Tuesday 18th September, 9:00am - Until Wednesday 19th September, 6:00pm
The Customer Service Summit is a by brands for brands meeting focused on bringing together an unrivalled list of customer service leaders across Europe.
Customer Service and Experience Summit Europe
18-19 September 2018, London | http://events.incite-group.com/europecs/?utm_source=Evvntandutm_medium=Event+Listingandutm_campaign=4977
The Customer Service Summit is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to advance customer support through AI, self-service, social customer care, multichannel integration, automation, empowered agents and more.
Customer Experience: Align support across your departments, streamline service and create a customer centric organisation New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback