Faith restored in humanity. My 94 year old grandad lives in a care home and is completely reliant on his electric wheelchair, which broke today, one of the bestofcannocks staff was passing the care home and fixed it within 10 mins. They refused to take payment given it’s so crucial to him and an easy fix. Thank you so much.
I just want to say a massive Thank you to the whole team at Disabled Aids. I called this morning at 9am as my grandad who is 94 and in a care home called quite distressed as his electric wheelchair had stopped working. I was told an engineer was that way and would pop in and see if they could fix it. My grandad called at 11.15 to say they had been and fixed it in no time at all. I called the office to see how much it would be. I was told as the driver had to pass the home from one job to another and it took less than 2 mins to fix there was no charge. I am absolutely blown away by the service. This year has been a very stressful one not only with covid but with my mom suddenly passing away in May. I had to become my grandads power of attorney and living in Liverpool it is even more stressful as I don't know the area where he lives so was unsure where to turn. I'm so happy to of been given Disabled Aids contact number as they have turned what could of been a stressful situation for both my grandad and me into a less stressful one. I can not thank them enough in this day and age to many companies are out to make a quick buck but not you so thank you so so much. I will most definitely pay your act of kindness forward. I will definitely use you again should the need arise and can't thank you enough
In July 2020, Derek & Sheila D said:
The customer service we received was second to none. A small problem with our order was quickly recognised and dealt with. Thank you.
In July 2020, Marlene E said:
Great service. Social distancing by lovely and friendly staff. Nothing too much trouble for them. Thanks so much.
In July 2019, Kieron T said:
Five star service, five star staff and five star products. Collectively a five star company.
In May 2019, Evelyn W said:
I was recommended this company, but I thought they would be the same as every other one I tried. All I was looking for was to have my mobility scooter checked. I had a very big surprise when they agreed to take a look. Their service/contact is very excellent/pleasant/very helpful/happy staff. They even collected/delivered/serviced all with a pleasant smile.
In February 2019, Barbara S said:
Disable Aids go out of their way to find the correct disable aid for their customers. I am thrilled with their after sales service, it's 100%. Staff are all very polite and helpful. Will not hesitate to recommend to friends.
I would like to put on record the first class service I have had from staff at the store, twice I have had problems with my scooter, the first time a part when on it and Chris got me a hire scooter while he tried to locate the part needed. It took him nearly 3 months to locate it,all the time keeping me in the loop about his progress. He fixed it and sent it back perfect and not a problem until yesterday and something happened and the alarm stuck on . As soon as I phoned he sent two guys out who collected it, promised that if it was going to take any length of time they would bring a replacement , but as int happens they fixed it and brought it back within 24 hours . It's a good feeling when you are treated like you matter and they really try hard to make things easier for you. And yes ther prices are really good, I've never felt like its expensive , very reasonable in fact.
Popped in on a Monday lunchtime to view a riser recliner with my dad who has been struggling to get up out of his chair. We were met by Chris who showed us around, he immediately identified our needs and explained everything in a clear and concise manner. We were never pressurised and felt totally at ease. We chose a chair that was then delivered and installed by 5pm the same afternoon.what a superb service from a local family owned company, one im sure that could never be matched by a national company or from the internet. Many thanks.
The staff are welcoming and pleasant, and have a thorough knowledge of the products available in store. I would highly recommend this company and the service extended without being 'sales orientated' and pushy.
In May 2012, Mike Y said:
Thanks for all your help and sincerity in getting me mobile again. Thanks very much, a very satisfied customer.
In March 2012, Mark G said:
First class service from Chris (sales) and Steve (engineer). My needs regarding my new chair were met with great civility. Nothing was too much trouble! Thanks lads.
In March 2012, Dorenda W said:
Having just purchased a mobility scooter from your company I would like to put on record what a pleasure it has been due to your staff who have been so very kind, patient and considerate to myself and my son, who was assisting me. Everything was quite easy and stress free.
It was very much appreciated the part that Chris played in negotiating a price with my son. Would you please pass on my thanks to him please.
It would give me great pleasure to recommend your company should anyone enquire from me about help for disabled people.
In February 2012, Vera E said:
Debbie was extremely helpful, nothing was too much trouble for her.
In December 2011, Susan M said:
The staff are very nice and helpful. Had quite a few things from you, scooter, pole, hand rails, toilet seat, shower seat, hair tray, scooter repair, coccyx cushion. Very pleased all round.
In November 2011, Mary K said:
I would like to express my thanks to two of your employees, Marc Phillips and Steve Staisfield who were so efficient and caring following problems I had recently with my mobility scooter. Steve rescued me when the batteries suddenly died on me in Stafford with no warning. He also saw my scooter was returned with new batteries a couple of days later. For the next couple of weeks, however, my scooter went back and forth from my home to the workshop as I was concerned about the display lights for the batteries going out quicker than I expected. Various tests were made and nothing untoward was found. Nevertheless I began to lose my confidence. To make matters worse I then had a puncture. Marc came out and took my scooter away yet again and brought it back as quickly as possible. When he brought it back he suggested I tried going a little further each time I went out to help me regain confidence that it wouldn't suddenly pack up on me again. A few days later he phoned to check things were OK - a call I much appreciated. However I have not been able to use my scooter for about a week - a return of a very bad back which has confined me to the house. I will follow his advice when I am able to get out again.
Thanks again to your excellent staff that I have mentioned and to all I have not named.
In November 2011, Annette C said:
A heartfelt thank you to all the staff at Disable Aids. Thanks for all the good wishes and support over these last few months all your help has been wonderful.
In November 2011, Mrs R said:
Thank you Disable Aids (Cannock) for your continuing support. From the committee and members at Cannock & District Arthritis Care.
In November 2011, Angela B said:
Thank you so much for hiring out the wheelchair to me. It made my life so much easier and I am extremely grateful for your kindness and consideration.
In November 2011, Richard P said:
I always feel I am the most important customer they have ever had.
In October 2011, Lorraine S said:
I want to thank you and your staff (Disable Aids Cannock) for the caring and wonderful way you helped myself and my husband today. You had the chair that will help my husband achieve some independence at this terrible time in our lives, delivered and installed within hours of my panic call. Our prayers for a miracle could not be granted but you provided a small one at a time of need.
Thank you so much.
In January 2011, Neil W said:
The staff at Disable Aids were very helpful to my family during a difficult time. I would recommend their services to all.
I purchased a wheelchair from here some time ago for a Grandparent and found the staff to be friendly, helpful and very understanding. I have since returned to buy other aids and two lounge chairs. The prices are not cheap, but the products are very good.