“Smile when you dial” isn’t just a cliché — your tone and energy come through on every call. Staying positive and taking time to reset when needed helps build rapport, making you sound more approachable
Sales works best when it’s rooted in understanding, empathy and genuine intention to help. When people feel heard and not judged, they open up more, building trust and stronger relationships that lead to better long-term results.
Black Country-based creative LumberJackJoe celebrates international recognition in Docu Magazine and announces a new initiative to document the industrial processes of local businesses through professional photography.
A leading regional charity supporting survivors of domestic abuse, sexual violence, modern slavery and stalking has been announced as the Black Country Chamber of Commerce’s Charity of the Year for 2026/27.
Operational staff, training teams and senior directors from across Serco’s justice and immigration division gathered at the Serco Justice and Immigration Staff Training CPD Conference.
Headpoint Advisors has appointed Joshua Green to its team, further strengthening the firm’s origination capability nationally and specifically across the Midlands and Thames Valley.
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