'Dear Martin, I wanted to drop you a line to thank you for sorting out my double glazing. It was very obvious to me from the outset that I was dealing with a company who truly understand the importance of customer service. From your initial prompt response to my enquiry, your endless patience while I dithered over colour, a very fair price and no pushy sales calls, the experience was extremely straightforward and far less stressful than I had imagined having heard horror stories about other companies. The quality of the product and your service is only beaten by the standard of work provided by your fantastic team of fitters who I cannot speak highly enough of. They have really done an amazing job and left me each evening with no clearing up to do – even down to hoovering up feathers after the cat killed a bird! I have no hesitation whatsoever in recommending you to others (as I have done with Mrs Green along the road) and I am very happy for you to share my letter with any potential customers. Thanks once again. Kind regards Roger Cook '
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