The Consumer Contract Regulations 2013 will come into force on 13 June 2014 replacing the previous regulations in relation to distance selling and doorstep selling. The new regulations will apply to all customer contracts for the supply of goods and services.
Whilst some provisions are similar to the old rules, important changes have been introduced. For example, if you breach the distance selling rules or fail to inform customers of their rights to cancel, then the cancellation period will be suspended until the customer is made aware of their right and if you do not inform the customer altogether, the cancellation right is available for a year after the date it would normally have ended.
Some of the other key changes include:-
It is important that you are aware of the changes otherwise you may find the contract to be invalid.
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