We had to take our little naughty dog to pool house vets a couple of weeks ago. It was a Sunday afternoon and he had eaten some dark chocolates. They made him sick and also sent him home with some charcoal to help flush the toxins out of his tummy. All was great with the care. My issue was how we were treated finance wise. When I first called them up to tell them what he had done I was told it would cost £190! I said ok and took him up. Once the treatment was done he was handed back to me in the car park and no mention of money occurred so I assumed they would send the invoice to us for £190. We were away the following week on holiday and it was about 5 days after coming home that an invoice arrived, now remember I said £190? Not anymore….. no now it was £297!!! I called them for an explanation of this and the woman in the finance office was absolutely horrid, so cold and calculating!! I just wanted an explanation as to why such a difference in price and I also wanted to know when the bill needed to be paid by. “You should have paid us on the day it was done” she told me very abruptly, I informed her no one had even mentioned money on the day! She then said “are you telling me you can’t pay cuz if you can’t we will start charging 15%interest!!” I told her I had the funds to pay but I wanted a proper explanation of how the bill had gone up by over a hundred pound!! “These things happen” she told me! When I checked the itemized bill I saw that they had charged me £100 extra for an out of hours service!! I can understand out of hours if I had called them in the middle of the night but at 2pm on a Sunday afternoon!!!!! Absolutely disgraceful service, just shows what a money making machine this place is, they really do not care about animals at all. Please please avoid using this place unless you have very full wallets!!!!!
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