What a fantastic range of beds and I was very impressed to discover they are all made in their workshop next to the store! My mattress was delivered within a week and is sublimely comfortable. I am very happy with my new bed, thanks to the expert advice of the young lady who served me.
In March 2018, Nicki M said:
Great beds and a great service! Highly recommended!
A seemingly nice chap to greet you and fill you with anticipation, but the mattress that was delivered was nothing like the one we tested in the shop. It was rock hard. They blamed the bed frame I had. They kindly bent their rules and picked it up, replacing it with another which I found in their shop, which was the softest one they had. It was so soft you sank into it. When it was delivered (as they make all their mattresses to order), it was rock hard like the first one. Obviously we couldn't change it a second time. The mattress cost me almost a thousand UK pounds and I've struggled with it now for 5 years just because of how much I had to pay for it. Mattress toppers help a little but I still feel like I have slept on a concrete slab. We bit the bullet and bought a new mattress (a cheap one from ebay for £250) and it's way, way more comfortable, and it's not as hard as a rock. So it wasn't my bed frame that was the problem. My beef with this company is although the service is great, you don't receive the bed you sit on in their shop, (even after 5 years its like concrete), and it seems to me they are just sending the same rock hard mattress for whatever you order. I didn't want to write a bad review but I've had to put up with years of back ache because I didn't want to throw a grand in the bin and they are definitely doing something deceptive here with the beds (i.e. same insides different covers, all of them hard as a rock). They say they supply hotels, thank god I haven't stayed in a hotel that uses their mattresses.
Reply from Brighton Bed Centre: Hello Mr Christou,
We are sorry that you found the orthopaedic mattress that you picked too hard.
We are also sorry to hear that you were not entirely satisfied with the replacement mattress that you chose. This transaction was 4 years ago, and so we assumed all was ok, as this is the first we have heard of your dissatisfaction since then. Our beds are individually hand made, to strict quality standards and we have been supplying people with top class beds for over 50 years, with tens of thousands of happy and satisfied customers, who keep coming back & recommending their friends and family.
We bought a lovely bed an mattress from Stuart and the team having had to ditch our previous one which had fallen apart within a year from Benson's Beds. One thing that stood out above everything else was the no-push-no-rush approach given to choosing the right bed and even when we HAD chosen the bed Stuart said there was STILL no rush and we should take our time. He gave us the best advice and asked all the right questions to make sure we were making the right choices - for the bedstead, frame and finally the mattress. We were advised about how to keep mattresses well maintained, how best to set things up and thwe whole process from sale to sleep was EXCELLENT! - Best advice for anyone reading this is STAY LOCAL! Shop with BBC you cant go wrong. A well ran honest family business passionate about their customers!
We have bought many beds and mattress combinations over the last five years or so from here and have been very pleased with them all. However we did encounter a problem with the last mattress bought two years ago but after speaking with Stuart and realising it was faulty ,he sent us a new one within a week ( even though the warranty had run out!). Problems happen but it is how it is dealt with; very happy with this excellent customer service.
I honestly couldn't rate this company high enough. I have not only used them myself for over 25 years but have recommended them to my friends and family constantly. It's a family run business and they care about their customers and go out of their way to fit in to your needs. Deliveries turn up when they say they will, which is something that can't be said for most businesses i have dealings with. The odd time there has been a problem with an order I have been contacted and told well in advance. Prices are highly competitive and the beds meet a very high standard.
BBC has a great range of products that are competitively price but the real quality comes from the service and care you get from their excellent staff. Wouldn't hesitate to recommend them and am so happy with our new bed.
I've been buying my beds from the Brighton Bed Centre for years and always recommend them to my friends. I think it's important to support local businesses, and when they have such a good selection and friendly, helpful staff, what's not to like? I always go for their own brand which they apparently make on site. The quality is great, as is the price.
Stuart and his team were so helpful, friendly, professional and attentive. He invested a lot of his time to enable us choose the perfect mattress and bed frame for us. I actively can't wait to go to bed at night as it is so comfortable, which makes my husband happy too!!!!!
I have been buying beds from the Brighton Bed Centre for 14 years. We are a big family and we all have a Brighton Bed Centre bed! Lovely service and so helpful. They are also great when it comes to taking an old bed away and putting a new one together (something that I would be totally rubbish at). Xx
Needed a mattress urgently - spoke to a very friendly helpful salesperson on the phone and by the afternoon I had a fantastic mattress delivered .. the same day!! Have since visited the showroom for a bedstead and was not disappointed by the product, service or price. Highly recommend this business for everything related to beds and mattresses.
I recently purchased a king size bed & also a large bunk bed for my daughter from Brighton Bed Centre in Hove, East Sussex.The beds and mattresses are all quality built, comfortable & sturdy. My daughter is really pleased with her bunk bed. All the beds were really easy to assemble and the delivery was really quick with friendly drivers. The shop sales team were really good too. The overall costs were very reasonable considering the good build quality of the beds and hand made mattresses. I would definitely recommend this bed shop to anyone looking for a quality bed and mattress at an affordable price with brilliant customer services.
Stuart and his colleagues, were very kind to my mother by specially delivering a bed immediately across town as there was an emergency. They are very kind and manufacture their own line of beds. I couldn't recommend them highly enough. :)
My father bought his bed here, my uncles, aunties and brother all have their beds from here. I have my mattress hand made in the on site factory and my children will have their beds from here too! Go Brighton Bed Centre and keep up the great work.
Excellent range of products at unbeatable prices compared to some of the other national retailers i have visited during my attempts to buy a high quality mattress. Brilliant service and help based around my requirements. Fast delivery time as well , in some instances able to deliver my mattress, divan & headboard in 4 weeks less time than the large retailers. I shall recommended to friends who can benefit from this great company!