Birway Garage Ltd

4.8/5 based on 46 reviews
Latest Reviews
We get the work vehicle's maintained here... Very good at what they do... Large business able to cope with fleet services.

I don't pay the bills but they work on set prices for a lot of the services they offer so best get an estimate if your un sure

We have had a lot of vehicles done here and always had no trouble after so they do know what they are doing.
google.com
Source: google.com
Got my MOT done as an emergency. Great team.
google.com
Source: google.com
Brilliant. Got me in for an MOT the next day and I was dealt with very professionally. Work was done on the car quick style and I am very satisfied with the overall service. It was my first time there and will definitely be using again.
google.com
Source: google.com
Birway garage
From the 1st phone call to picking up my car were fully professional and extremely helpful.
I had drove 8 hour to the Midlands to find my alternator had stopped working and I needed to get it sorted
ASAP for driving another long journey back.
Without hesitation they got me in and back on the road within a day.
Thank you for helping me at sort short notice much appreciated.
100% recommend.
google.com
Source: google.com
I have used this friendly helpful garage a few times after they were recommended by my partner who has used them for years. Quality work and fair prices as standard 👌
google.com
Source: google.com
Excellent garage with excellent staff
google.com
Source: google.com
The place to go for quality and service!
Visit Happy Days Mike for a thrill ride!
An absolute pleasure to deal with this Company.
google.com
Source: google.com
Amazingly helpful guys. Managed to fit us in last minute on a couple of occasions. Always quick to get the job done, very reasonable prices and top quality work
google.com
Source: google.com
I've used this garage for11 years. No issues.
google.com
Source: google.com
As always these guys are by far the best garage in willenhall. I do not go anywhere else apart from these, James and Paul are outstanding and go the extra mile to ensure you are satisfied with the work carried out on your vehicle. You will not be disappointed at all.
google.com
Source: google.com
Bought trade vehicle from them no issues will buy from them again DTS cars
google.com
Source: google.com
Friendly staff and prompt service
google.com
Source: google.com
Very professional. Very helpful and polite staff, very good communication. MOT completed with no fuss. Would highly recommend.
google.com
Source: google.com
Birway delivered four cars for me from Grimsby to Newport. The driver was a lovely bloke and really professional and the office team were the same. 5* I will use again!
google.com
Source: google.com
Excellent well organised business .
google.com
Source: google.com
Fantastic service and price when servicinh my car and really helpful, knowledgable staff. I've since booked in hubby's and daughters cars in for service too.
google.com
Source: google.com
Been bring my cars here now for 10 years. Always good work done and reasonable quotes given.
google.com
Source: google.com
Perfect Service Mr. Tajik

Mike and James
google.com
Source: google.com
Average
google.com
Source: google.com
Can't recommend them enough, the service level is next to none.
google.com
Source: google.com
Good price for your mot
google.com
Source: google.com
These guys saved the day for me would highly recommend got me in quick as they could and sorted my car, thank you birway, scott audi a6.
google.com
Source: google.com
Took my daughters car in and one of my own cars and both times Birway went above and beyond to complete all work in a timely and cost efficient manner, would highly recommend this garage and will be using them for all my vehicle needs.
google.com
Source: google.com
Had 2 vehicles in for MOT this week. Always a pleasure dealing with this Garage. I have used this garage for over 30 years now. Paul has always been there doing the MOTs and always gives me the best advice and service. Thank you!
google.com
Source: google.com
I booked my car into the garage for them to check and give me a quote to repair. I was told it was a front wheel bearing so I gave them the go ahead to repair the car. When I collected and paid for the car, I was told that the problem had been resolved and it had been test driven however i soon noticed the problem was still there. I told them to look into it for me and to get in touch before any other repairs are made to the car but they did not. I had not heard anything from the garage for a whole week until Friday morning when I received a text to say the car had been repaired and was ready to collect even though I had clearly stated that I wanted to be contacted about the work that was needed to be done before it went ahead. When I went in to collect the car on the Friday morning they told me that the previous problem was with the other wheel bearing and so wanted me to pay an additional £225. When I complained about them not contacting me first like I had asked, the MD said that he would take the last new wheel bearing off and put the old one back on meaning that the car would still not be repaired and I would still have the same problem despite the money that I had already payed for it to be fixed. This seemed like a very unprofessional way to deal with their incompetence. He then offered a £60 discount on the additional cost of £225 that I was asked to pay despite the fact that I had never agreed to this payment or the repair to begin with. I do not care so much about the money but must express how appalled I am at the way in which this garage is ran and the terrible customer service that I have received from the MD. When I went to pick up my car I saw that it had been parked on a council car park rather than the private garage car park with the backdoor slightly open and my wheel locking key left out on the seat. In addition there was oil and grease all over the door sills which had not been bothered to be cleaned up. I have been a loyal customer to this garage for over 35 years, the mechanics there are second to none but due to the way the MD has dealt with this problem I will never use them again (to which he showed that he was not bothered about) and I strongly would advise against anybody else using them too.
thebestof.co.uk
Source: thebestof.co.uk

Reply from Alex M:
Response from the business - Dear customer, as already discussed when you were in our reception and via email, we are disappointed by your comments and stunned that you feel the necessity to write a review like this across every social media review site possible. If you feel you have been treated incorrectly, we apologise unreservedly and have already apologised to you in person and via email. However the review is one sided and inaccurate. The issues have been discussed with you and your review by no means explains the full story. I must note that once the first wheel bearing was replaced, you said there was still a noise from the vehicle. A technician immediately went out in the vehicle and advised you the other wheel bearing also required replacement. This noise was not evident during first diagnosis due to the noise coming from the first bearing. You then left the vehicle with us to replace this other bearing (CCTV available for proof). You also requested us to fit an eBay sourced part which we said we could not do because of warranty issues as we would not be able to rely on eBay for any possible subsequent warranty claims. On collection of your completed vehicle, you asked for this second wheel bearing to be replaced free of charge or else you would post negative comments on all review media, we advised we couldn’t do this, however we did discount the parts for you on both wheel bearings from a recommended retail of £235.86 plus vat to £123.05 plus vat, the second wheel bearing was then fitted for £13.70 labour only. We provided this discount as a good will gesture for a longstanding customer. I personally find it difficult to read your review considering you mention you have used Birway for 35 years and only encountered this issue with us during this time. Your vehicle was repaired, manufacturer supplied parts were fitted, the job was completed correctly and you were not charged any diagnostics time. The labour was charged in total for two wheel bearing replacements of £77.40 plus vat.
Displaying page 1 of 2
Latest Reviews
Accreditations