Local Reviews
In October 2017, JonComer said about Mercure Bolton Georgian House Hotel
Bar service was slow due to only having one staff member working it, but she was friendly and apologetic about the wait. Seems to have an infestation problem with flies in the bar/restaurant. It was so bad on the first night, I decided to eat elsewhere on the second night. Bar prices are extreme. The water pressure is very bad on the top floor - to the point that it's almost impossible to get a shower, due to the temperature changing rapidly.
Source: tripadvisor.co.uk
In October 2017, myxmagic said about Mercure Bolton Georgian House Hotel
Got here in October during the week. Greeted with a smile at the reception desk and the restaurant staff were great and the food was excellent.
Room I stayed in was clean and tidy but a bit old and could be updated.
Reception was friendly regardless of time :-)
Room I stayed in was clean and tidy but a bit old and could be updated.
Reception was friendly regardless of time :-)
Source: tripadvisor.co.uk
In October 2017, gf Lis said about Mercure Bolton Georgian House Hotel
We booked this as a chance of a few nights away with spa and pool for a relaxing break away. I'd been happy with the reviews and then got worried as more reviews came in. We did have very poor shower power and our room was at the front of the building so road noise was an issue, but we needed the window open as the room was so hot, even with the radiator turned off. Not sure if that was because of the memory foam mattress or the plastic backed mattress protector! we had a lovely 3 nights, spent a lovely few hours in the spa area, which was in the most part clean and well kept. We did come across the fly issue in this part of the hotel and did find the fly strips rather disgusting.
Buffet breakfast was ok, and food was replaced when it ran out. All the staff we encountered were lovely friendly helpful.
Buffet breakfast was ok, and food was replaced when it ran out. All the staff we encountered were lovely friendly helpful.
Source: tripadvisor.co.uk
In October 2017, Bob889 said about Mercure Bolton Georgian House Hotel
Family celebration at nearby restaurant
Comfortable stay as expected - value for money paid. plus availability of pool to relax all made an enjoyable weekend break with family. Rooms good functional and clean.
Comfortable stay as expected - value for money paid. plus availability of pool to relax all made an enjoyable weekend break with family. Rooms good functional and clean.
Source: tripadvisor.co.uk
In October 2017, Kadria T said about Mercure Bolton Georgian House Hotel
Needed a quiet peaceful space to recover from illness. The hotel was perfect for that all the amenities especially the pool and spa in a peaceful location. The staff where wonderful, friendly and helpful. Accommodation was great a spacious room with everything I needed. I would recommend the hotel great value for money
Source: tripadvisor.co.uk
In October 2017, NeilRBBath said about Mercure Bolton Georgian House Hotel
I booked s stay here recently as it is part of the Accor group and reasonably close to Manchester where I was working. The image used to advertise the hotel of a Georgain manor house frontage is quite misleading. That is quite literally just the facade. Behind that is an eclectic collection of buildings that have been tacked on to create a hotel that feels haphazardly put together. The rooms are a little tired, especially the bathrooms, and I never did manage to work out how to switch the bedside lights on and off. A meal in the large and soulless bar area was poor and piped local radio in the bar merely sapped what little atmosphere the place might have had completely. In addition I found that the drive into Manchester from here in the morning is commuter hell and took way too long. All in all a dispiriting experience that I shan't be repeating.
Source: tripadvisor.co.uk
In November 2017, Phil FD said about Mercure Bolton Georgian House Hotel
Had a lovely stay here and wedding reception for family members. All well organised and food excellent. Staff couldn't do enough and service was first class. Breakfast was fabulous too and wheelchair accessible all over the site. Huge car park at rear so no shortage of parking at all. Were also entertaining Guide Dogs who were doing working/ training in a public area and I was impressed how the staff supported them.
Just a couple of points for the hotel to learn from - 1) make sure clients are properly charged for drinks (I noticed after that we had had drinks that were not paid for on billed to us (sorry)) and 2) there were a lot of new starters working that night and it was unfair to put them under that kind of pressure with such a huge entourage/ event - poor things were inexperienced with issues and overwhelmed when asked something. For their sake, I'd avoid doing that in future.
Just a couple of points for the hotel to learn from - 1) make sure clients are properly charged for drinks (I noticed after that we had had drinks that were not paid for on billed to us (sorry)) and 2) there were a lot of new starters working that night and it was unfair to put them under that kind of pressure with such a huge entourage/ event - poor things were inexperienced with issues and overwhelmed when asked something. For their sake, I'd avoid doing that in future.
Source: tripadvisor.co.uk
In November 2017, Tonyod123 said about Mercure Bolton Georgian House Hotel
Hotel facilities, layout and decor etc. are OK for the price bracket. Staff are friendly and helpful. However, a few things let it down. On arrival in our room, we found three dead flies on a dirty windowsill. This was dealt with promptly, however this is basic housekeeping and cleanliness, and is inexcusable. The service in the restaurant is soooooo slow. Even with just four guests in it. In the morning, our shower would only run cold. Someone attended promptly again, but being unable to fix it, offered us bathrobes so we could use the shower in a room up the corridor. We’re tolerant people, so we can cope with a few dead flies and showering in another room. It’s not the end of the world. However, upon checkout, we were surprised that nothing had been deducted from the bill as a goodwill gesture. After all, they had fallen short in a couple of very basic areas, and I hope they would agree that it’s just not good enough. We could have asked for a discount, but as I’m sure hotel senior management and executives will agree, we shouldn’t have to. The fact is that these two items were overlooked, and it appears to have been assumed that the solutions offered were fully acceptable rather than just adequate. For a hotel chain of this standard, I expect better.
Source: tripadvisor.co.uk
In November 2017, littleblackcat2015 said about Mercure Bolton Georgian House Hotel
We regularly use this hotel and the staff are great. However out last stay was a little odd.
There were 2 dogs in the room next to us. Most days we couldn't hear them unless we were in the corridor. On our last day they were positively howling. We had to report them to reception. We know there was a man staying in the room with the dogs but their howling was concerning. It was either speak to reception or call the RSPCA.
Our first night using the pool was also odd. A young local child was using the swimming pool to sail his remote controlled boat. He complained to me that my children splashing would damage his boat. I politely laughed and pointed out that it was a swimming pool and perhaps he should move to the other side of the pool. He put the boat to one side and joined my children in the pool. There was no adult with this child. He was approx 8/9 years of age. I wasn't too happy as it is an unlifeguarded pool. Later an older man entered the pool and spoke with the child about the boat the boy explained what I had said. I then had the most filthiest of looks.
Surely children, local or guests, should not be unsupervised in a pool. Nor should we be made to feel responsible for them.
There was also a real problem with the key cards. Everyday we had to go to reception to get them to work. Other rooms were experiencing the same problem.
The staff were excellent as always. Especially the breakfast staff. Thanks must also go to the kitchen for a perfect breakfast.
There were 2 dogs in the room next to us. Most days we couldn't hear them unless we were in the corridor. On our last day they were positively howling. We had to report them to reception. We know there was a man staying in the room with the dogs but their howling was concerning. It was either speak to reception or call the RSPCA.
Our first night using the pool was also odd. A young local child was using the swimming pool to sail his remote controlled boat. He complained to me that my children splashing would damage his boat. I politely laughed and pointed out that it was a swimming pool and perhaps he should move to the other side of the pool. He put the boat to one side and joined my children in the pool. There was no adult with this child. He was approx 8/9 years of age. I wasn't too happy as it is an unlifeguarded pool. Later an older man entered the pool and spoke with the child about the boat the boy explained what I had said. I then had the most filthiest of looks.
Surely children, local or guests, should not be unsupervised in a pool. Nor should we be made to feel responsible for them.
There was also a real problem with the key cards. Everyday we had to go to reception to get them to work. Other rooms were experiencing the same problem.
The staff were excellent as always. Especially the breakfast staff. Thanks must also go to the kitchen for a perfect breakfast.
Source: tripadvisor.co.uk
In November 2017, andy P said about Mercure Bolton Georgian House Hotel
we went on a mystery bus weekend trip. we ended up staying the night here. we had not heard of this hotel group before and were duly impressed with all the hotel had to offer. it was spacious clean warm and had very welcoming staff. the food was excellent with a choice of meal. starters and puddings were served at the table and the rest self service. a great place to stay and if you wish a short walk, turn left and you will find a great pub that sells great alcohol free beer if wanted.lynn and tony parish
Source: tripadvisor.co.uk