Customer Relationship Management in Hastings
Insight 6
Based in Hastings, Shoppers Anonymous Sussex have helped some of Sussex's leading businesses improve their customer relations and service through mystery shopping, surveys, focus groups and team training.
John C said
Since we returned to using the services of Shopper Anonymous we have seen a clear improvement in our rating which transfers to an improved service to our customers. The way in which the reports are fed back has allowed us to use them as a tool for continuous improvement and helped keep customer service at the top of our staff priorities.
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