Local Reviews
In April 2026, Oriade Bejide said about Systeme.io
They responded to my complaints very quickly and I appreciate that.
Source: trustpilot.com
In March 2026, RT said about The Personal Agent - Estate Agents
We are giving a 4 out of 5 star review, and it’s important to say this reflects our experience across the full 11-month journey it took to sell our property with The Personal Agent.
At the valuation stage, George from The Personal Agent valued the property lower than other agents. At the time, we felt others were more enthusiastic and optimistic, so we initially chose a different agent. However, after just a month, it became clear that George’s assessment of the market had been honest, realistic, and ultimately more accurate. We returned to The Personal Agent because we valued that transparency over inflated promises to “win the business.”
In the early weeks, there were some positives, with 1–2 viewings generated. However, there were also areas that could have been better. Feedback after viewings was sometimes slow to come through, and on one occasion, a viewer was shown around by someone who had never visited our property before, which was disappointing and the feedback we then received probably reflected the individual’s lack of knowledge of our property. We also felt there was some early pressure to reduce the asking price, which we were not comfortable with at the time. Following our refusal to do this, communication dipped slightly for a period.
As a result, of our disappointment of how viewings were conducted, we decided to start conducting viewings ourselves, while still maintaining regular contact with The Personal Agent before and after each viewer they sourced for us.
Towards the end of the year, there was a change in personnel, and John Ryan became our main point of contact. This marked a real turning point in our experience. John’s communication was excellent throughout, his advice was clear and helpful, and he was consistently available and proactive. If our entire journey had been handled at that level, this would easily have been a 5-star review. He is a real asset to the company.
Overall, while there were some inconsistencies earlier on, we want to highlight that George, John, and Mark are individuals we would absolutely recommend. Our less positive experiences seemed to relate to team members who we understand have since moved on.
A slightly mixed journey, but ultimately a successful outcome, and we’re grateful for the honesty and professionalism shown, particularly in the latter stages.
At the valuation stage, George from The Personal Agent valued the property lower than other agents. At the time, we felt others were more enthusiastic and optimistic, so we initially chose a different agent. However, after just a month, it became clear that George’s assessment of the market had been honest, realistic, and ultimately more accurate. We returned to The Personal Agent because we valued that transparency over inflated promises to “win the business.”
In the early weeks, there were some positives, with 1–2 viewings generated. However, there were also areas that could have been better. Feedback after viewings was sometimes slow to come through, and on one occasion, a viewer was shown around by someone who had never visited our property before, which was disappointing and the feedback we then received probably reflected the individual’s lack of knowledge of our property. We also felt there was some early pressure to reduce the asking price, which we were not comfortable with at the time. Following our refusal to do this, communication dipped slightly for a period.
As a result, of our disappointment of how viewings were conducted, we decided to start conducting viewings ourselves, while still maintaining regular contact with The Personal Agent before and after each viewer they sourced for us.
Towards the end of the year, there was a change in personnel, and John Ryan became our main point of contact. This marked a real turning point in our experience. John’s communication was excellent throughout, his advice was clear and helpful, and he was consistently available and proactive. If our entire journey had been handled at that level, this would easily have been a 5-star review. He is a real asset to the company.
Overall, while there were some inconsistencies earlier on, we want to highlight that George, John, and Mark are individuals we would absolutely recommend. Our less positive experiences seemed to relate to team members who we understand have since moved on.
A slightly mixed journey, but ultimately a successful outcome, and we’re grateful for the honesty and professionalism shown, particularly in the latter stages.
Source: trustpilot.com
In April 2026, Mr David Flewellen said about The Personal Agent - Estate Agents
I was delighted with the excellent service I received from Ethan Haddon at the Epsom Lettings office. He was always friendly, diligent and enthusiastic when helping me to find a new place to live.
Source: trustpilot.com
In April 2026, Jay said about The Personal Agent - Estate Agents
This is my first time in dealing with The Personal Agent, and they have been extremely helpful throughout.
Whilst Ethan dealt with us mainly and was extremely helpful, Natasha in their office was the same when he was unavailable.
They helped us get the place we want and we are now looking forward to moving in there.
Will be looking to use them in the future going forward due to great service.
Thanks team!
Whilst Ethan dealt with us mainly and was extremely helpful, Natasha in their office was the same when he was unavailable.
They helped us get the place we want and we are now looking forward to moving in there.
Will be looking to use them in the future going forward due to great service.
Thanks team!
Source: trustpilot.com
In April 2026, Hadleigh Murad said about The Personal Agent - Estate Agents
Callum has been paramount to helping me get back on track with the property, my dealings with him have always been professional and would highly recommend him highly. Great chap.
Becky has also helped with the short dealings I have had with her.
Becky has also helped with the short dealings I have had with her.
Source: trustpilot.com
In April 2026, Richard said about The Personal Agent - Estate Agents
I contacted Becky Moore at the Epsom office concerning the way that the bills for our rental property are paid and to ask if I could pay them myself rather than having them paid off the monthly rent. I also outlined the extra difficulties this caused me if bills were paid off the rent.
She immediately understood what I was saying and the problems that this was causing me and we agreed a solution that was beneficial to both parties.
Becky was very easy to discuss the situation with and happy to sort out an amicable solution.
Thanks very much Becky
Richard
She immediately understood what I was saying and the problems that this was causing me and we agreed a solution that was beneficial to both parties.
Becky was very easy to discuss the situation with and happy to sort out an amicable solution.
Thanks very much Becky
Richard
Source: trustpilot.com
In April 2026, Kirsten Goddard said about The Personal Agent - Estate Agents
Becky was helpful and responsive when we reached out to her about a broken washing machine. She made sure to communicate and follow up, even when there was a slight delay with the contractor.
Source: trustpilot.com
In April 2026, Chloe Carder said about The Personal Agent - Estate Agents
Becky has been incredibly helpful sorting a heating issue for us so quickly ,communication 5*! Thanks Becky
Source: trustpilot.com
In April 2026, Nicola said about The Personal Agent - Estate Agents
We rent a property through personal agent. We had no hot water and they arranged a plumber to attend within 4 hours, excellent service from Becky. Thank you!
Source: trustpilot.com
In April 2026, Mrs Nichola Eden said about The Personal Agent - Estate Agents
Becky has been very helpful, polite and efficient, dealing with the issues I have encountered.
Source: trustpilot.com