The St Neots Carpet Company Ltd

4.7/5 based on 183 reviews
Latest Reviews
First used The St Neots Carpet Company in 2007 to fit our entire house. We have just used them again on two further properties. Delighted to say we had the same great quality, fitting and price as ten years ago. Can't recommend Paul highly enough for his friendliness and professionalism!

Reply from The St Neots Carpet Company Ltd:
Thank you for your review. We look forward to working with you in the future
Excellent service, excellent product, friendly and helpful staff. Clean and tidy fitting service, arrived on time. Would recommend to anyone.

Reply from The St Neots Carpet Company Ltd:
Thank you for your review we look forward to working with you in the future
Very happy with the service received. Carpets are excellent, fitting was easy and efficient. Highly recommended. Thanks!

Reply from The St Neots Carpet Company Ltd:
Thank you for your review. We look forward to working with you in the future
Needed new dining, lounge and hall/landing/stairs carpets. Chose them because they were so helpful when we had a problem with a bathroom carpet that had a manufacturing fault. Could not be more pleased with the superb service.

Reply from The St Neots Carpet Company Ltd:
Thank you for review. We look forward to working with you in the future
I found the company on this website and I am glad I did. The ladies in the shop were very helpful and friendly for ordering the carpet. Paul came out for measuring up and fitting. He was very friendly and quick too. I can recommend this company and I will use again in the future if I decide to change flooring again. You are made to feel like you are a customer and not just a sale.

Reply from The St Neots Carpet Company Ltd:
Hi Emma Thank you for your review We look forward to working with you in the future Regards Jackie
Great company to deal with, friendly and very helpful indeed. Very local to where I live , nothing was too much trouble for them, even though I increased my original order after placing, the choice of carpet available for selection is huge, with car parking available at the back of the building. The carpet was fitted expertly and quickly, minimal clearing up afterwards. Would heartily recommend this business. Thank you very much

Reply from The St Neots Carpet Company Ltd:
Thank you for you review. We look forward to working with you in the future.
A FAST FRIENDLY SERVICE. EXCELLENT WORKMANSHIP, FRIENDLY STAFF. VERY GOOD VALUE FOR MONEY. THE SHOP STAFF WERE WELL INFORMED AND VERY HELPFUL. I WILL DEFINITELY USE THEM AGAIN. THANK YOU.
The St Neots Carpet Company - Extremely helpful and would recommend to anyone.

Reply from The St Neots Carpet Company Ltd:
Thank you for your review. We look forward to working with you in the future.
As per normal excellent service, friendly staff and Richard did a lovely job on fitting our Karndean.

Reply from The St Neots Carpet Company Ltd:
Thank you for your review. We look forward to working with you in the future
Another great job in my house, nothing is too much trouble for Paul - Great guy and would definitely recommend - Ladies in the shop very helpful and friendly
***** BEST IN ST'NEOTS HANDS DOWN ***** I've been using St Neots carpets for over 6 years in multiple houses and iv'e found Paul and his shop staff to be polite, knowledgeable and extremely personable. I would have no hesitation in recommending this company and the quality of carpets and hard floors that they sell and fit. Having had multiple quotes from other carpet companies i always find myself going back to St Neots carpets for the cost, service and quality.

Reply from The St Neots Carpet Company Ltd:
Thank you for your positive review and we look forward to working with you in the future. Regards Jackie
Prompt with good advice on which carpet to choose. Friendly staff and excellent fitting of carpet on day and time given.

Reply from The St Neots Carpet Company Ltd:
Thank you for your positive review. We look forward to working with you in the future
A wonderful local company. First class, friendly staff, wide range of carpet choice. Recommend to all my friends. Brilliant!

Reply from The St Neots Carpet Company Ltd:
Thank you for your positive review. We look forward to working with you in the future
From the initial advice in the shop to the very efficient delivery and fitting of the carpet, the service provided by The St Neots Carpet Co was excellent. Will use again.

Reply from The St Neots Carpet Company Ltd:
Thank you for your positive review. We look forward to working with you in the future
Great selection of carpets in the shop. Fantastic service from enquiry through to fitting. Friendly shop staff and professional fitter.

Reply from The St Neots Carpet Company Ltd:
Thank you for your positive review. We look forward to working with you in the future
We went to the St Neots carpet company because they are supposed to be the best!!! so we visited the shop, found the product we wanted and asked for someone to come and look at our lounge and hallway. Paul came out and we explained to him that the wooden flooring we currently have has been very hard wearing and that is the type of product we are looking for (I must say at this point that the product we chose in the shop was 15mm thick and our old flooring was 18mm) Paul said we have chosen one of the top products, he then went off and the shop phoned back a view days later with a price (nothing in writing) so I asked the lady what is included in the price, she first said that is a complete price fitted!!! When I questioned about underlay she said Paul does not fit underlay under with this type of flooring “only paper” I said the flooring is being fitted onto a concrete floor, therefore I want some underlay fitting, she said she would ask Paul and get back to me, after a few days Paul phoned and said the lady in the shop was incorrect and the underlay is included in the price, so we agreed to carry on with the purchase. A couple of weeks later we had finished painting the walls so my wife decided to go and get the sample again just to confirm the colour will look good against the walls, while she was collecting the sample the lady in the shop said I don’t know why you are buying that product Paul doesn’t like that product as it is not the best product to lay. With this my wife came home confused and upset, so I called Paul and left a message on his phone, he phoned back a few days later and told me the lady in the shop was incorrect and reassured me that there’s nothing wrong with the product. The day of the fitting; unfortunately I was taking my Mum to the hospital for some tests, so my wife opened the door to the fitting guy Richard, who walks in and said this is a bigger job than I thought, it’s not going to be easy with this product I’m not sure I can do this and what about your stops (the divider between one floor and another) my wife said your supplying them, Richard said I have not been given any and with this type of flooring they don’t supply any that will match. By this time my wife was getting both annoyed and frustrated so called me and asked me to come home as soon as possible. When I got home Richard was on his phone at the end of our street and nothing had been done in the house, on top of this the 15mm flooring had gone to a very cheap looking 8mm flooring! With all of the above I asked Richard too kindly go away. We are now two weeks later and still no apology from Paul!!!

Reply from The St Neots Carpet Company Ltd:
I am sorry Mr Kitt you feel you had to write this review but I can assure you we have always worked hard to have one of the Best reputations in St Neots for the last 18 years and in the last 8 years with the Best of St Neots this is our 1st bit of negative feed back which I /we take very personally. What we quoted on and arrived to fit was 8mm thick Balterio Laminate Flooring , Quattro Eight colour Abbey Oak 750 . The sample in the shop is a double sided sample of 2 different colour options and I feel this is where the confusion on the thickness has arisen and caused the misunderstanding, engineered Wood is not a product we sell or fit. Verbal quotations are standard practice for or company but written quotations are supplied when requested. We never ever try to be anything other than honest, open and charge a fair price for our products / services….. That’s what our previous 160 + positive reviews reflect, however please accept my apology for not resolving this matter directly with you sooner.
Great customer service from order placed to standard of workmanship. Carry on, rarely this standard found these days.
We had our lounge, hall, stairs and landing carpeted and lino in the bathroom and downstairs loo. We're very happy with the service, the carpets and the lino. The staff we dealt with were nice, helpful and friendly and Paul was an expert at carpet fitting and professional. My only disappointment was the lino, which had not been sealed around the edges of bathroom suite or walls. I phoned up the receptionist about this, who said she doesn't think Paul seals the lino, but she'd ask him and get back to me, but I never received a reply. This disappointed me because everything else was great, this is why I only gave 4 stars and not 5. Sorry.....
St Neots Carpet Co have fitted carpets or flooring from us on two occasions and we've been extremely impressed with the friendly service and professional finish of the carpet fitter. Ordering and booking in the job both went smoothly, and we only waited a couple of weeks to get the job done.
Excellent 1st class service as usual. Very helpful and informative in the shop. Fitting was also excellent.
Had stairs and landing done. Very good service all round. Staff in the shop were very helpful and patient while we chose our carpet. Were allowed to take samples home to make a final decision. Very good choice of carpets and plenty of advice. Paul the fitter arrived at time and date promised and made a very good job of it. Well done St Neots Carpet Co!
Good selection of flooring combines with excellent service. Everything from measurement to fitting was excellent.
Excellent. Fantastic price, fantastic workmanship, very happy. Highly recommended. Thank you.
Very pleased with the service and work completed. I would recommend this company.
Made the whole process very easy. Excellent carpet at competitive price. Great service
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