far better than British Gas.
Tom & Kirstie
In May 2021, Les Hallam said:
Excellent . Thankyoun
In April 2021, HS said:
We researched and found this excellent local company having not had the best of experience previously for plumbing services. From our initial meeting with Mike we were totally impressed. Nothing was too much trouble and we received outstanding customer service from his entire team from start to finish. With a staged approach to our latest renovation and refurbishment project in 2020 we wanted a professional team to install a new boiler, a full heating system and replumbing to a number of rooms. It was a big job. We did not feel confident in our building team to do this work as it was a complex project requiring a high standard of service, responsively and expertise. Due to a previous house holder moving services incorrectly we also needed assistance to relocate the gas meter, a water meter and the supply pipes. Not task that anyone can do and they are fully certified to do the work we required. We have high standards and the team exceeded our expectations. Not only are they excellent at what they do, they run a friendly business with empathy and are committed to working with the customer to ensure they are fully satisfied. We are delighted with the work, highly recommend them for small or large jobs. We only wish we’d come across this excellent local company sooner.
In April 2021, j nuttall said:
Lacey Plumbing were the only company in the area to properly quote and take on a complicated job which they then carried in an exemplary manner. All members of staff were extremely polite and respectful.
In April 2021, Anthony Peachey said:
Very happy with the service i recieved, was given to me by recommendation and will also recommend myself to anyone who asks. Very polite and helpful phone staff, very reasonable and quick quote. The two engineers was great and polite good lads👍. Kepted everything clean and informed us in every way possible. Highly recommended
In April 2021, Emma Adams said:
Excellent service and very helpful phone staff, will recommend. Engineers were lovely. Great service
In April 2021, Alison Mitchell said:
Great service as always from this company.
In April 2021, Anna Duxbury said:
We have used Lacey’s consistently for the last 7 years. We use them because they are totally reliable and have always made sure we have same/next day service when necessary. All the staff are friendly, knowledgeable and courteous. They service our boiler annually and are always on hand for any other jobs, small or large. Certainly the best family run, small business we have ever used and would 100% recommend them.
In April 2021, Amy Pierce said:
Great service and staff,fitted our new boiler Thankyou
In March 2021, Teresa Withington said:
Our boiler broke down and Lacey were able to get an engineer to us pretty quickly. Sadly the boiler was condemned but parts were ordered, communication was amazing with updates at every stage and the engineer was professional and diligent to the end. Would definitely recommend and will use again without hesitation!
My boiler blew a fuse on Thursday morning and Lacey were able to get an engineer out to us the same day squeezing us in to an already busy day! Despite being dismayed that our current service provider had failed us by allowing our boiler to almost blow up, Baz was professional from the start. The boiler had to be condemned but parts were ordered quickly and we were kept up to date constantly. Almost 6 days with no heating and hot water but Baz arrived Tuesday as planned and despite having to then call out Cadent, returned to finish the job leaving us not long after 6pm. Professional, diligent, I can't recommend Lacey and Baz highly enough! Once I get out of my existing contract I'll definitely be looking to Lacey for the next one! Thank you doesn't seem enough to express how happy we now are!
In March 2021, A Greenhalgh said:
My 20 yr old gas combi boiler finally took its last breath and stopped working completely. Rang Laceys on a friend’s recommendation. Matt came out to assess for replacement and Rebecca gave me a quote that same day. New Worcester condenser boiler installed in a matter of days. Rebecca kept me informed throughout. I’ll definitely use Lacey’s on future projects and recommend them as a friendly, efficient family company.
In February 2021, Donna Beddows said:
Great service & would highly recommend
In February 2021, c l said:
We had a new radiator fitted in the kitchen, they turned up on time, told us what work was required what problems there might be and problem solved as they went along, they even changed the radiator valves to nice silver ones, they made minimal mess and cleaned up after work was completed.
In February 2021, Fiona Pasquill said:
Scott came on time, explained everything he was doing, was happy to answer any questions I had and tidied up after himself. So helpful, and boiler up and running again. Thank you. One Happy Customer. Highly recommended business.
In February 2021, Wendy said:
My boiler broke down on the coldest day of the year. I phoned Lacey Plumbing following from a friend's recommendation and I am more than impressed with their service. Although they were fully booked for the day, they came to have a look in the evening after all their pre-booked appointments. The lady who took the booking was very understanding and kept me informed. The engineer arrived on time as arranged. He was efficient and helpful. Although it's not a big job for them, they remained professional annd helpful throughout. I am so pleased that I have found a reliable and professional plumbing and heating company in my local area. Thank you!
In February 2021, Joshua McNicholas said:
I can't fault the team at Lacey Plumbing and Heating. I used them to repair a leak under my sink and fix and issue with my shower.
At every point they were responsive, easy to deal with and the plumber was very polite and quick to do the work.
Our boiler was struggling, so we needed help, and advise. I did my research, on worcester sight and discovered Lacey Plumbing had the top rating so contacted them. They sent Baz round, upon discovering the 17 year old boiler had given up the ghost, we decided on a new boiler. I cannot stress enough how professional and friendly ,Lacey's where. From speaking to Becky , we had some great chat's, felt like a friend, to Danny fitting the boiler, we where kept in formed every step of the way. Lacey's restored our faith in tradesmen. If they said a time they kept to it, rushing our boiler job through as we had no heating or hot water. To a courtesy call checking up on things. We had a little problem, later so rang them up and they sorted it out at the time and date i asked for. Truly a great company so much so i have taken out a service plan with them, Thank you all so much Andrea
In February 2021, Richard Linkhorn said:
Must say thanks to Scott for the work done in replacing my electric shower and radiator valves. As always a professional job done. I would highly recommend Lacey Plumbing.
In February 2021, jill browne said:
What a great firm both plumbers who came out to me were great, polite , quick, and left area tidy . just wish I had thought to ask their names so I could put it in here to thank them and romaine kept me informed when the lads would be here , I would recommend this company to anyone , big thank you 😊
In February 2021, Natalie Penny said:
Fantastic service from start to finish, from the initial survey carried out by Mike, the communication from Rebecca and Romaine to the boiler installation by Scott. Arrived on time, very tidy workmanship, thorough, cannot fault anything. Very impressed with the company as a whole, highly recommend, five stars
In January 2021, Martin Hyman said:
Annual Boiler Service - Great service - They have friendly, experienced, staff.
The dreaded happened just as winter is upon us and my boiler wouldn't work. I contacted Lacey Plumbing & Heating and from that very first phone call I have been massively impressed! I made an appointment...