Took my daughters car in and one of my own cars and both times Birway went above and beyond to complete all work in a timely and cost efficient manner, would highly recommend this garage and will be using them for all my vehicle needs.
I booked my car into the garage for them to check and give me a quote to repair. I was told it was a front wheel bearing so I gave them the go ahead to repair the car. When I collected and paid for the car, I was told that the problem had been resolved and it had been test driven however i soon noticed the problem was still there. I told them to look into it for me and to get in touch before any other repairs are made to the car but they did not. I had not heard anything from the garage for a whole week until Friday morning when I received a text to say the car had been repaired and was ready to collect even though I had clearly stated that I wanted to be contacted about the work that was needed to be done before it went ahead. When I went in to collect the car on the Friday morning they told me that the previous problem was with the other wheel bearing and so wanted me to pay an additional £225. When I complained about them not contacting me first like I had asked, the MD said that he would take the last new wheel bearing off and put the old one back on meaning that the car would still not be repaired and I would still have the same problem despite the money that I had already payed for it to be fixed. This seemed like a very unprofessional way to deal with their incompetence. He then offered a £60 discount on the additional cost of £225 that I was asked to pay despite the fact that I had never agreed to this payment or the repair to begin with. I do not care so much about the money but must express how appalled I am at the way in which this garage is ran and the terrible customer service that I have received from the MD. When I went to pick up my car I saw that it had been parked on a council car park rather than the private garage car park with the backdoor slightly open and my wheel locking key left out on the seat. In addition there was oil and grease all over the door sills which had not been bothered to be cleaned up. I have been a loyal customer to this garage for over 35 years, the mechanics there are second to none but due to the way the MD has dealt with this problem I will never use them again (to which he showed that he was not bothered about) and I strongly would advise against anybody else using them too.
Reply from Alex M: Response from the business - Dear customer, as already discussed when you were in our reception and via email, we are disappointed by your comments and stunned that you feel the necessity to write a review like this across every social media review site possible. If you feel you have been treated incorrectly, we apologise unreservedly and have already apologised to you in person and via email. However the review is one sided and inaccurate.
The issues have been discussed with you and your review by no means explains the full story.
I must note that once the first wheel bearing was replaced, you said there was still a noise from the vehicle. A technician immediately went out in the vehicle and advised you the other wheel bearing also required replacement. This noise was not evident during first diagnosis due to the noise coming from the first bearing. You then left the vehicle with us to replace this other bearing (CCTV available for proof). You also requested us to fit an eBay sourced part which we said we could not do because of warranty issues as we would not be able to rely on eBay for any possible subsequent warranty claims.
On collection of your completed vehicle, you asked for this second wheel bearing to be replaced free of charge or else you would post negative comments on all review media, we advised we couldn’t do this, however we did discount the parts for you on both wheel bearings from a recommended retail of £235.86 plus vat to £123.05 plus vat, the second wheel bearing was then fitted for £13.70 labour only. We provided this discount as a good will gesture for a longstanding customer.
I personally find it difficult to read your review considering you mention you have used Birway for 35 years and only encountered this issue with us during this time.
Your vehicle was repaired, manufacturer supplied parts were fitted, the job was completed correctly and you were not charged any diagnostics time. The labour was charged in total for two wheel bearing replacements of £77.40 plus vat.
In February 2021, Jon Matthews said:
Had 2 vehicles in for MOT this week. Always a pleasure dealing with this Garage. I have used this garage for over 30 years now. Paul has always been there doing the MOTs and always gives me the best advice and service. Thank you!
In October 2020, David Lees said:
In May 2020, Claire Worton said:
Fabulous business located in Willenhall, very friendly and helpful.
In April 2020, Get-Gear Transmissions Ltd said:
Fabulous business located in Willenhall, very friendly and helpful.
In January 2020, Lynn Sprigg said:
Fabulous team of people. The only LPG supplier. We have 2 gas converted vehicles, which makes it much cheaper 4 us in general. Gr8 garage overall 👍❤️
In January 2020, Darren Bailey said:
A Really Good Trustworthy Garage 5 Star
In January 2020, Phil Broadbent said:
Great excellent service staff helpful and friendly
In January 2020, Parveen Chand said:
Been using this garage for over 10. Friendly, reliable service. Would recommend to anyone.
In January 2019, Martin Jones said:
In January 2019, Mike Reed said:
Excellent. I will always use this garage and actively recommend it to my circle of friends. 5 *****
In January 2018, alan holland said:
In January 2018, Richard Ankcorn 'BigFrank' said:
Excellent and professional garage. Highly recommended
In January 2018, Mark Rollason said:
In January 2018, David I Birch said:
Manager very lacks, not good customer relations
In February 2017, Carl C said:
Very helpful and polite professional service,with reasonable prices. Would recommend, and will use again for my own car plus the wifes.
In January 2017, Sadaquat Hussain said:
Always take my motorbikes here mr tyler very friendly an never forgets a face..great place
In January 2017, Laura-Jane Mead said:
Very pleased with my recent visit to Birway garage. Professional attitude and service. MOT and failures repaired all for a very reasonable price. Will certainly be returning!
In January 2015, elle whittaker said:
Very cheap for m.o.t, only £24.99, i normally and was paying £45 elsewhere, a must for all drivers and very recommended
In February 2014, Cliff W said:
Birway Garage. Our local one stop shop for all our vehicle requirements. M.O.T's / servicing. Thanks Cliff. Quality Signs & Engraving. Darlaston
In January 2014, Kevin Swindells said:
I bought a Subaru Outback which had a LPG system installed by Birway. I have been back twice for a lpg service and had some injectors replaced under warrany.
The service was first class and the work carried out to a very high standard.
If I change my vehicle and have lpg fitted, I will use Birway again.
In November 2013, Keith R said:
Birway Garage fitted me in last minute for an air conditioning service. Nice waiting room and good service, would recommend.
In March 2013, Robert R said:
Great customer service, the mechanics are great and very helpful and explain everything clearly to you. We can't fault them at all. Rob & Michelle.
In January 2013, Sarah R said:
Birway Garage recently replaced the clutch on my mini. I found the service fast, friendly and very efficient. It was lovely having my car returned to me cleaner than when I took it in!