Author: Tricia Mack
Are you ready to hear about the journey your customers take?
In a recent survey it was revealed that when asked “Do you believe your company offers great customer service” 80% of CEO’s replied “Yes”. When the customers of the same businesses were asked the same question, only 8% agreed with them! Sometimes the gap between perception and reality is greater than we think!
How confident are you that your customer’s reality matches your perception?
Would you like to know what your customers really experience?
When you think “Mystery Shopping” you might be forgiven for thinking about the High Street and retail but the truth is, this is just a fraction of what we do.
We specialise in:
• Mystery Shopping
• Customer and Staff On-Line Surveys
• Focus Groups
• Team Training
• One to One Mentoring
Our customers tell us that the five key reasons they choose Shopper Anonymous are:
I am always on hand to help utilise the reports and offer additional help when it is required.
Mystery shopping is also a great way to identify training needs and reward great performance in your team that may otherwise have gone unnoticed. Giving accurate, timely feedback to your employees is critical to improving and motivating them. Mystery Shopping can be used to provide third party, evidence based feedback to improve and inspire in equal measure!
If you are ready to understand your customers’ journey, and set about giving them even more reasons to recommend you, contact Tricia on: M:07966 074076 E: tricia.mack@shopperanonymous.co.uk
Or go to our web site www.shopperanonymous.co.uk
I am offering a FREE Mystery Shop to anyone who contacts me.
