Businesses in Epsom and Ewell

We have been personal agents for many years now, especially the Epsom branch has been a fantastic working experience.

Becky Moore at the Lettings High Street office is a wonderful property manager.

We've had multiple issues she's dealt with for us with amazing customer service and responsiveness and care.

Many thanks, Becky, for your kind attention and customer service.

My whole experience with the personal agent lettings has been a successful and smooth journey. Chris and Natasha were very helpful , polite, responsive and very professional. This has been my first experience with a lettings agent and I must say it was very easy and less stressful than doing it myself. I would highly recommend this agency if you are looking to rent.

Very good and cheap for family’s

After spending nearly two years looking for the right home, dealing with a difficult property market and, at times, estate agents who made the process feel far harder than it needed to be, dealing with John was genuinely a breath of fresh air.

From our very first viewing, John went above and beyond. It never felt as though he was simply there to sell us a house – he understood that he was also selling us a lifestyle and an area that we could see ourselves living in.

He gave us plenty of time to properly walk around the property without ever making us feel rushed or pressured. What really impressed us, though, was what happened afterwards. My husband didn’t know Banstead particularly well, so John actually drove us to the nearest station and then into Banstead Village, showing us the local amenities and helping us get a proper feel for the area. It may sound like a small thing, but when you’re considering where to make your family home, it makes an enormous difference.

What stood out throughout the entire process was John’s approach to buyers. Of course, we completely understand that an estate agent is instructed by and works for the seller. However, John and the team clearly understand something that I think sets them apart: to successfully sell a home, you also need to work with the buyer. You need to communicate, build trust and help both sides get to the same destination. That mindset really does put The Personal Agent above the rest.

Our offer was accepted on a Saturday, and from that point things moved at an incredible pace. The memorandum of sale was issued promptly and, unbelievably, we exchanged contracts just 21 days after our offer was accepted. Having spent two years looking for a home, I know just how unusual that is!

Of course, something like that requires everyone to play their part, and we were extremely fortunate to have a fantastic and proactive seller too. But John was right there in the middle of it, communicating, chasing, updating and helping to keep everything moving between all parties.

I will admit that I am an extremely proactive buyer and I like my updates – sometimes daily! I initially wondered whether John might get fed up with me, but he was an absolute dream throughout. He understood that buying a home is a huge deal and never made me feel as though I was being a nuisance for wanting to know what was happening. Instead, he worked with me and helped facilitate the whole process incredibly smoothly.

After two years of searching, we have finally found our home, and I genuinely couldn’t have asked for a better experience getting us over the line.

I would have absolutely no hesitation recommending John or the wider team to anyone selling or buying a property. Professional, proactive, personable and genuinely invested in getting the transaction completed.

They really are their namesake – The Personal Agent.

Thank you, John. You have been absolutely brilliant from that very first viewing right through to exchange.

Becky from property management has been really helpful since the day we have moved into the property, Highly recommend