Inspirations designed and planned our kitchen from floor to ceiling which was certainly a challenge in our old cottage with no straight walls and low ceilings. The workmanship was excellent and they completed on time, we could not be more pleased with the outcome. We have no hesitation in recommending Inspirations.
In November 2017, Barbara C said:
Had a bath removed and a new walk in shower, tray, screen and system put in for my elderly mother. The fitters were friendly, polite and the workmanship was outstanding the whole room was done quickly with minimum fuss, mess and looks amazing. Thank you for all you help.
Reply from Inspirations Kitchen Design St Neots: Thank you Barbara for you review, it means the world to us.
Be concerned. Be very concerned. Just when you think it’s safe to settle your balance with ‘Inspirations’ think again. Take a step back and check their work very carefully. Response times, the quality and nature of said responses, and customer treatment and care radically deteriorate to totally unacceptable and rude once all bills have been paid.
As a flavour, the following is a brief account of the treatment I have received from ‘Inspirations’ over the last three weeks.
1/ I telephoned the kitchen fitter and left a message re a snag with the kitchen. As had been the case on previous occasions, just under a week later I still had not received even an acknowledgement of my phone call.
2/ I then used the ‘Contact Us’ service on the ‘Inspirations’ website to send an email. I waited a full week and received no response.
3/ So I went to the showroom. I saw the owner, Roger Hawkins and, I presume, his PA. He informed me that they had passed my email on to the fitter a week earlier. He then went on to say that they had had this sort of problem with this fitter before and had spoken to him about it. Mr Hawkins said that he would give the fitter ‘a kick up the backside’. His words not mine.
4/ The fitter duly arrived and did all he could do, saying that the only way to properly deal with the issue would be to totally remove the worktop and start again.
5/ Using the ‘Contact Us’ service I requested that the owner come to see the kitchen. On this occasion the response was very prompt.
6/ Roger Hawkins arrived as agreed. A camera was hanging from around his neck. ‘Dirty’ Harry Callahan would have been proud. The camera lens protruding from his stomach was large, loaded, cocked and ready to shoot. He was accompanied by one of his employees, presumably riding shotgun.
7/ The reasoned discussion I was expecting did not materialize.
Mr Hawkins spent most of his time loudly informing me that I am a pedant. Every so often I was able to respond, briefly, before the cry of ‘pedant’ was raised again. He also implied that I had lied to him about when exactly I had first phoned his kitchen fitter. Irrelevant really and I said that I was hoping to talk about the kitchen rather than his fitter.
Eventually Mr Hawkins either became tired of repeatedly accusing me of being a pedant, or came to realise that whenever he stopped to take a breath I would have an opportunity to attempt to discuss the kitchen with him. He said that he was not going to stand there any longer arguing with me over the kitchen. Ironic really as there was hardly any discussion or argument of any worth; more a ranting monologue based around Mr Hawkins’ word of the day.
Reply from Inspirations Kitchen Design St Neots: Mr Hart not very accurate with his version of events.
1 / He phoned our fitter on 14th of November.
2/ He sent an email late Wednesday 15th of November which we received on Thursday the 16th morning.
3/ Upon being grilled by Mr Hart about our service, and it not being the first time, I said that I would make enquiries and find out why my fitter had not contacted him, if this was the case I would make sure he was contacted. I later found out this was a complete fabrication of the events. My fitter had called at Mr Hart house on Friday the 17th only to find no one there, admittedly he should have phoned first, but then Mr Hart could’ve informed us he wouldn’t be around for the long weekend.
4/ Mr Hart called in The office on the 20th to give us this complaint, we arranged for the fitter to return to find out what was the problem, it turns out that the underside of the worktop was a little rough, it was filed smooth, the complaint then was the white finish to the underside of the worktop had been removed in the process, Mr Hart was not happy as when he got on the floor he could see this. Wayne the fitter explained that he could do no more, and said he would have to take the whole worktop off to appease Mr Hart, he did not offer this as a solution, it was a sarcastic comment born out of frustration.
6/ Upon discussions with the fitter, Alan my installation manager and myself arrange to go and inspect this worktop and took a camera to take pictures. I explained that this worktop curved edging had to be cut and manufactured on site by the fitter and my view was that it was a perfect finish and if he was worried about some of the white colour was missing underneath he could paint it. This was not acceptable, I told the customer that we would not be replacing the worktop as I felt he was being pedantic making a fuss out of nothing. I was not prepared to argue felt it best to leave. Mr Hart’s kitchen is beautiful and my fitter has as usual done a great job and doesn’t deserve to be put under stress over the ridiculous complaint, especially as most of it is a figment of Mr Hart imagination. I have no apologies over this, unfortunately there is a small minority that you can never appease. No details of this complaint were posted, as really there were no problems with the kitchen. We have been operating for 35 years and never fail to take a customer complaint seriously and acted on it.
This is probably the most ridiculous I have ever had to deal with. You only have to look at other post to see what a high regard customers have for my staff. As an employer it is my responsibility to protect them from stress and I have to take exception when people bend the true for their own ends.
In November 2017, Tim B said:
Inspirations Kitchens & Bathrooms St Neots - Excellent Service.
In October 2017, Robert M said:
Excellent standard maintained. Focused attentive planning - Install at / on at appointed time.
Inspirations have refitted both our bathroom and ensuite to a very high standard. Alan, Carl and Wayne have all been very professional and the work was completed as per the schedule with the guys always turning up on time. A few niggles have been sorted out promptly and it's never nee a problem for them to come back and sort them out. We recommend them all highly and would definitely use them again.
Very pleased with the refurb of our 3 bathrooms/loos. Whole project well managed, each trade turning up at the right time - clearly good communication. All done to schedule / on budget.
Good quality work done. Nice blokes too.
Bathroom installed perfectly and we are very pleased with the result. We did our homework beforehand and this company gave us the confidence that we were looking for. It was well worth the wait for a fitting date as the bathroom was finished to a very high standard. The advice and communication we received throughout was second to none and we would certainly highly recommend Inspirations. The trouble is that the wife is so pleased with the result she now wants the kitchen done as well!
In February 2017, Graham S said:
Work very efficient and timing was perfect. Job not fully tested resulting in problems with drain. Came quickly on call back and cured the problem.
In January 2017, Colin H said:
What an excellent company Inspirations is, we got good advice on the design of our bathroom and the workmanship of the fitters and contractors was first class. The job was done on time and everyone was very helpful and kept as informed on what was happening. I would thoroughly recommend this company.
In October 2016, Howard D said:
Another fantastic job again, thank you Wayne and Carl.
In September 2016, Richard F said:
First the kitchen and now the bathroom. From planning to installation, the Inspirations team is 1st class. Wayne our fitter is so skilled. They have respected have respected our input as we theirs. Many many thanks..
In June 2016, Maureen M said:
Cannot rate this firm high enough! The have supplied and fitted a bathroom promptly and efficiently. All the fitters involved were hardworking and courteous with no mess at all.
In March 2016, Richard F said:
From start to finish the Inspirations experience was first class. All our expectations were met and surpassed - Thanks
Alan and his team installed a new bathroom for us in September 2015. The service from start to finish was great, they have a large range of products to choose from in their showroom. Installation was excellent - high quality workmanship and always friendly, punctual and tidy. There were a few niggly bits we weren't happy with, but the guys were more than happy to return and sort these out immediately. All in all a very satisfied customer.
From start to finish the team at Inspirations made the transition from old bathroom to new a straightforward process. Alan came to measure up and was polite, friendly and helpful. The ranges available were varied and finding something we liked was easy! We could choose from a vast selection of tiles at their showroom at our leisure with no pressure to rush. Wayne fitted the bathroom and was a lovely chap who was reassuring throughout - no problem too big or too small! He also put up all cupboards, hooks, shelves etc and this is greatly appreciated - the extra mile! Thank you to all the team at Inspirations for my wonderful new bathroom.
We are delighted with the work undertaken by Inspirations, St Neots. Professional,efficient service, with nothing too much trouble for fitter Wayne and the team. Really well co-ordinated work schedule by Alan, even though we were away at the start of the revamp, it all worked smoothly. Would recommend Inspirations and certainly use again. Thank you.
In October 2015, Merle R said:
Would thoroghly recommend this company. Excellent workman: punctual, quick, clean and tidy. All for a good price too. Am delighted with result.
In September 2015, Mr & Mrs F said:
Fast, efficient service and very good price. Job well done. Total satisfaction.
I cannot recommend Inspirations highly enough. A very professional and reliable company who do what they say they will. Communication was excellent, the price competitive and our new bathroom is perfect. Our fitter was a great ambassador for the company.
In May 2015, Michael R said:
Inspirations installed our previous kitchen so we had no hesitation in bringing them in again. The planning of our new kitchen was excellent. The installation was outstanding, all the various workman arrived on time and were very tidy. it has been much admired. We would definitely recommend Inspirations.
In March 2015, Ian N said:
Excellent quality work all done to time and as planned. Really pleased with results.
Probably the best showroom for kitchens & bathrooms in the area. Alan very helpful during the design and survey process. Everything happened as planned, exellent installation work by Wayne Chapman, would recomend without hesitation.
We are very satisfied with our new Bathroom and En-suite. The salesman Alan was most helpful and advised us well as we made our choices. The work was carried out to a very high standard. The tradesmen worked in a very clean and organised way. They were no problem to have in the house. The main fitter Wayne was very friendly and easy to get on with. We would recommend them most highly.
In October 2014, Mr Ian B said:
FROM THE INITIAL SURVEY TO COMPLETION OF THE JOB, THE WORK WAS CARRIED OUT IN A VERY PROFESSIONAL MANNER TO A VERY HIGH STANDARD. THE TEAM WERE ALWAYS PLEASANT, CONSIDERATE AND POLITE. HERE IS A COMPANY I WOULD CERTAINLY RECOMMEND.