Local Reviews
In April 2026, AJ Jones said about The Personal Agent - Estate Agents
Natasha was brilliant in helping me find a new property. Great communication and knowledgeable member of staff. A real asset to the company.
Source: trustpilot.com
In April 2026, Peter Chopyk said about The Personal Agent - Estate Agents
It took us a while to find the right property to rent.
We were lucky to have had Callum as an agent who understood our needs.
Always courteous and outmost professional.
Thank you.
We were lucky to have had Callum as an agent who understood our needs.
Always courteous and outmost professional.
Thank you.
Source: trustpilot.com
In April 2026, Emily Cropp said about The Personal Agent - Estate Agents
Sarah at Tadworth office is amazing! We were in a chain of 5 and she went above and beyond to organise the whole chain to get our completion! She made our experience buying a house through them so much easier than our own estate agents that we were selling with. Would definitely recommend using Personal agent especially if you have Sarah on your case. Thank you so much!
Source: trustpilot.com
In April 2026, Jayne Collins. said about The Personal Agent - Estate Agents
Very prompt service from becky today at the personal agent epsom, chasing a managing agent late in the day on Friday afternoon,and coming back to me quickly, thank you, jayne Collins.
Source: trustpilot.com
In April 2026, Amber said about The Personal Agent - Estate Agents
Huge thank you to Callum at The Personal Agent in Epsom. My partner and I are new to the area and couldn't view the rental property in person, so Callum kindly sent us a detailed video and helped us book in a follow up viewing once we could travel down. He was attentive and quick to respond throughout the entire process. Love the new place and can't wait to make it feel like home.
Source: trustpilot.com
In April 2026, Dean said about The Personal Agent - Estate Agents
I had a very positive experience working with Stephanie Foley the senior letting administrator. She was highly professional, organised, and always responsive to any queries or concerns. Her communication was clear and timely, which made the entire process smooth and stress-free. She demonstrated strong knowledge of the letting process and handled everything efficiently, ensuring all details were managed carefully. I would highly recommend her for their reliability, expertise, and excellent customer service.
Source: trustpilot.com
In March 2026, RT said about The Personal Agent - Estate Agents
We are giving a 4 out of 5 star review, and it’s important to say this reflects our experience across the full 11-month journey it took to sell our property with The Personal Agent.
At the valuation stage, George from The Personal Agent valued the property lower than other agents. At the time, we felt others were more enthusiastic and optimistic, so we initially chose a different agent. However, after just a month, it became clear that George’s assessment of the market had been honest, realistic, and ultimately more accurate. We returned to The Personal Agent because we valued that transparency over inflated promises to “win the business.”
In the early weeks, there were some positives, with 1–2 viewings generated. However, there were also areas that could have been better. Feedback after viewings was sometimes slow to come through, and on one occasion, a viewer was shown around by someone who had never visited our property before, which was disappointing and the feedback we then received probably reflected the individual’s lack of knowledge of our property. We also felt there was some early pressure to reduce the asking price, which we were not comfortable with at the time. Following our refusal to do this, communication dipped slightly for a period.
As a result, of our disappointment of how viewings were conducted, we decided to start conducting viewings ourselves, while still maintaining regular contact with The Personal Agent before and after each viewer they sourced for us.
Towards the end of the year, there was a change in personnel, and John Ryan became our main point of contact. This marked a real turning point in our experience. John’s communication was excellent throughout, his advice was clear and helpful, and he was consistently available and proactive. If our entire journey had been handled at that level, this would easily have been a 5-star review. He is a real asset to the company.
Overall, while there were some inconsistencies earlier on, we want to highlight that George, John, and Mark are individuals we would absolutely recommend. Our less positive experiences seemed to relate to team members who we understand have since moved on.
A slightly mixed journey, but ultimately a successful outcome, and we’re grateful for the honesty and professionalism shown, particularly in the latter stages.
At the valuation stage, George from The Personal Agent valued the property lower than other agents. At the time, we felt others were more enthusiastic and optimistic, so we initially chose a different agent. However, after just a month, it became clear that George’s assessment of the market had been honest, realistic, and ultimately more accurate. We returned to The Personal Agent because we valued that transparency over inflated promises to “win the business.”
In the early weeks, there were some positives, with 1–2 viewings generated. However, there were also areas that could have been better. Feedback after viewings was sometimes slow to come through, and on one occasion, a viewer was shown around by someone who had never visited our property before, which was disappointing and the feedback we then received probably reflected the individual’s lack of knowledge of our property. We also felt there was some early pressure to reduce the asking price, which we were not comfortable with at the time. Following our refusal to do this, communication dipped slightly for a period.
As a result, of our disappointment of how viewings were conducted, we decided to start conducting viewings ourselves, while still maintaining regular contact with The Personal Agent before and after each viewer they sourced for us.
Towards the end of the year, there was a change in personnel, and John Ryan became our main point of contact. This marked a real turning point in our experience. John’s communication was excellent throughout, his advice was clear and helpful, and he was consistently available and proactive. If our entire journey had been handled at that level, this would easily have been a 5-star review. He is a real asset to the company.
Overall, while there were some inconsistencies earlier on, we want to highlight that George, John, and Mark are individuals we would absolutely recommend. Our less positive experiences seemed to relate to team members who we understand have since moved on.
A slightly mixed journey, but ultimately a successful outcome, and we’re grateful for the honesty and professionalism shown, particularly in the latter stages.
Source: trustpilot.com
In April 2026, Mr David Flewellen said about The Personal Agent - Estate Agents
I was delighted with the excellent service I received from Ethan Haddon at the Epsom Lettings office. He was always friendly, diligent and enthusiastic when helping me to find a new place to live.
Source: trustpilot.com
In April 2026, Jay said about The Personal Agent - Estate Agents
This is my first time in dealing with The Personal Agent, and they have been extremely helpful throughout.
Whilst Ethan dealt with us mainly and was extremely helpful, Natasha in their office was the same when he was unavailable.
They helped us get the place we want and we are now looking forward to moving in there.
Will be looking to use them in the future going forward due to great service.
Thanks team!
Whilst Ethan dealt with us mainly and was extremely helpful, Natasha in their office was the same when he was unavailable.
They helped us get the place we want and we are now looking forward to moving in there.
Will be looking to use them in the future going forward due to great service.
Thanks team!
Source: trustpilot.com
In April 2026, Hadleigh Murad said about The Personal Agent - Estate Agents
Callum has been paramount to helping me get back on track with the property, my dealings with him have always been professional and would highly recommend him highly. Great chap.
Becky has also helped with the short dealings I have had with her.
Becky has also helped with the short dealings I have had with her.
Source: trustpilot.com