The changes have been made as part of Walsall Council’s ongoing commitment to excellent customer service. 

Residents can make reports through MyAccount, Walsall Council’s online platform for problem reporting and service access. In light of National Customer Service Week, the launch highlights the council’s dedication to improving accessibility and responsiveness for residents. 

MyAccount offers a faster, more convenient way for residents to get problems fixed, allowing issues to be reported using interactive maps. Residents can also upload photos and track progress in real time.  

“ We want to make it as simple as possible for residents to report problems in their area. This expansion means people can raise issues quickly and easily.

“It’s a great example of how we’re using technology to make everyday council services more efficient and user-friendly.
“

Councillor Pardeep Kaur, Portfolio Holder for Housing Support & Resident Access

Residents can now use MyAccount to report a wide range of highways problems, including:  

• Potholes 
• Streetlights or Belisha beacons 
• Bollards 
• Road markings 
• Manhole covers 
• Grit bins 
• Road or pavement faults 
• Safety barriers 
• Road signs and street name signs  

Reports submitted through MyAccount are sent directly to the council’s highways team for assessment and action. Residents can choose to report anonymously or create an account to receive automatic updates on their cases.  

The new system allows for more accurate reporting and faster responses by integrating directly with the council’s internal systems.   

Anyone unable to use the online platform can still reach the council by calling 01922 650000.   

Alternatively, help is available at Walsall Connected sites located across the borough. There are 29 Walsall Connected centres across Walsall, including council-owned libraries, community partnerships and other partner organisations.  

To report an issue or create an account, visit: https://go.walsall.gov.uk/apply/myaccount-online-services