Local Reviews
In May 2014, L S said about Bolton Stadium Hotel
We stayed here because we wanted to go to an antiques fair nearby the next day. We were greeted warmly and shown to our room overlooking a football pitch. That was a first for us both! And we could actually watch a lower division game from our comfortable bed - another first. The room was a bit tatty and could use some TLC. There were a lot of stains and nicks left behind by past, rowdy, fans I assume. We were provided with robes but no slippers so the walk to the pool area was made in bare feet. The pool and the spa area were very nice. The fine, dining restaurant was closed because it was Sunday (!), so we settled for bar/bistro food which really wasn't very good. Industrially produced onion rings missing real onions is just one example. The same sort of nonsense served by Burger King and probably made by Macain. But we weren't expecting anything fancy - and that's what we were served. We were totally ignored (or unseen) by some sort of employee who went about her business in a comatose state wandering from one area to another without lifting her head. After a half hour of that nonsense I spoke to John who took over. Things got a lot better from that point. The bar man was also exceptionally kind and professional. I've forgotten his name but he'll remember us because he went the extra mile and got us an address of a wine merchant in Skipton, offered my wife a glass of wine while waiting for a cab, and because I tipped him nicely during our brief stay. If the corporate bosses of the Bolton Whites read these reviews then all I can say is: "Fire the blonde, and give John and the bartender a raise!"
Source: tripadvisor.co.uk
In May 2014, DonJan_Wirral said about Bolton Stadium Hotel
Our review of 20th January titled 'So what DID happen to our Penthouse Suite?' prompted our latest visit. The management responded to our review by offering, on TripAdvisor, a complimentary upgrade to a Penthouse Suite on our next booking.
So we booked two rooms for the Sunday Bank Holiday. We were given upgrades to one Penthouse Suite and one Pitch View Room plus breakfast for four. Management honoured their promise to us.
Check in was simple, speedy and friendly, our rooms were as good as expected. The Penthouse is a sitting room, bedroom and large bath and shower room accessible from either room. Two TVs and fairly quiet air conditioning made the room comfy and large windows made it bright. The Pitch View room had large windows, a seating area and a view of the pitch, which was in use so worth the view.
Breakfast was far better than our previous stay, the food was hot and the lukewarm coffee was speedily replaced upon request with many apologies. The maitre d' was very attentive and friendly.
Sadly, there was a downside. A drunk decided to have a fight at 0530 and set off the fire alarm, causing the hotel to be evacuated. The Penthouses are at the top of the building and the fire escapes are not intuitive (we met others heading our way while we were heading theirs as the overhead signs show straight on from both sides). Once outside, one member of staff tried to do a roll call by megaphone, which was not loud enough. As he was the only staff member visible due to his hi vis jacket, we had no way of knowing how many other members of staff were present, which was disappointing and not confidence building for guests!
Once we were allowed back in, we realised that the lifts had been turned off and the visible stairs finished at floor three. We had to find our way to the fire stairs to get to floor six. There is no signage to our floor from lower floors thatvwe could see.
Despite the fact that the evacuation and re entry process could do with reviewing, we enjoyed our stay very much and will happily return, to a lower floor!
So we booked two rooms for the Sunday Bank Holiday. We were given upgrades to one Penthouse Suite and one Pitch View Room plus breakfast for four. Management honoured their promise to us.
Check in was simple, speedy and friendly, our rooms were as good as expected. The Penthouse is a sitting room, bedroom and large bath and shower room accessible from either room. Two TVs and fairly quiet air conditioning made the room comfy and large windows made it bright. The Pitch View room had large windows, a seating area and a view of the pitch, which was in use so worth the view.
Breakfast was far better than our previous stay, the food was hot and the lukewarm coffee was speedily replaced upon request with many apologies. The maitre d' was very attentive and friendly.
Sadly, there was a downside. A drunk decided to have a fight at 0530 and set off the fire alarm, causing the hotel to be evacuated. The Penthouses are at the top of the building and the fire escapes are not intuitive (we met others heading our way while we were heading theirs as the overhead signs show straight on from both sides). Once outside, one member of staff tried to do a roll call by megaphone, which was not loud enough. As he was the only staff member visible due to his hi vis jacket, we had no way of knowing how many other members of staff were present, which was disappointing and not confidence building for guests!
Once we were allowed back in, we realised that the lifts had been turned off and the visible stairs finished at floor three. We had to find our way to the fire stairs to get to floor six. There is no signage to our floor from lower floors thatvwe could see.
Despite the fact that the evacuation and re entry process could do with reviewing, we enjoyed our stay very much and will happily return, to a lower floor!
Source: tripadvisor.co.uk
In May 2014, amanatcha said about Bolton Stadium Hotel
The overall experience of my stay was not what I expected. I stayed there through business who are only over the road so this was really convenient for an early morning visit and driving up from Doncaster the night before. The food and the whole dining was nothing like I have had before left me speechless. And the bed was so comfortable got a good night sleep will definitely stay there again and will recommend this to my family and friends.
Source: tripadvisor.co.uk
In May 2014, Wilson C said about Bolton Stadium Hotel
I travelled from Northern Ireland to stay in this hotel for the duration of the Bolton Youth Cup . Most of the staff were friendly and competent and the service was generally good . The room was clean and ample for my needs , although the door entry system to the room broke and I had to be moved to a different room. This could have happened anywhere however , so I didnt mind . I found the breakfast was ok for the price but I do like my sausages cooked however . I did find my overall stay enjoyable and would stay here again . The only real downside is that the hotel is pretty isolated and I found between the matches , there was precious little to do ,.
Source: tripadvisor.co.uk
In May 2014, RDAW said about Bolton Stadium Hotel
Booked Whites as it looked nice on internet and the reviews on Tripadvisor were reasonable. Booked through laterooms.com and so only paid half the normal price for bed and breakfast. Easy to park. Went to reception and was allocated a disabled friendly room in the middle of the hotel with no window except an internal one overlooking the stairs - guests could see in. Upon going back to reception the young man said I expect you were given room 332 not sounding at all surprised ! He kindly changed the room and so I was moved to a well appointed but small and dull room. There were all the facilities you would expect in the room, the bed was comfortable and the shower powerful and hot. The swimming pool was smaller than expected and not so warm but I enjoyed the pool, jacuzzi, steam room and sauna. The desk in the leisure complex is defunct and the complex is monitored by the reception staff. The seats in the lounges are plentiful and it was good being able to catch up on the sports news on the TV screens on the lounge walls late on. Breakfast was of good quality but the dining room was at the back of the hotel with its no windows and the staff were not particularly friendly. Some staff were more interested in getting their own breakfast! Would stay here again as an excellent location and it suited my needs but would not be willing to pay full price.
Source: tripadvisor.co.uk
In May 2014, aud347 said about Bolton Stadium Hotel
Stayed here when we were attending a nearby wedding. Excellent room and quick and friendly check in. Breakfast adequate, typical hotel fare. Whilst we didn't spend much time in the hotel, we would use it against if necessary. The big surprise, when we opened the patio window curtains , was the view over the Football pitch. Very impressive!!
Source: tripadvisor.co.uk
In June 2014, Bobbsee said about Bolton Stadium Hotel
I have stayed here a few times, and always feel impressed by the level of service and friendliness of the staff. Rooms are very comfy and clean, and facilities at the hotel are first class. Ample parking also. Highly recommended.
Source: tripadvisor.co.uk
In June 2014, Nick271174 said about Bolton Stadium Hotel
This hotel was booked for my parents to visit their new grand daughter, whilst booking a suite for the weekend we where told sorry but the other reservation agent had booked the last one...no worries as the double deluxe rooms where just as good!
On arrival all went ok, receptionist needed to call the duty manager over to confirm what room was booked, which was a little worrying.
Sadly disappointed to discover that the double deluxe room was really a larger standard room, with a 1980's TV, nothing in the way of modern deluxe facilities like many other hotels (audio, espresso coffee, power shower etc, etc).
To close I would say this hotel is very dated and needs more TLC to bring to the standards of many hotels, and we are left disappointed that our attempt to ensure my parents had a deluxe room was nothing more than a larger room akin to Premier Inn.
On arrival all went ok, receptionist needed to call the duty manager over to confirm what room was booked, which was a little worrying.
Sadly disappointed to discover that the double deluxe room was really a larger standard room, with a 1980's TV, nothing in the way of modern deluxe facilities like many other hotels (audio, espresso coffee, power shower etc, etc).
To close I would say this hotel is very dated and needs more TLC to bring to the standards of many hotels, and we are left disappointed that our attempt to ensure my parents had a deluxe room was nothing more than a larger room akin to Premier Inn.
Source: tripadvisor.co.uk
In June 2014, PEM67 said about Bolton Stadium Hotel
I didn't make the connection from the photograph that the "Whites" Hotel in Bolton is actually within the Reebok Stadium of Bolton Wanderers. It is a modern 4 star hotel, with all the facilities a traveller could want for a day or two, although not sure I'd want to stay longer. Parking is good during the week but obviously becomes problematic on match days. Internet was robust and tea and coffee in room. Public areas very nice and staff very helpful. The view from my room was over the pitch which was a unusual but not unwelcome. The only downside of this hotel was the room itself, and especially the bathroom, as it was more like a no-frills Travelodge or Premier Inn. I had an executive room, so I cannot imagine what the standard room was like. It was small and furnature was it felt just like a budget hotel. My Rating - Room : Average / Pool - Didn't use facilites / Location - Away from the city centre, isolated without a car / Room Rate - Good / Breakfast - Excellent, but charged extra at £10.50 a day. I would stay here again, as colleages tell me than in Bolton this is as good as it gets!
Source: tripadvisor.co.uk
In June 2014, Neil018 said about Bolton Stadium Hotel
The location in the soccer ground gives it a buzz - some rooms can see the ground. Rooms new and clean, limited storage, poor lighting for my wife's make up (why do so many hotel chains always get this wrong?), an electric heater provided in May as well as main heating system, a few noisy guests. Food below average. The whole team including bar and restaurant staff superb. Great location next to huge shopping and food area, motorway and also train station almost on the doorstep. Plenty of car parking.
Some rooms have a few stairs for access only - we had very heavy luggage and had to struggle.
Some rooms have a few stairs for access only - we had very heavy luggage and had to struggle.
Source: tripadvisor.co.uk