Finding a trustworthy, approachable garage with the expertise and excellent customer service is very difficult to find. I have been so pleased in finding Russell Automotive Centre to work on my car. Having used other garages/main dealers over the years I have been left disappointed in the customer service/expertise/honestly and general quality of the work. I have had some work on my car by Russell Automotive Centre and I have always been impressed and had absolute no concerns that my car is being looked after. Being a working parent and having a baby it’s difficult to take the car to Russell Automotive Centre, but Sudesh and Steve arranged for the car to be picked up and dropped off after the repair has been made, which for a parent who has children to consider is a big relief and a help. During the repair I was been kept up-to-date of any issues and progress. In addition, the expertise is second-to-none and any complex issues are explained in laymans terms for customers to understand by Sudesh Patel (Service Manager) and Steve Russell (Owner). Please do not believe the myth that ONLY a main dealer has the knowledge to repair your car, as Russell Automotive Centre have all the diagnostic software you will find in a main dealer, with years of real-world experience of VAG cars from Steve Russell and his engineers. Thanks to all at Russell Automotive Centre I have been VERY happy with the reliable, honest and excellent customer service. So if you have had any issues with other garages or main dealers pop into Russell Automotive Centre YOU WILL NOT BE DISSPOINTED! It’s easy for me to say but I WILL guarantee you that, after you have used them you will be confused why you never used them before and wonder why having your car repaired/serviced was so much of a hassle/worry before. So for all you people that are looking for a reliable and value for money garage, look no further then Russell Automotive Centre, and be prepared to NOT use ANY OTHER garage to repair/service your car EVER again. Come on! give them a try what you got to lose? other than having your cherished car get the TLC it deserves to keep you on the road! And you can smile having piece of mind your getting the best technical and customer service possible! From Michael