Since we returned to using the services of Shopper Anonymous we have seen a clear improvement in our rating which transfers to an improved service to our customers. The way in which the reports are fed back has allowed us to use them as a tool for continuous improvement and helped keep customer service at the top of our staff priorities.
In March 2017, Jeremy H said:
I have found Paul to be totally proactive, reliable and professional. Most of all he "gets" business and challenges in a constructive manner which motivates myself and the management team.
In March 2017, Graham P said:
The reports are accurate, the information is very important to us and shows up any weaknesses in our business.
In March 2017, Lesley K said:
Working with Paul at shopper anonymous has had a very positive impact on our management and staff being able to review systems and processes enables us to commend ourselves for the good and work together as a team to install practices for continuous improvement. Paul is very charismatic and has a wealth of knowledge to offer a personal steer appropriate to individual business needs. Having started working together this year we have a full programme booked for next and anticipate a long working relationship together.
In March 2017, Amy K said:
Mystery shopping reports so far have been very useful, system is straightforward and easy to use and support provided by Paul, as always, is brilliant.
In March 2017, Melanie R said:
We set up Feedback with Shopper Anonymous so that we could gauge what our clients thought of us and how we could improve our service to them. We were extremely happy to receive almost entirely positive feedback and some great comments about our team. The results of the feedback will enable us to target our services and make sure our clients are beyond happy. We want them to be our advocates and this goes a long way to making sure of that.
In October 2015, Emma P said:
Fantastic tailored training and mystery shopping service - vital for any business that wants great service for their customers to ensure their marketing efforts are not wasted and wants to reward staff based on customer service!
In August 2015, chris b said:
We know that people travel from all across the country to visit our Maize Maze and Halloween experience. We also know that without our team providing great service, they won't travel a second, third or fourth time. Since we have been working with Paul at Shopper Anonymous he has helped us to ensure that our team understand the importance of delivering great service at every juncture. Paul delivered a "Delivering Memorable Service" training session which was bespoke to our business and identified real examples of where our team could raise the standards of service offered. I would have no hesitation in recommending Shopper Anonymous to anyone looking to ensure their business delivers great Customer Service.
Shoppers Anonymous have been very efficient to work with and flexible to our needs as a charity. They have undertaken 2 events for us and we have booked them for another one! The reports they produce are very detailed and provide good discussion points for companies. A professional company - thank you for your support of Young Enterprise.
I honestly wonder how anyone can put a robust plan for their business in place without this service. I was absolutely delighted to discover Shopper Anonymous. Previously I had had to recruit my own mystery shoppers and, although effective, the info provided isn't as convenient or measurable as the data we receive back from Shopper Anonymous. We have only used them sparingly so far but based on the service we have received so far we are planning an annual schedule that will feed into the Schools Development Plan at a number of levels. I would have no hesitation about recommending this service. An absolute must for anyone serious about their business and a first rate service.
We have used Shopper Anonymous in our business for approximately 5 years and have always been very happy with the service they provide. We have 4 reports per month covering different areas of the business. The reports are always very detailed and provide a useful feedback from the customer perspective. In my experience Shopper Anonymous are highly customer service focused and alongside the monthly reports, have provided training sessions and conducted surveys. I would definitely recommend them as a company.
In February 2015, Paula K said:
We first came across Shopper Anonymous when they Mystery Shopped our stand at Let's Do Business.Since then we have worked in partnership with Shopper Anonymous to understand how our customers really feel. The detailed reports cover all aspects of our business and enable us to easily identify areas of improvement and feed it back to our team. I would thoroughly recommend Shopper Anonymous to anyone looking to see their business through the eyes of the customer.
In February 2015, Chris R said:
We have put client service at the heart of our business strategy, and have set up a dedicated Client Service Department to ensure that our clients receive exceptional service at all times. Instructing Shopper Anonymous to monitor the performance of our teams has become an essential part of how we operate as a firm, as they have injected positivity and enthusiasm into our service delivery which has been welcomed by staff and clients alike