“A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.” - Jeff Bezos
“A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.” - Mahatma Gandhi
“A customer service apology is stronger with a personal touch.” - Shep Hyken
“A lot of people have fancy things to say about customer service, but it's just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity.” - Christopher McCormick
“A man without a smiling face must not open a shop.” - Chinese Proverb
“A rose on time is more valuable than a $1,000 gift that's too late.” - Jim Rohn
“A sale is not something you pursue; it's what happens to you while you are immersed in serving your customer.” - Unknown
“A satisfied customer is the best business strategy of all.” - Michael LeBoeuf
“Always do what is right. It will gratify most of the people, and astound the rest.” - Mark Twain
“A thousand words will not leave so deep an impression as one deed.” - Henrik Ibsen
“A warm smile is the universal language of kindness.” - William Arthur Ward
“All business success rests on something labelled a sale, which at least momentarily weds company and customer.” - Tom Peters
“Always do more than is required of you.” - George S. Patton
"A smile is a curve that sets things straight." - Unknown
“Always remember that everyone with whom you have a relationship has an invisible sign on their forehead that says "Make Me Feel Important." Treat them accordingly.” - Simon Cowell's Father….
For more information on how we can help your business provide excellent customer service this year, give us a call on 02920 695 999.
