Local Reviews
In September 2016, DavidTaylor45 said about Old Government House Hotel & Spa
The sense of being enfolded in an elegance redolent of earlier times is irresistible, and this is a hotel which gradually impresses more and more. The cosmopolitan staff are helpful and willing, and we were impressed with the warmth of our reception. There were occasional unfortunate glitches for members of our group, and the fire alarm saga will remain long in our annals (the management's response to the inconvenience was exemplary). Food and service were excellent, as was our room - the generous space and delightful marine views came at a considerable price, however. We did not have time to sample the pool and spa - all of which looked very good, with most attractive grounds.
There is a real sense of style and quality - just a tad more consistency would make this a real star.
There is a real sense of style and quality - just a tad more consistency would make this a real star.
Source: tripadvisor.co.uk
In September 2016, John W said about Old Government House Hotel & Spa
We love Guernsey and 'The OGH' as it is known locally. After some consideration of other hotels we decided to return, for our 5th visit, to The OGH. Not much has changed since our last stay except a really convivial enlarged bar. It was needed since it is a popular watering hole. This new facility continues albeit in a more contempory style the 'Gentlemens' Club' ambiance.
Our room, albeit one of their smaller ones was spotless, comfortable and the en-suite larger than in many hotels.
The public spaces, landings, terrace, garden, lounge, bar and restaurant are all lovely spaces in which to linger, relax and enjoy. Not a place to rush.
All the staff are friendly and helpful. However we did feel on this visit the standard of service in the restaurant was not quite as good as it was. A shame as that was a star quality which we hope will be restored.
Our room, albeit one of their smaller ones was spotless, comfortable and the en-suite larger than in many hotels.
The public spaces, landings, terrace, garden, lounge, bar and restaurant are all lovely spaces in which to linger, relax and enjoy. Not a place to rush.
All the staff are friendly and helpful. However we did feel on this visit the standard of service in the restaurant was not quite as good as it was. A shame as that was a star quality which we hope will be restored.
Source: tripadvisor.co.uk
In July 2011, philippa1 said about Old Government House Hotel & Spa
We stayed at the OGH for a week at the end of June and thoroughly enjoyed our stay. We had a lovely sea-view room with balcony, and although our bathroom was a bit on the small side it was immaculate and we loved the l'occitaine toiletries, big soft towels, bathrobes and slippers. The staff at this hotel are second to none - we were greeted by name each morning, each and every one was polite and courteous and we felt very well looked after .
The Brasserie, where we had breakfast each morning, was lovely, and we actually dined there on four occasions during our stay - we usually prefer to try out the local restaurants when we go on holiday - but the food was so good we were happy to 'eat in' as it were. Our only observation (not a complaint!) was that sometimes we found the dining room a little quiet and thought maybe some tasteful background music would have helped.
We would recommend the OGH to anyone visiting Guernsey - it should have a 5th star!
The Brasserie, where we had breakfast each morning, was lovely, and we actually dined there on four occasions during our stay - we usually prefer to try out the local restaurants when we go on holiday - but the food was so good we were happy to 'eat in' as it were. Our only observation (not a complaint!) was that sometimes we found the dining room a little quiet and thought maybe some tasteful background music would have helped.
We would recommend the OGH to anyone visiting Guernsey - it should have a 5th star!
Source: tripadvisor.co.uk
In July 2011, Bridget P said about Old Government House Hotel & Spa
Wow what a hotel you are treated like the queen all the time staff are extremely friendly and polite. the breakfast is fantastic and nothing is too much trouble. The room we had was luxurious and the service to the room was amazing. The gym and spa are tucked away down stairs but for me it was lovely to have the feeling that you were the only one that knew it was there what a treat. Luxury!!
Source: tripadvisor.co.uk
In July 2011, Macoba said about Old Government House Hotel & Spa
Rooms – excellent – we had a wonderful spacious room the first night but a rubbish view, then a small room the rest of the stay, with an absolutely superb view of the harbour and the other islands, as the front rooms with the views are not all suites. This equalled it out and the price seemed fair enough with the 4 nights for 3 deal.
A rather strange excuse why our room wasn’t ready – “Oh sorry, we thought it was one person so we have to prepare it for two.” Prepare such a spacious room for two?
I was impressed that they warned us about the noisy music from a wedding reception below our room on the Saturday evening, and said it would end at 2300, which it did, on the dot.
Room IT system – the slowest and most user-unfriendly TV-centered internet and music system we’ve ever seen – I hope the hotel didn’t pay too much for whoever conned them into buying it.
Spa and treatments – brilliant. Worth staying here just for that.
Brasserie restaurant – excellent. Governor’s Restaurant – 7-course menu very good, but they tried to overcharge us by over £100 (inc the service charge on the overcharge). As soon as the waiter saw us scrutinising the bill, which seemed a bit high, he whipped it away with an “Oh sorry, I’ve made a mistake.” They had charged us for 2 bottles of dessert wine at c.£50 each instead of 2 glasses at c.£5. Who ever has a bottle of dessert wine each? Seems a rather careless mistake to make, and I would have expected a more embarrassed and fulsome apology!
Staff – excellent, except a last minute glitch – the reception staff sent us on a wild goose chase costing £10 by taxi when we urgently needed a pharmacy on a Sunday when the shops are closed. The reception staff did their best, but they just didn’t have the knowledge. In the end I had to get hold of a Sunday paper and see which pharmacies were on duty on Sunday and which time they were open, which the staff could have done in the first place (and so could I, if I’d known the staff were so unknowledgeable).
A rather strange excuse why our room wasn’t ready – “Oh sorry, we thought it was one person so we have to prepare it for two.” Prepare such a spacious room for two?
I was impressed that they warned us about the noisy music from a wedding reception below our room on the Saturday evening, and said it would end at 2300, which it did, on the dot.
Room IT system – the slowest and most user-unfriendly TV-centered internet and music system we’ve ever seen – I hope the hotel didn’t pay too much for whoever conned them into buying it.
Spa and treatments – brilliant. Worth staying here just for that.
Brasserie restaurant – excellent. Governor’s Restaurant – 7-course menu very good, but they tried to overcharge us by over £100 (inc the service charge on the overcharge). As soon as the waiter saw us scrutinising the bill, which seemed a bit high, he whipped it away with an “Oh sorry, I’ve made a mistake.” They had charged us for 2 bottles of dessert wine at c.£50 each instead of 2 glasses at c.£5. Who ever has a bottle of dessert wine each? Seems a rather careless mistake to make, and I would have expected a more embarrassed and fulsome apology!
Staff – excellent, except a last minute glitch – the reception staff sent us on a wild goose chase costing £10 by taxi when we urgently needed a pharmacy on a Sunday when the shops are closed. The reception staff did their best, but they just didn’t have the knowledge. In the end I had to get hold of a Sunday paper and see which pharmacies were on duty on Sunday and which time they were open, which the staff could have done in the first place (and so could I, if I’d known the staff were so unknowledgeable).
Source: tripadvisor.co.uk
In September 2013, Terry W said about Old Government House Hotel & Spa
We made our first visit to Guernsey and chose, upon recommendation from a friend, to stay at the OGH (as it is known). What a superb hotel - welcoming and friendly helpful staff, spotlessly clean, lovely rooms with good facilities with a first class restaurant - what more do you want to complement a short break on a beautiful island? The management (Red Carnation Group) clearly believe in what their publicity says - they pay 'close attention to every detail' in every respect and deserve continued success. We cannot wait to make a second visit.
Source: tripadvisor.co.uk
In September 2013, Suzanne H said about Old Government House Hotel & Spa
OGH as it is known was once a down at heel hotel. However over the last 10 years vast amounts of money have been spent on refurbishing. It is now a Red Carnation Hotel. Long may it remain. The bedrooms, service, food and spa facilities, as well as the heated outdoor pool, are excellent. If you are lucky enough to have a sea view room the stay is complete.
2 mins walk (down hill) from the main shopping area of St. Peter Port with it's staggeringly beautiful harbour side.
The recently added Crown Bar is the icing on the icing on the cake.
2 mins walk (down hill) from the main shopping area of St. Peter Port with it's staggeringly beautiful harbour side.
The recently added Crown Bar is the icing on the icing on the cake.
Source: tripadvisor.co.uk
In September 2013, ozrob63 said about Old Government House Hotel & Spa
We took a discovery package, including dinner, breakfast, picnic pack and car hire. Although a bit pricey it was good value. The hotel is beautiful in the old English style, staff overly attentive at times, food excellent and location good( don' t try dragging suitcases uphill from ferry unless very fit). A friend had recommended this hotel and I am pleased she did- we had a lovely stay, in a grand manner.
Source: tripadvisor.co.uk
In September 2013, Murray_D47 said about Old Government House Hotel & Spa
My wife and I stayed at the OGH recently and enjoyed our stay. In general, the hotel is excellent as is the service and the rooms are very nice. We stayed in a King Room and it had everything we wanted and was very well appointed. The only reasons I cannot give the hotel the full 5 star rating are the noise and some of the furniture in the rooms, which looks great but is not comfortable. I have been to Guernsey quite a few times but have always stayed outside of St Peter Port and had nice quiet nights conducive to a good sleep. At the OGH we had to sleep with our windows open as the A/C is now switched off for the year and it was too warm without the windows open. However our windows opened out to the back of the hotel and every morning between 02:30 and 03:00 the rubbish is picked up by a large noisy truck which woke us like clockwork every night. There is also quite a lot of road noise in general. The hotel cannot help where it is located so the noise I accept is unavoidable, but I will not stay in the center of St Peter Port again but will return to quieter areas. We also had some chairs in our room, which fit in very nicely with the overall decor of the hotel, but they were terrible to sit on so ended up just being coat racks.
While this review sounds more negative than positive, I want to qualify this and must add that the OGH truly is a fantastic hotel with many, many good attributes although you definitely pay for these privileges. There is a wide selection of places to eat and drink, great outdoor areas to sit weather permitting, and the quality of food and service is excellent. But for the noise in our case we would have been happy to give the OGH a five star rating.
While this review sounds more negative than positive, I want to qualify this and must add that the OGH truly is a fantastic hotel with many, many good attributes although you definitely pay for these privileges. There is a wide selection of places to eat and drink, great outdoor areas to sit weather permitting, and the quality of food and service is excellent. But for the noise in our case we would have been happy to give the OGH a five star rating.
Source: tripadvisor.co.uk
In July 2014, PaulArdoch said about Old Government House Hotel & Spa
From the moment one arrives until departure this hotel lives up to every expectatiom, the breakfast choice and quality is superb, the staff are attemtive, the management are on the ball amd the building itself if a wonderful colonial building that makes one fee the Governer is still in residence. Great relaxing areas both indoors and outdoors and the swimming pool area is a real sun trap even if you dont want to actually brave the water!
Source: tripadvisor.co.uk