Local Reviews
In March 2025, Liam Mckechnie said about The Last Drop Village Hotel & Spa
The rooms are average, I have tried there normal room and executive suite and there’s not much difference between them, and if I was paying for the room I would be dissapointed (company paid). Find dust to be a problem in the cupboards especially. In the executive suite u are supplied with bottled water but some days they wouldn’t be bothered to restock this which I found annoying. The gym and spa facilities were average and always busy as it’s open to the general public.
The customer service is very quite poor by a lot of the staff members, there is a select few that make up for it which is why I didn’t rate the service a 1 or 2 star but instead 3. A lot of the staff members appear to not have much training nor experience especially in dealing with customers. Had one day that 2 staff members, maids I believe, just walked straight into my room not realising I was in, but no knock or anything, and worse no apology.
Then another problem I encountered on my 2 week stay was, after a hard days work ready to relax, I found that my key card no longer works to get into my room. My room was a fair distance from reception and as it was not my fault decided to phone them on my personal phone, told them what the situation was, for there response to be “I’ll see if I can send someone up” . After waiting 10/15 minutes still no sign of anyone. Phoned them back for them to tell me someone was coming. The guy gave me a new key which worked. But I dealt with 3 different members of staff, and not 1 apologised for this inconvenience I experienced due to there fault.
The food I cannot fault much and I was quite impressed by. They could improve by adding more options to the bar food, as really there’s only burgers or pizzas which the pizzas weren’t great, loads of cheese and flour still remaining on the base. Burgers were excellent.
Overall if they improved there customer service and some other little things, personally I would spend my own money on staying again, if there was a reason to be in Bolton again. But I believe 3 stars is fair.
The customer service is very quite poor by a lot of the staff members, there is a select few that make up for it which is why I didn’t rate the service a 1 or 2 star but instead 3. A lot of the staff members appear to not have much training nor experience especially in dealing with customers. Had one day that 2 staff members, maids I believe, just walked straight into my room not realising I was in, but no knock or anything, and worse no apology.
Then another problem I encountered on my 2 week stay was, after a hard days work ready to relax, I found that my key card no longer works to get into my room. My room was a fair distance from reception and as it was not my fault decided to phone them on my personal phone, told them what the situation was, for there response to be “I’ll see if I can send someone up” . After waiting 10/15 minutes still no sign of anyone. Phoned them back for them to tell me someone was coming. The guy gave me a new key which worked. But I dealt with 3 different members of staff, and not 1 apologised for this inconvenience I experienced due to there fault.
The food I cannot fault much and I was quite impressed by. They could improve by adding more options to the bar food, as really there’s only burgers or pizzas which the pizzas weren’t great, loads of cheese and flour still remaining on the base. Burgers were excellent.
Overall if they improved there customer service and some other little things, personally I would spend my own money on staying again, if there was a reason to be in Bolton again. But I believe 3 stars is fair.
Source: google.com
In March 2025, Holly Taylor-Smith said about The Last Drop Village Hotel & Spa
Unfortunately the place has gone seriously downhill since my last visit.
The spa was overcrowded and not relaxing.
Each room in the spa was cold and the only way to warm up was by going into the overcrowded infinity pool.
The room itself was nice but was dated. I did not get a good sleep due to the hardness of the bed but this is personal preference.
However another reason for my lack of sleep was people shouting in the corridor.
We ate in the restaurant for our evening meal which was lovely. Staff were helpful of our dietary requirements and everything was labelled well.
Overall it was an ok stay but very overpriced for what the product actually is.
The spa was overcrowded and not relaxing.
Each room in the spa was cold and the only way to warm up was by going into the overcrowded infinity pool.
The room itself was nice but was dated. I did not get a good sleep due to the hardness of the bed but this is personal preference.
However another reason for my lack of sleep was people shouting in the corridor.
We ate in the restaurant for our evening meal which was lovely. Staff were helpful of our dietary requirements and everything was labelled well.
Overall it was an ok stay but very overpriced for what the product actually is.
Source: google.com
In March 2025, Selina Booth said about The Last Drop Village Hotel & Spa
Stayed here last night, used a buy a gift voucher. When booking online it only let you book if you paid the extra £24 for breakfast so bear this in mind when booking with vouchers.
Check in was quick. We were in the courtyard rooms. Clean and spacious but do need updating, especially the bathroom, mould around the shower screen and cracked woodwork. Bed was huge but a bit hard for my liking but comfy enough. Room was fine for a night or two, everything you need.
The thermal spa and pool was really lovely, tho you do have to book a slot and I'd advise doing this prior to arriving. Was a lovely addition to the stay.
Breakfast was good, service was prompt. Choice of continental options but can also order a hot option. Very tasty and served quickly.
Overall, a nice stay.
Check in was quick. We were in the courtyard rooms. Clean and spacious but do need updating, especially the bathroom, mould around the shower screen and cracked woodwork. Bed was huge but a bit hard for my liking but comfy enough. Room was fine for a night or two, everything you need.
The thermal spa and pool was really lovely, tho you do have to book a slot and I'd advise doing this prior to arriving. Was a lovely addition to the stay.
Breakfast was good, service was prompt. Choice of continental options but can also order a hot option. Very tasty and served quickly.
Overall, a nice stay.
Source: google.com
In March 2025, Chris Crowe said about The Last Drop Village Hotel & Spa
Great stay, lovely place
Source: google.com
In March 2025, Paul andrews said about The Last Drop Village Hotel & Spa
Enjoyed a lovely weekend
Source: google.com
In March 2025, Ibrahim qamar said about The Last Drop Village Hotel & Spa
Omd to nice
Source: google.com
In March 2025, Adrian Whittingham said about The Last Drop Village Hotel & Spa
Food average bar service is good but slow and chaotic. Room large and airey. The place in general has a good feel to it.
Source: google.com
In March 2025, Mellissa Odonnell said about The Last Drop Village Hotel & Spa
The room was very comfortable and clean but I was overcharged for breakfast in the court yard restaurant. I had one adults breakfast with 2 Redbulls and some Nutella toast and bowl of cornflakes and I was charged £55! An absolute joke and I didn’t realise until I left the hotel that they over charged me by an extra £10. Rang to complain and was told someone will contact me back but no one has! Aside from the ridiculous price it was an otherwise pleasant stay.
Source: google.com
In March 2025, Nad88 said about The Last Drop Village Hotel & Spa
It’s not bad for the price, I’d bring ur own pillows if staying as there’s are like flat pancakes and the beds are so hard u wake up feeling worse 🫤 really unpleasant sleep when it should be a relaxing sleep.
Source: google.com
In March 2025, Amy said about The Last Drop Village Hotel & Spa
We had a lovely one night stay that I had bought from Wowcher. The room was nice, very standard and clean! There’s a little pub we had dinner at in the village that was really good, had a selection of pies that were all fantastic!
The spa is nice, I wouldn’t really say it’s a spa though, it’s a heated pool with a sauna and a separate normal pool. It did just feel like a gymnasium style pool though, but as I said, still nice and worth the trip!
The spa is nice, I wouldn’t really say it’s a spa though, it’s a heated pool with a sauna and a separate normal pool. It did just feel like a gymnasium style pool though, but as I said, still nice and worth the trip!
Source: google.com