We recently purchased three seater Italian leather sofas with two
footstools and matching cushions from Sofa Factory Outlet.
Mark went out of his way to help us choose the color, design and ensured it all fitted correctly. The company have a range on offer and always take the customer requirements in consideration. We are really pleased with our sofas and footstools that are the focal point of our living room and this was only possible with Marks wealth of experience.
The delivery guys where brilliant and took time setting the sofas up in our room.
We would recommend Sofa Factory Outlet to anyone who is looking for old fashioned customer service where customer requirements are always a priority.

I recently had some furniture made for my new house. It was made to measure and I am thrilled with it 😀Mark was so helpful , He advised and guided me throughout and could not have been more helpful. The service was professional and friendly. The quality of the finished pieces is amazing and excellent value for money. If I ever need any more furniture I will definitely be going back to the Sofa Factory Outlet. Thanks so much . Lyn Porter . Walsall

Mark extremely helpful and patient. Gave honest opinion to what style would suit our room. Excellent communication. Highly recommend - Thanks

Really good choice of sofas. Mark really helpful to get us what we wanted. Pleased with our choice of sofas.

Very helpful throughout whole process. Very informative and answered all our questions. Plenty to choose from & fabric. Like the idea you pay on delivery when satisfied.

Happy with the service. Sofa looks good and is very comfortable.

Helpful and there was plenty of choice with sizes and fabrics.

Very good service from start to finish. Excellent product.

Good service. My son recommended them as he had 3 settees and food stool. Nice that you can choose fabric, sizes and design.

Everyone has been very helpful. Very pleased with sofas.

Helpful service 5/5 from start to end. Thanks

Delivered before estimated date. Very helpful in shop, but no pressure.

Extremely happy with our custom made suite. Excellent customer service from Mark and the delivery guys. Would highly recommend.

Brilliant service. Mark has been helpful right from the word go.

First class - very helpful. Took care when bringing the settees.

Sofa Factory are always very helpful. Mark is very informative. One minor problem was sorted out quickly and efficiently.

Excellent choice of settees an excellent service.

Excellent service and quality product with bespoke solution. Very happy.

Friendly, helpful service. Low deposit - great. Delivered sooner than promised. Professional delivery. Thank you.

No complaints. Excellent service by Mark and the team.

Good advice and service. Very large range. Friendly delivery men, quick assembly.

Mark was very helpful. Good choice of furniture. Advice was very helpful. Delivery men were friendly and careful. Thank you.

**update after having our sofa a few months**
The sofas are still fantastic, they have kept their shape.

Only issue we had was when turning the back cushion round as advised by sofa factory outlet, we noticed there was a material blemish on on it. This isn't a fault of Sofa Factory Outlet. I rang Mark and he arranged for the cushion to be picked up, repaired and be brought back the same day. True to his word, they came, took the cushion and brought it back in an hour - I am very impressed.

Also, through no fault of sofa factory outlet, my cushion slides on my laminate and has marked my wall. I mentioned this to the delivery man and he offered to go out of his way and go to the pound shop to buy some adhesive stickers for the legs - at no cost to me!

We were absolutely amazed by the relaxed, no pressure selling environment having been badgered by all the major sofa outlets on the high street to the point where we felt harassed and came away having being left angered.
Sofa Factory Outlet was the complete opposite, we weren't approached until we actually asked for help and this was on a very quiet morning.
They have a great selection of sofas to choose from, along with the most massive array of different materials, designs, sizes and cushions, meaning we were able to completely Design our very own bespoke sofa just the way we wanted it!
Mark, the sales associate, was very polite, charming and knows about his sofas! He sat down with us and helped us decide on exactly what we wanted, and there was absolutely no pressure to commit there and then, unlike other shops.
We arranged to have our sofa in the New Year to give us chance to decorate (we could have it earlier) so we ordered for late January. We actually required the sofa earlier, so rang Mark and he informed us the sofa was already made and waiting. He rang us back when he said he would and kept us informed of the progress and then the delivery date for the same week we rang!

The sofas have arrived and they are so beautifully hand made, I have checked and can not find a thread out of place. It is beautifully upholstered and extremely comfortable. My wife and I are so impressed
having used high street retailers before and the quality being nowhere near the same standard.

I emplore you to go with Sofa Factory Outlet.
Treat yourself to a quality Hand made British sofa rather than mass produced rubbish made abroad for the High street. We could never have gotten the quality sofas we have bought at the price we paid for these elsewhere.

I can not recommend them highly enough!

Good choice in shop, Marh showed a good knowledge of settees and fabrics.

Fantastic service, quick and great value for money.