Huge thank you to Matthew at DTE IT Support! I had some major issues with my laptop and feared I lost everything! Despite the social distancing going on at the moment he was able to take delivery of my laptop, worked on it overnight and got it back to me fully repaired the very next morning! No work lost, all files that I need there and the laptop is working faster than before! Great, speedy and realiable service! Would absolutely recommend them!
In June 2019, Donna D said:
I can not recommend Matthew and his team at DTE enough.
We recently changed over from another IT supplier , I wish we had done this sooner . DTE take away all the technical issues from me . Nothing is to much trouble and it always get resolved immediately . All the team at DMD speak highly of Matt and Jordan too.
If you are unhappy with your current supplier and thinking of changing do not hesitate Matt made the change over so easy , you will not be disappointed .
Excellent professional service I would highly recommend .
I cannot thank Matthew from DTE IT Support enough for his speedy response to the IT issues I experienced earlier this week. I am working to a very tight deadline and it was reassuring to know that not only can DTE offer the support i need but have an incredibly good response time. Highly Recommended. Thanks You.
DTE IT Support helped us with our Sage software and Making Tax Digital. They managed to get us a big discount because of their partnership with Sage. Software was installed and updated on all machines and is working a treat. Thanks Matt
Excellent service from Matt and the team. They always go over and above and are always available when we need them.
In September 2018, Liz D said:
“We have found DTE a pleasure to deal with. We appreciated their prompt attention, professional approach and patience. Despite a few hiccups with transferring email accounts onto our new system they retained their good humour to the last. Our team here, particularly those less tech savvy, found Matthew and Kevin easy to understand and helpful. I would have no hesitation in recommending them”.
In August 2018, Catherine M said:
I would like to share my experience with working with Matthew from DTE IT Support.
I initially ordered Office 365 Support as I wanted to move my e-mails to the cloud.
At the same time other issues have arisen and I asked Matthew Madden to help me sort them out.
I was truly amazed when I got response to every call and I got help very quickly and immediately after I requested help. Matthew explained everything, he wasn’t annoyed with my silly questions about IT stuff and with an angel patience sorted out all IT issues for my company.
He did much more than I asked for – he gave me a fantastic bespoke service and treated me as a special customer! I ordered computers and monitors as well and again – they were installed by Matthew quickly and perfectly well!
Any questions I had I felt I could call and ask without worry.
I think the service I receive from you is outstanding at every level –
Professional advice and software and equipment, excellent customer service and quick response.
I feel privileged being your customer and I am happy to work with you on regular basis.
The true is – I cannot imagine working with anyone else.
In July 2018, Aldred Consultancy . said:
Matt and Richard were excellent in helping us with our Microsoft One Drive set up. They were very knowledgeable and professional, many thanks. - Aldred Consultancy
Continued support from DTE IT Support helps us get through the little niggles we have with our little IT knowledge. From a server swap out to full office 365 installation Matt & Kev have been on hand and very proactive. I would highly recommend these guys. Simple IT Support and very cost effective. Thanks Guys.
I find DTE IT Support to be extremely helpful and nothing is too big a task for them. We have used their services for just over a year resolving a number of IT issues and have seen a great benefits in transferring across to Office 365. Thanks for your help Matt.
In August 2017, Sandra S said:
"Matthew at DTE IT was fantastic at providing advice as to how to solve a technical issue with the audio on my skype."
In February 2017, Martin A said:
Successfully configured my router remotely after many issues. I can now relax knowing I can view my CCTV externally. Thanks for you help Matthew.
Drake Dental Practice
In February 2017, Kay F said:
A big thank you to DTE IT Support for supplying and installing our new desktop machines. Our staff can now work a lot more efficiently. Greatly recommended as always.
J& B Fitton Ltd
In February 2017, Craig B said:
Thanks for your recent visit and again an excellent service as always. Problem as now been revolved and everything is work fine.
Barratt & Hughes Flooring Specialists
In November 2016, Sam B said:
We replaced our current IT support with DTE in July this year and found them to be extremely helpful and efficient during the transitional period. Nothing is too much trouble for Matthew and Kevin, they are always quick to respond and resolve any problems in a very timely manner. There is always somebody for us to speak to and they approach every task with a positive attitude.
We find them to be very friendly and approachable and we like that they don’t expect us to understand the IT technicalities! They offer a very personalised service and we feel like we have already built a very good working relationship with them in the short space of time we have been working together.
Their technical knowledge and expertise in all aspects of IT is second to none even in this ever-changing industry! We find that in anything we ask of them they always manage to offer a solution and always go out of their way to help.
We would highly recommend DTE IT Support and are very grateful that they are on hand to help with our everyday IT needs. We look forward to building the relationship with them further in the upcoming years.
We instructed the help of DTE IT as our client PCs had issues communicating with the server and to share important documents across the business. Matt was able to log in remotely, diagnose the issue and get us up and running very fast, and also gave advice on ways to improve our setup too which is much appreciated - thanks!
In October 2016, Kevin O said:
DTE IT Support set us up with a new Hosted Desktop solution. We have found they are always prepared to go that little bit farther, solving issues in a timely and professional manner - even when those issues were really beyond their remit!
Reply from DTE IT Support: Hi Kevin, Thank you for the review, glad we could help out. If you need any assistance in the future please do not hesitate to get in touch. Matt
In October 2016, Mike B said:
Matt responded to my Facebook request for assistance to purchase a new laptop for business use. He advised on me the best laptop for my purposes, and then supplied and installed my new laptop, all within 48 hours. Superb service, and I'd have no hesitation in recommending Matt and DTE IT Support
Reply from DTE IT Support: Hi Mike, Glad we could help and thanks for the recommendation, if you need any assistance in the future please do not hesitate to contact us. Matt
In October 2016, Jenny . said:
I just want to say a BIG THANK YOU to you for fixing my computer within a matter of hours. I was having problems with sending or receiving emails which I found very frustrating and very inconvenient as I use my home computer on a regular basis. You were recommended to me by a close friend of mine, Jane, who said you are a Computer Expert! And she is exactly right about that! It was brilliant that you could access my computer via remote without having to even come to my home to fix it. You also sorted out how to speed up my computer as it was running very slow through contracting viruses I expect.
Your charge for your services is very reasonable too. I am so grateful that you have managed to fix all the faults on my computer at a reasonable cost and at a very high standard of professionalism. You removed all the unwanted software programmes that I never used nor needed in order to free up space on my computer. I am so impressed with your work and so grateful to you too for speedily sorting out the software problems my computer was experiencing..
I will certainly be recommending you to all my colleagues at work plus my friends and family if ever they need their computer to be looked at. And the fact that you can do it all via the phone without having to arrange appointments for call-outs, its simply amazing. I am absolutely "over the moon" with service and expertise. I will not hesitate to contact you again, should the need arise.
Thank you once again,
Reply from DTE IT Support: Hi Jenny, a fab review, thank you very much. So glad we were able to get you up and running at speed again, and thank you Jane for the recommendation. Matt
In August 2016, Louise W said:
Very helpful and professional service. No IT problem is too much trouble. Will be using again and highly recommend to anyone.
Reply from DTE IT Support: Hi Louise, thanks for the positive recommendation, its always good to hear from a satisfied customer. If you have any issues in the future we're happy to help. Matt
Just wanted to say a huge thanks to Matt at DTE for sorting out a little problem I had with my laptop earlier on the year. No fuss, quickly dealt with and in such a personable manner.
Turns out it was something very simple. Thanks again. Highly recommended.
Reply from DTE IT Support: Hi Kathryn, thanks for the great feedback, glad we could be of assistance. Sometimes its the simple problems that give us the most grief. If you have any problems in the future please don't hesitate to give us a call. Matt
In August 2016, Helen B said:
“Matthew has recently completed an upgrade of our antiquated IT system. His approach was professional whilst also extremely friendly and all our queries were dealt with effectively and promptly. We would have no hesitation in using or recommending Matthew.”
Dry Walls (Rochdale) Limited.