A1 Autocare at Offord Cluny have provided me with exemplary service for all my vehicles over the past decade and I have bought from them and sold to them many vehicles during this period. However this week they excelled themselves in the manner in which they helped me in an emergency. My current vehicle, a LandRover Discovery, chaffed a fuel line which spurted out fuel under pressure. I rang them immediately and they were happy for me to bring the vehicle to them straight away. They provided me with a courtesy car. Later in the day they advised that they had dropped the fuel tank and identified the broken fuel line above the tank. The replacement part was ordered and fitted the next day. All fuel lines above the tank were insulated to prevent this happening again. They definitely deserve a 5 Star rating for customer satisfaction in my opinion.
The proprietors have always been honest with me, explaining what the problems have been and advising what repair works have to be carried out without any flannel. Their labour charge rates are reasonable compared to other garages and the work is always first class. With regard to the sales side they are fair with trade in prices and their sales cars are always very well prepared and presented. I have bought three cars from them over the last few years and have had no trouble with any of them. They have serviced all my cars and other family cars to a high standard. They are in my opinion the Best of the Best.
I was impressed by the open and honest approach whilst repairing a fault on my cars A/C system. The fault was not easy to find and required due diligence and determination. Simarly the same attributes were shown whilst fixing and adjusting the braking system. I have dropped the main dealer and will continue to use A1 Autocare for my cars needs!