Local Reviews
In February 2017, Jaggertravel said about Red Hall Hotel
As someone who stays in a multitude of hotels, I apply two main criteria to choosing a booking - 1. read the bad reviews - they're at least as telling as the good ones; and 2. a ratio of nightly price over guest ratings.
I noted in particular the comments back from hotel management on many of their reviews, how they approached the response, and how they conveyed a sense of pride in customer service, and so it met my criteria.
The hotel itself mainly draws its revenue from corporate business during the week and weddings and events at weekends. Many reviews refer to this. Staying on a Sunday night had neither of those groups to contend with.
The hotel, while stylishly in keeping with the architecture of the area, carries the typical room footprints you normally get in chain hotels, so nothing of a character nature there, though they are in great condition, and the rain shower head had great pressure - a bonus. The bar and dining facility is small, but with a decent menu. So the accommodation met expectation, which was market average.
I arrived apparently as the restaurant was within 30 minutes of closing, so having dropped off my bags, went to the restaurant to hear it was already a couple of minutes past last food orders. While there was a small contradiction in time offered between the reception and the restaurant, the gentleman who attended me didn't allow it to be an issue, and ensured I had full choice from the menu.
Unfortunately the food served didn't meet expectations. Something went wrong - it happens, and it doesn't mean it happens as a regular thing - I was probably unfortunate. Nevertheless i sent my food back, which takes me back to the care of service aspect....
The (now different) person behind the bar receiving me immediately asked me if I wanted something else, which I declined as it was late and my appetite gone. That it was offered, and that they wanted to inform chef was a sufficient reaction. Back at my room, shortly after I got a call from reception to take it up with me again - clearly to ensure they could put things right. The following morning, on checkout, a member of management sought me out and again apologized.
So here we have a hotel, which lost one, even two marks based on the food, but immediately made them back up again through their genuine desire for customer service, which clearly has left a better impression on me.
So on balance, geographically well placed, accommodation that meets a standard, a good price, and great customer care. The hotel would have received a higher rating without the incident, and certainly a lower rating without their reaction, so well done to them for turning it around.....
I noted in particular the comments back from hotel management on many of their reviews, how they approached the response, and how they conveyed a sense of pride in customer service, and so it met my criteria.
The hotel itself mainly draws its revenue from corporate business during the week and weddings and events at weekends. Many reviews refer to this. Staying on a Sunday night had neither of those groups to contend with.
The hotel, while stylishly in keeping with the architecture of the area, carries the typical room footprints you normally get in chain hotels, so nothing of a character nature there, though they are in great condition, and the rain shower head had great pressure - a bonus. The bar and dining facility is small, but with a decent menu. So the accommodation met expectation, which was market average.
I arrived apparently as the restaurant was within 30 minutes of closing, so having dropped off my bags, went to the restaurant to hear it was already a couple of minutes past last food orders. While there was a small contradiction in time offered between the reception and the restaurant, the gentleman who attended me didn't allow it to be an issue, and ensured I had full choice from the menu.
Unfortunately the food served didn't meet expectations. Something went wrong - it happens, and it doesn't mean it happens as a regular thing - I was probably unfortunate. Nevertheless i sent my food back, which takes me back to the care of service aspect....
The (now different) person behind the bar receiving me immediately asked me if I wanted something else, which I declined as it was late and my appetite gone. That it was offered, and that they wanted to inform chef was a sufficient reaction. Back at my room, shortly after I got a call from reception to take it up with me again - clearly to ensure they could put things right. The following morning, on checkout, a member of management sought me out and again apologized.
So here we have a hotel, which lost one, even two marks based on the food, but immediately made them back up again through their genuine desire for customer service, which clearly has left a better impression on me.
So on balance, geographically well placed, accommodation that meets a standard, a good price, and great customer care. The hotel would have received a higher rating without the incident, and certainly a lower rating without their reaction, so well done to them for turning it around.....
Source: tripadvisor.co.uk
In March 2017, Bruffas said about Red Hall Hotel
Visit Ramsbottom/Bury quite frequently to see family and usually stay in a premier Inn because 'we know what to expect' with premier Inn. However thanks to travelzoo i would definitely prioritise a stay at the red hall in the future . Staff were lovely, room was small but nice and the bathroom was much nicer than a PI. Breakfast was great, parking was onsite and the hotel isnt too far from the motorway.
Source: tripadvisor.co.uk
In March 2017, LincolnKaren said about Red Hall Hotel
We recently visited Red Hall for the first time on a Friday evening stay.
Location is perfect, just of the Motorway although the only thing you hear from outside is the Sheep in the fields as the hotel sits in a lovey location.
The Room, Staff, Food, we're all excellent and the staff are a real credit to this hotel.
The only slight complaint would be the internal sound proofing of rooms as we could hear the conversations, plus everything else going on!! In the room next to ours.
We will return again and try a different room next time.
Location is perfect, just of the Motorway although the only thing you hear from outside is the Sheep in the fields as the hotel sits in a lovey location.
The Room, Staff, Food, we're all excellent and the staff are a real credit to this hotel.
The only slight complaint would be the internal sound proofing of rooms as we could hear the conversations, plus everything else going on!! In the room next to ours.
We will return again and try a different room next time.
Source: tripadvisor.co.uk
In March 2017, Sefi R said about Red Hall Hotel
The hotel is about an hour from Manchester Airport by taxi.
Very comfortable rooms, a room set tea / coffee maker, iron and ironing board, a large, comfortable bed.
Reasonable breakfast, I ordered every morning the addition of vegetables (tomato, pepper, cucumber) and omelettes.
The coffee they serve cold,
Should ask them very hot coffee then comes hot coffee
The hotel is very friendly reception staff always help with a smile
Only 2Floors In hotel
Very comfortable rooms, a room set tea / coffee maker, iron and ironing board, a large, comfortable bed.
Reasonable breakfast, I ordered every morning the addition of vegetables (tomato, pepper, cucumber) and omelettes.
The coffee they serve cold,
Should ask them very hot coffee then comes hot coffee
The hotel is very friendly reception staff always help with a smile
Only 2Floors In hotel
Source: tripadvisor.co.uk
In March 2017, Gary A said about Red Hall Hotel
We recently tied the knot at the red hall hotel and they delivered the perfect day for us service and staff was top class. The food was sublime especially sticky toffee pudding. The room were very nice too and have to mention the amazing complimentary bridal suite for me and my wife. Would absolutely recommend this hotel to anyone and will be returning for an anniversary visit.
Source: tripadvisor.co.uk
In March 2017, Bonnie S said about Red Hall Hotel
We got married here on the 10 th of February , we stayed here from the 8 th of feb until Saturday the 11 th we stayed in family rooms which where beautiful couldn't fault them . We had quite a few meals in the restaurant , breakfast was great , evening meals also great the only thing which was slightly disappointing was how slow the service was , this is by no means reflecting the waiting staff as they couldn't do enough for you and where just lovely . Think it was a case of being short staffed for a few days ? Our wedding was perfect and the wedding food amazing ! Holly and warren couldn't do enough . Now things did slightly disappoint me after the wedding . Firstly the bridal suite which we paid £130 for if my memory serves me correctly . Well it was freezing ! We had to put the shower on to keep warm in the morning when we woke up and during the evening if we needed the toilet we ran 😂Couldn't access the radiator which was behind a large wooden Panel . Then we came to pay a bill which had drinks on and food , couldn't believe it when I was charged over £50 for sandwiches and chips which where sent to my room on the day of wedding I nearly passed out ! Other than these couple of things the hotel is beautiful and we had an amazing day so thank you to all the staff that made our day special , I would like to come back sometime in the future and I will be double checking the hearing this time lol
Source: tripadvisor.co.uk
In March 2017, C0llette_A_12 said about Red Hall Hotel
Great northern hospitality combined with modern day facilities
Can recommend this hotel to accomadate most peoples taste
Rooms modern decor with brilliant facilities
Good great value food in bright airy restaurant
But combine this with the charm,professionalism and approachable management team that filters down from the top and exudes from the rest of the staff
Sincere thank you to Brian,Warren and Pepe and the rest of the team
from the Taylors from the Costa Del Sol
Can recommend this hotel to accomadate most peoples taste
Rooms modern decor with brilliant facilities
Good great value food in bright airy restaurant
But combine this with the charm,professionalism and approachable management team that filters down from the top and exudes from the rest of the staff
Sincere thank you to Brian,Warren and Pepe and the rest of the team
from the Taylors from the Costa Del Sol
Source: tripadvisor.co.uk
In March 2017, kholme2011 said about Red Hall Hotel
Friendly, clean and convenient for motorway. Food of superior quality. Car parking on site but not local to hotel entrance (if raining heavily). Easy check in / out. Quiet in room area. Would recommend and would use again. VFM.
Source: tripadvisor.co.uk
In April 2017, Gill A said about Red Hall Hotel
Great weekend when I took my elderly parents to this hotel. The rooms were very comfortable and clean and the food in the Restaurant was above expectations really excellent. Local to the motorway we stayed here to visit my son in Manchester which was ideal. Great value for money as a very nice breakfast as well
Source: tripadvisor.co.uk
In April 2017, Gillian B said about Red Hall Hotel
Myself and my partner came for a night away to celebrate his birthday. We had a fantastic time...the staff were friendly, oscars restaurant and bar is superb and our room was really nice, warm and comfortable. The only slight thing is that there could do with being a bit more milk in the rooms for tea and coffee (but we did get some more when we asked) and maybe the tv is the rooms being a bit bigger. The rooms had very good double glazed windows and the beds very comfortable...overall 9/10 for the hotel and we would recommend and definitely come again
Source: tripadvisor.co.uk