Crewe currently has 12 platforms in regular use. There is a passenger entrance containing a bookshop and ticket office. Passengers access the platforms via a footbridge, stairs and lifts. The platforms have buildings dating from the 19th century containing two more bookshops, bars, buffets and waiting rooms.
Nantwich Railway Station is on the Crewe to Shrewsbury Line via Nantwich and Whitchurch.
The station is primarily served by the two-hourly Crewe to Shrewsbury stopping trains, although a few longer distance workings between Manchester Piccadilly and Cardiff Central (and beyond) also call (mainly at peak times). There is an infrequent service (five trains each way) on Sundays.