The Rock IT Group of Newbury, Berkshire, provides a wide range of IT support solutions for SME businesses, focusing on giving the right support solution for each individual client.

Their customers like the fact that Rock IT prides themselves on being able to deliver both a knowledgeable and customer focussed service, meaning their highly trained staff can talk not only in technical terms, but also speak the client's language.

What makes the Rock IT team stand out from the crowd is the high level of industry accreditations and engineer training they have invested in as a business. Not least, Rock IT is a Microsoft Gold Certified Partner with engineers accredited to MCSE level (Microsoft Certified Systems Engineer).

Both friendly and professional in person and over the telephone, the Rock IT support team can provide clients with the reassurance they are looking for and are noted for their sense of calm.

However, more often than not, they know there is a problem before their customers does, as systems are managed via their 24x7 remote monitoring systems. So effective is this, Rock IT solves 96% of problems remotely and often fix the problem before their clients know there is one! Not only is this system quicker and more effective at problem resolution, it is cost effective and provides peace of mind, allowing customers to focus on their business.

They have developed a unique range of IT support services to complement their product and implementation service offerings, ranging from "Fixed Price" plans to a "Pay As You Go" support solution which allows the client to be flexible in how they are supported, rather than being tied to long term and expensive contracts.

Rock IT Group of Newbury offers the following range of IT support services:

• Off the shelf Support and Maintenance for existing and new systems
• Tailored support service solutions to fit your exact needs and budgets
• Remote and on-site support with inbuilt preventative system health checks
• On-line 24x7 monitoring of all critical elements of your key systems

Call Rock IT Group of Newbury now, to discuss how they can define a support service to suit your business.
Phone Newbury 01635 567777 for a no obligation review of your current support arrangements - and see how they can make a difference.
 

Please mention The Best of Newbury when responding to Rock IT features and offers.