Now whilst call answering services come in all sorts of flavours, there are 4 things to look out for when you’re ready to make your choice.

They all begin with “C” so make sure your call answering service is a card-carrying “4C” business.

Here they are.

#1 Credibility

In other words, does the company have experience working for companies in a similar industry and of a similar size?

As enticing as the marketing may be on the website of the call answering service, the “sizzle” needs to be backed up with the real “steak” of proven cross-industry experience.

And when you keep in mind that the call answering service is going to be the first point of contact that your hard-won customer base will encounter...insisting on a vast and proven track-record of excellent customer service is the very least your business deserves.

#2 Competence

Are their team members experienced and professionally trained telephone receptionists or are they merely message takers? With the best telephone receptionists your clients will not realise that they aren’t speaking to your company directly. The receptionist will know your business inside out and will know the key personnel within your company, as well as possessing the ability to up-sell and cross-sell your products. Each team member should also be monitored regularly to ensure that their level of performance is measureable.

#3 Capacity

Whatever the level of service you require from a call answering service should be the level of service you get. If you want a simple, straightforward message taking service then make sure you don’t get talked into a further service you really don’t need. You may require a media response service to deal with bulk calls from potential new customers; so ensure your providers are equipped to deal with such a large quantity of calls.

#4 Customization

Or put another way: How much can the service be personalised?

A truly professional and expert call answering service should allow each and every client to choose how their own calls are answered, and how their messages are taken. Each and every business is entirely different, and your call answering service should be tailored to reflect this. It is also important for the call handlers to be aware who those really important callers are for your business, and how they should be greeted.

Here at AnswerMyPhone.biz, our specialised customer contact team have vast experience from years working in sales and customer service roles...we live and breathe the “4Cs”. But don’t just take our word for it. Instead, grab your no obligation two week free trial by ringing 02920 695999 now.