A1 Thermoline Woodburners and Stoves

In November 2016, Ali B said:

From the first contact to final installation every aspect of the job was carried out with care and in a very professional manner. Great team and we are very pleased with the result- cannot fault them.

In September 2015, Roy B said:

Vale Stoves did their survey and gave me an estimate for the work.They disconnected the gas stove, they came and reworked the fireplace complete with plaster and a new hearth then fitted a new log burner, fantastic !

In May 2015, Marc F said:

Vale Stoves provide an excellent service I highly recommend the very knowledgeable staff, From first chat through to installation you always feel condident in the work they do.Very happy with tje stove and quality of installation.

In April 2015, Anna F said:

Fantastic faultless service from beginning to end. Everything happened as and when it was booked in.The guys were friendly courteous and tidy.If we had more chimneys we would have them back. Brilliant !

In April 2015, S O said:

From quote to installation they have been every efficient reliable and friendly. I would definitely recommend A1 Thermoline.

In September 2014, Jo J said:

Vale Stoves (A1) arrived on time for the appointment and the advice was good, would recommend them and the team that did the fitting were very friendly and cleaned up after themselves.

In September 2014, Mr Oldham . said:

We had a survey before purchase and received sound advice. We chose them as they were also cheaper than other quotes ,and they did a great job,cleaned up afterwards and I would recommend them.

In September 2014, Mr Goode . said:

Vale stoves arrived on tome for my survey and advised on our needs. Darren and Dave the fitters did a good job, very happy with it all and would recommend Vale Stoves to others.

In September 2014, Mrs M said:

We had great advice whilst choosing the right woodburner and they were extrememy helpful. They turned up on time and did a lovely job and cleaned up after the installation. Excellent.

In September 2014, Karen B said:

Don't bother, didn't even turn up to give me a quote when an appointment was made. No apology, no reason. Not good business practice, so I'd advise not to bother using them.

Reply from Alan J:
Reply from Ian Houghton, Managing Director. "The arrangement for an appointment was made and we accept that we made an error in communication at our end. We did try to offer further appointment as soon as we were contacted which was rejected out of hand which we understand Mrs Barkers reasoning for. Unfortunately we do have a problem sometimes with call and survey volume due to the business being very seasonal and trying to fit surveys in and around our installations. We are looking at how to manage this better to avoid missing any appointments. We are sorry that she felt let down but we stand by the overwhelming number of excellent reviews from our customers in the recent past which we feel speaks volumes regarding the service offered by our business and that it is not the case that a missed survey appointment portrays a whole business and service as voiced in these reviews by previous customers. Mrs Barker is welcome to call me on 01386 831711 to discuss this further, if she would like to ask for me I will deal with her personally - Ian Houghton - Managing Director."

In September 2014, Mr & Mrs R said:

Vale stoves were prompt and their advice was first rate. The fitting team were efficient and tidy. I have recommended them and my brother is having a stove fitted by them too.

In June 2014, Sarah S said:

A fantastic job from start to finish. Would highly recommend A1 Thermoline to any of my family and friends. Thank you Ian - we are thrilled with the stove.

In June 2014, Eddie K said:

We recently putchased a multifuel stove from A1 thermoline/Vale Stoves.If you are thonking of doing the same I would highly recommend them.Their showroom has a choice to suit all budgets. Ians knowledge of the products he sells is very extensive and we visited on 3 occasions before we decided with Ians help on the right model for us.He is happy to help and advise with no hard sales pitch, just knowledgeable advice and service. We knocked out the fireplace ourselves and Ians team visited 3 times to guide us on our fireplace renovation. Ian was happy to supply and fit or do the complete renovation whichever suited us. Ians prices are very reasonable and internet competitive and we purchased a British built stove. Thank you Ian for 5 star service second to none.

In May 2014, C J V said:

Prompt start, covered work area, very polite team, kept me informed of what was being done, very tidy job throughout. Very satisfied in all aspects of their work. Cleaned up after work was completed, very good and tidy job, very happy customer.

In April 2014, Diane C said:

Excellent service and a fantastic job. Clean, tidy, and efficient. Would recommend Vale Stoves to anyone. I love my fireplace. Thank you guys.

In April 2014, J S said:

A very efficient and super service, right from beginning to end. I couldn't have asked for better! All the professionals who were involved went the extra mile.

In April 2014, Karen and Nigel W said:

We were very satisfied with the service we had from Vale Stoves. Ian in the shop was very patient answering our many questions, with no pushy sales talk. The work was completed to a high standard, with carpets and furniture covered up, so no mess. We would definitely recommend this company and their products.

In November 2013, Zoe H said:

Fantastic company - excellent installation - hardly any mess! Would highly recommend - took all the stress out of it. Thank you so much

In August 2013, Tom C said:

What a great firm to deal with we hadn,t got a clue what we needed in the way of log burner .Great advice and very helpful,Many thanks

In February 2013, Philip B said:

An efficient initial survey, explained clearly what we needed to know and installed chimney liner neatly and tidied up afterwards. Pleasant to deal with.

In February 2013, Peter F said:

Courteous management and workforce. A professional job, would highly recommend to anyone, great aftercare.

In February 2013, Rachel S said:

Efficient service from start to finish. A wonderful stove which we are very pleased with. Highly recommend A1 to anyone.

In February 2013, Robert S said:

The service, clearing the chimney and installing a flue pipe plus chimney pot and airvent was swiftly and carefully done. Very competent fitters arrived promptly and worked efficiently, thank you

In February 2013, Lisa G said:

I would highly recommend Vale Stoves Ltd. They are professional and know their trade. Nothing is too much trouble and excellent value for money.

In December 2012, Lisa Gainsford said:

I would highly recommend Vale Stoves Ltd. They are professional and know their trade. Nothing is too much trouble and excellent value for money.