We were very impressed with the sales lady , she was extremely helpful, and knowledgeable, and nothing was too much trouble , we had been looking for 3 years for suitable furniture , would highly recommend her to future customers .
In May 2021, Tracey Shepherd said:
Too much the same type of furniture, needs more contemporary furniture, nice staff.
In May 2021, Friar01 said:
Great service and very informative, not pushy
In February 2021, Lesley Tweddle said:
Very helpful staff. Lovely range of wooden furniture.
In January 2021, Robert Harris said:
Friendly and helpful staff.
Some nice furniture and accessories at reasonable prices.
Beware the big pieces though, in the setting they are in they don't look as big as they really are, so take a tape measure and make sure they will fit in your house...and through your doorways.
In December 2020, Richard Davidson said:
Plenty of choice and something to suit every budget.
In November 2020, Jeremy Thanks said:
Deceptively large. You cant take goods away but you can order. You can take away their antique furniture.
Friendly and helpful staff.
In November 2020, gary brindley said:
Good choice of furniture and friendly staff.
In October 2020, Julie Boncquet said:
So much to choose from an excellent customer service
In October 2020, Clive Moore said:
Large selection of Oak kitchen furniture.
In October 2020, Sharon Stephenson said:
Well worth a visit
In October 2020, Helena Ralston said:
Lots of choice, great prices.
Well worth a visit.
In October 2020, Julie Hamilton said:
Great furniture at really good prices
In September 2020, Peter Kraftl said:
Really good quality furniturev- we have bought a few things here. Friendly service, good prices. The warehouse could be better signposted though (for picking up items)!
In August 2020, Samantha Cooper said:
Purchased an array of items from here, including two bed frames, a mattress, chest of drawers and a wardrobe. They are all really well made and the mattress is very comfortable.
Staff are very friendly and helpful.
In July 2020, Harmeet Gill said:
Excellent customer service very helpful and great stock for unique furniture!
In July 2020, Claire Davis said:
In July 2020, Carol Pike said:
First visit today. Loved it.so much choice.
In June 2020, Janet Boston said:
When we moved from a house to a bungalow, we needed a lot of new furniture. We managed to get everything thing we needed from furniture loft. Everything was delivered on time and we were very happy with the service we received. Thank you 😊
In January 2020, Luies Duckworth said:
Great collection of sofas and chairs they have. We have ordered a tetrad Harris tweed sofa for decorating our living room.
In January 2020, Phil Allen said:
Plain Saling from order to delivery. items arrived on time with phone calls and message from delivery lads to keep me up to date on delivery time. The delivery lads quietly and efficiently took the furniture up two flights of stairs and even took their shoes off which I was not expecting. Thank you.
In January 2020, Arisa raskins said:
Wow... they have a huge showroom and have all products displayed on website are available there. The offers and discounts provided made our purchase more beneficial.
In January 2020, Zoe Balaam said:
A good place to come and view furniture as there were alot of it in a big area. We were looking at wardrobes which we felt were quite flimsy for the price. There wasn't a great deal of parking outside especially if it got busy.
In January 2020, Geoff Brownlow said:
As we were in the Market Harborough area we decided to pay Furniture Loft a visit (hadn't been for some time) and amongst other things had a look around the bedding department. We had been discussing purchasing a new king size mattress for sometime but did not plan on buying one just yet because of the cost.
We noticed that there were very good deals on offer and one of your staff came over to offer assistance .There was no sales pressure whatsoever
and after some discussion left us to make up our own minds and offered to come back if required. We did decide to purchase a top quality
king size mattress and were told it may be six weeks before delivery, which was no problem.
The delivery actually arrived two weeks early but you department emailed us the day before to give us a three hour window for delivery. This was very helpful as it meant that we would not be waiting in all day.
On the day of delivery (Friday 14th Feb} the driver called us 15mins before they arrived so we were waiting for them. The bedroom is on the ground floor (we live in a bungalow) so no stairs to worry about but we do have very light coloured carpeting so asked the two delivery guys if they could take off their shoes once in the hallway as the had to walk across
the muddy grass verge outside our house.
They apologised and said they could not remove their shoes because of health and safety issues so I had to quickly get a dust sheet to lay on the floor. They manoeuvred the heavy mattress into the bedroom and laid it on the bed. We were then informed that they couldn't remove the double layer of protective polythene for us because they may have dirty hands
( which is quite understandable I suppose). They were both very polite
and careful during their time on delivery.
Perhaps there are a couple of things that could be considered. The first is perhaps you could supply your delivery staff with plastic slip-ons for walking inside homes, I notice that several utility groups do this as a matter of course . The removal of the double sheet of polythene was a bit of a struggle due to the weight of this huge mattress. We managed it but an elderly person would never have coped.Again if there is a chance of soiling the mattresses on removing the protective cover perhaps they could be supplied with a box of throwaway gloves just for this purpose.
We couldn't fault the service and advice given by your staff and perhaps
looking at our observations would improve it even more.
Love this store , staff are friendly but allow you to look round without bothering you , They sell unique furniture I have purchased many pieces of furniture from them and find them good quality, at affordable...