Since this is my top 7 list, I’m going to tell you that we are especially good at #7 and all of the team is trained on #’s 1-6. For most of our clients, we work as an overflow call answering service. If the lines are all busy, mobile reception is poor, or our clients are in the middle of a hands-on task, the calls go to us. But that also means a good portion of them go to our clients. So here is a list to make sure you provide as good a service as your call answering service.