BEWARE, use Premier Plus at your own risk. They are fine for simple transactions, my first encounter went smoothly and a mortgage secured, I couldn’t recommend them enough. My second encounter was a completely different experience as my transaction was complex. I couldn’t believe I was dealing with the same people, I had the phone put down on me by a woman who’s brusque at the best of times yet I was accused of being rude and aggressive by the very MD, having never been accused of this in my life. Estelle displayed a surprising & shocking lack of interest and little initiative to get my mortgage over the line to the point I bypassed her to deal with the lenders directly. It appears where too much effort is required for the commission they will earn one runs the risk of them breaching the very Client Agreement signed by terminating without notice proving zero scruples.
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