Local Reviews
In November 2012, CISSP_on_tour said about Mercure Bolton Georgian House Hotel
A 2 night stay in one of their "premium rooms" on business. (highly recommended as this includes breakfast, Internet and movies).
After a 7 hour drive from south Wales, thanks to the traffic on the M6, it was good to be back at this hotel. The staff were friendly and welcomed me back, even though it's quite some time since I've stayed here.
I was initially allocated room 435, which is a double size room on the top floor. This looks out onto the front of the hotel and due to the slope on the upper walls it is quite difficult to block out the lights that illuminate the front of the hotel, and there is background traffic noise from the A6. This is not a problem for me, and I would have been happy with the room, but try as we did several times, we could not get the wired Internet service (included in the premium room charges) to work.
I was moved to room 665 at the back of the hotel, which was slightly smaller and on the "bend" of the block, so more interesting than a basic square room. It also had a modern wooden frame four poster bed, slightly smaller than the one in my original room but more than sufficient for my needs.
Whilst the Internet worked fine in room 665, this is wired from the back of the TV which is well away from the work desk and power sockets in this particular room. I always carry a 10m Cat5 Ethernet extension cable when travelling on business, so this was not a problem for me - I don't know if the hotel has one available, as working on a PC with the Internet could be a problem if you did not have one to hand?
I arrived after dark, but in the morning the view from my room out across the hills to the east were amazing (for someone who now lives in Suffolk!) This was the first time I'd had an easterly facing view at this hotel, and can recommend you ask for this if it is available.
The bed was comfortable and I got a good nights’ rest. Breakfast on the first day (at around 08:00) was a self service buffet, with plenty of options both hot and cold - plus special order items from the menu on request.
On the second day I was slightly later at around 08:45 and thought that breakfast may have finished early, as there was no food out on the buffet when I arrived. One of the service staff came out and told me that it was now an order service, so I placed my order and this arrived after around a 5 to 10 minute wait. Whilst I was waiting other people came in (at around 09:00), and were going to walk out until I told them to speak with the serving staff - when they were seated and their orders taken. It may be wise to put up a sign informing guests of this, to prevent people walking out and/or complaining?
Check out was efficient on my last day, and the staff looked after me well during my stay - quickly sorting out the Internet issues etc.
My thanks to all at the hotel for a very pleasant stay.
After a 7 hour drive from south Wales, thanks to the traffic on the M6, it was good to be back at this hotel. The staff were friendly and welcomed me back, even though it's quite some time since I've stayed here.
I was initially allocated room 435, which is a double size room on the top floor. This looks out onto the front of the hotel and due to the slope on the upper walls it is quite difficult to block out the lights that illuminate the front of the hotel, and there is background traffic noise from the A6. This is not a problem for me, and I would have been happy with the room, but try as we did several times, we could not get the wired Internet service (included in the premium room charges) to work.
I was moved to room 665 at the back of the hotel, which was slightly smaller and on the "bend" of the block, so more interesting than a basic square room. It also had a modern wooden frame four poster bed, slightly smaller than the one in my original room but more than sufficient for my needs.
Whilst the Internet worked fine in room 665, this is wired from the back of the TV which is well away from the work desk and power sockets in this particular room. I always carry a 10m Cat5 Ethernet extension cable when travelling on business, so this was not a problem for me - I don't know if the hotel has one available, as working on a PC with the Internet could be a problem if you did not have one to hand?
I arrived after dark, but in the morning the view from my room out across the hills to the east were amazing (for someone who now lives in Suffolk!) This was the first time I'd had an easterly facing view at this hotel, and can recommend you ask for this if it is available.
The bed was comfortable and I got a good nights’ rest. Breakfast on the first day (at around 08:00) was a self service buffet, with plenty of options both hot and cold - plus special order items from the menu on request.
On the second day I was slightly later at around 08:45 and thought that breakfast may have finished early, as there was no food out on the buffet when I arrived. One of the service staff came out and told me that it was now an order service, so I placed my order and this arrived after around a 5 to 10 minute wait. Whilst I was waiting other people came in (at around 09:00), and were going to walk out until I told them to speak with the serving staff - when they were seated and their orders taken. It may be wise to put up a sign informing guests of this, to prevent people walking out and/or complaining?
Check out was efficient on my last day, and the staff looked after me well during my stay - quickly sorting out the Internet issues etc.
My thanks to all at the hotel for a very pleasant stay.
Source: tripadvisor.co.uk
In November 2012, CATHERINE O said about Mercure Bolton Georgian House Hotel
This is the 3rd time I have stayed at the Mercure Bolton georgian House Hotel, and it has not let me down.
I have stayed a total of 12 nights in a variety of rooms, all of which have been clean, the service with the exception of 1 breakfast has been first class, the leisure facilities are very good, and the staff are very friendly and professional.
I would not hesitate iN recommending this hotel.
I have stayed a total of 12 nights in a variety of rooms, all of which have been clean, the service with the exception of 1 breakfast has been first class, the leisure facilities are very good, and the staff are very friendly and professional.
I would not hesitate iN recommending this hotel.
Source: tripadvisor.co.uk
In December 2012, Les T said about Mercure Bolton Georgian House Hotel
I stayed at this hotel for two nights on business, 27 to 29 November 2012. I needed to work in the hotel and asked prior to booking whether there was wireless Internet access to be told there was. It was only available in the lobby and was very poor and very slow, so much so that it was useless. As for using an Ethernet cable in my bedroom, I was unable to get past security, probably was more to do with my computer than the hotel, nevertheless I could not work properly. In fairness one of the managerial staff did try to help in that regard to no avail.
As for the room it was tired and even though I had the executive package it was a little on the basic side. As for breakfasts, the first morning was a complete shambles, no food coming from the kitchen, no bread for the self toasting machine, tables not cleared etc. it was so bad that many people I saw were hanging round for several minutes waiting to get something and then not getting what they enough. As for me I took what I could get rather than what I would have liked, eg. Scrambled egg or poached egg - not a chance that day.
I had lunch in my room whilst I worked and the panini that I ordered was nice, the salad ordered as a side was not what was described.
The second day was better but there were no serving spoons out for the fresh fruit etc. minor stuff maybe, but irritating. In all, the quality of the food presented when it eventually came was good, it was the service that was poor.
The hotel is in quite a good location being close to the M61. The manager I spoke to was friendly and concerned, but obviously he was unable to make a significant difference to me during my stay.
As for the room it was tired and even though I had the executive package it was a little on the basic side. As for breakfasts, the first morning was a complete shambles, no food coming from the kitchen, no bread for the self toasting machine, tables not cleared etc. it was so bad that many people I saw were hanging round for several minutes waiting to get something and then not getting what they enough. As for me I took what I could get rather than what I would have liked, eg. Scrambled egg or poached egg - not a chance that day.
I had lunch in my room whilst I worked and the panini that I ordered was nice, the salad ordered as a side was not what was described.
The second day was better but there were no serving spoons out for the fresh fruit etc. minor stuff maybe, but irritating. In all, the quality of the food presented when it eventually came was good, it was the service that was poor.
The hotel is in quite a good location being close to the M61. The manager I spoke to was friendly and concerned, but obviously he was unable to make a significant difference to me during my stay.
Source: tripadvisor.co.uk
In December 2012, naomi e said about Mercure Bolton Georgian House Hotel
Although the reason I've just spent a week in the Mecure Bolton Georgian House Hotel is not ideal - my boiler packed in at home and I nearly got poisened by carbon monoxide!
My stay was the most pleasurable I have had in any hotel in the world the staff were amazing and the room was very spacious.
My children enjoyed the use of the fantastic swimming pool and the chips they serve in their restaurant are the best I've ever tasted!
At £54.00 per night it was also great value for money...
My stay was the most pleasurable I have had in any hotel in the world the staff were amazing and the room was very spacious.
My children enjoyed the use of the fantastic swimming pool and the chips they serve in their restaurant are the best I've ever tasted!
At £54.00 per night it was also great value for money...
Source: tripadvisor.co.uk
In December 2012, JJSW_UK said about Mercure Bolton Georgian House Hotel
Outside Bolton but very Close to the Reebok Stadium and in a quiet location (Blackrod), the hotel is impressive from the roadside and equally as impressive on the inside.
The bar area is a-la mode, open but warm. Service is good; staff are friendly and efficient.
The rooms are well appointed - mine had beds for 4 and a cavernous bathroom. A big plus was the in-room entertainment ... they have radio, and best of all Radio's 3 and 4. Having stayed in many hotels that don't have any or good radio reception this was a boon!
Can't comment on food - I ate out of the hotel and left before breakfast. However, when I left the night portering staff provided me with fruit and yoghurts. Brilliant!
The bar area is a-la mode, open but warm. Service is good; staff are friendly and efficient.
The rooms are well appointed - mine had beds for 4 and a cavernous bathroom. A big plus was the in-room entertainment ... they have radio, and best of all Radio's 3 and 4. Having stayed in many hotels that don't have any or good radio reception this was a boon!
Can't comment on food - I ate out of the hotel and left before breakfast. However, when I left the night portering staff provided me with fruit and yoghurts. Brilliant!
Source: tripadvisor.co.uk
In December 2012, burke64 said about Mercure Bolton Georgian House Hotel
Just returned from 5 days at this hotel (Mercure Bolton), the hotel was immaculate throughout, the rooms excellent and the food choices were superb.
The staff, beginning with Paul the Manager, were attentive and helpful and most importantly cheerful in all aspects of their duties, other special mentions to Joanne, Angela and Carl.
The only hiccup was a let down on the entertainment front, the artist booked for Xmas Eve failed to appear, and the wonderful entertainer on Boxing day finished at 2200, just when we were warming up !!
I would have no hesitation in returning again, and certainly for another Christmas Break, the whole deal organised through Glenton Palmer Coach trips was first class. Great !!!
The staff, beginning with Paul the Manager, were attentive and helpful and most importantly cheerful in all aspects of their duties, other special mentions to Joanne, Angela and Carl.
The only hiccup was a let down on the entertainment front, the artist booked for Xmas Eve failed to appear, and the wonderful entertainer on Boxing day finished at 2200, just when we were warming up !!
I would have no hesitation in returning again, and certainly for another Christmas Break, the whole deal organised through Glenton Palmer Coach trips was first class. Great !!!
Source: tripadvisor.co.uk
In December 2012, Eleanor B said about Mercure Bolton Georgian House Hotel
We enjoyed our stay at this hotel. the hotel was clean, comfortable and warm.The staff in general were very good, polite, friendly and efficient
The food was adequate, though nothing special.
However, the service in the restaurant was very slow,more down to management, I would think.
Generally, it would seem that the management needs to be reviewed in most departments,the restaurant, bar and entertainment especially.
Having said all this, we would stay at the hotel again if we were in the area.
We would prefer to call this review- Constructive Criticism - rather than Complaint.
The food was adequate, though nothing special.
However, the service in the restaurant was very slow,more down to management, I would think.
Generally, it would seem that the management needs to be reviewed in most departments,the restaurant, bar and entertainment especially.
Having said all this, we would stay at the hotel again if we were in the area.
We would prefer to call this review- Constructive Criticism - rather than Complaint.
Source: tripadvisor.co.uk
In January 2013, Liza Collins said about Mercure Bolton Georgian House Hotel
We booked the Georgian House or a short break before New Year. The hotel is immaculate and cosy, our bedroom was situated in the new annexe at the back on the ground floor and consisted of a very very large double and to singles, the bathroom was also large and the complimentary toiletries topped it off. On arrival Melissa the receptionist booked us in, very polite and courteous and a credit to he hotel likewise the housekeeping lady, the breakfast Staff and leisure centre.
After checking in we dropped our bags and ventured to the very airy sports bar where we had. Spot of lunch, the sandwiches were yummy and reasonably priced. We then ventured to pool area, there is a jacuzzi which was unfortunately out of order but the steam room and sauna more Than made up for it. The changing rooms are large and there are showers for your after swim. We didn't use the gym but looked just as inviting. After a good nights sleep we ventured or breakfast, there were there usual cereals, juices, a fruit station and cooked breakfast, eggs benedict, porridge, kippers and other choices to order. The hotel also provided tea, coffee and my favourite marmite.
Overall we had a Lovely time and the staff are a credit to the Mercure brand. Keep up the good work,
After checking in we dropped our bags and ventured to the very airy sports bar where we had. Spot of lunch, the sandwiches were yummy and reasonably priced. We then ventured to pool area, there is a jacuzzi which was unfortunately out of order but the steam room and sauna more Than made up for it. The changing rooms are large and there are showers for your after swim. We didn't use the gym but looked just as inviting. After a good nights sleep we ventured or breakfast, there were there usual cereals, juices, a fruit station and cooked breakfast, eggs benedict, porridge, kippers and other choices to order. The hotel also provided tea, coffee and my favourite marmite.
Overall we had a Lovely time and the staff are a credit to the Mercure brand. Keep up the good work,
Source: tripadvisor.co.uk
In January 2013, cynthia60 said about Mercure Bolton Georgian House Hotel
This was our 3rd new years eve at this hotel,this year there was 6 of us,over the years we have tryed different venues but this hotel fits the bill in every way ,staff were good, rooms are ideal food was excellant again ,alright the service can be a bit slow at times but its a very busy night for them. Every year when we make our minds up where to go it seems we all think the same back to the mercure for new years eve
Source: tripadvisor.co.uk
In January 2013, Tony T said about Mercure Bolton Georgian House Hotel
Stayed in a family room 29th, 30th December and 1st, 2nd January 2013.
Fantastic hotel, down to earth helpful staff especially Karl and Kristian who are a credit to this hotel.
Credit also due to the chefs we ate in the bar area on the return leg of our journey and on both occasions the food was faultless as was the breakfasts.
Great place to stay if you have a family as the pool area passes time with the kids.
Plenty of parking, overall great value for money and we will definitely be staying here again.
Message to Eric the manager turn the heating down and save yourself a few quid, you run a fantastic hotel and pass on our thanks to your staff.
Fantastic hotel, down to earth helpful staff especially Karl and Kristian who are a credit to this hotel.
Credit also due to the chefs we ate in the bar area on the return leg of our journey and on both occasions the food was faultless as was the breakfasts.
Great place to stay if you have a family as the pool area passes time with the kids.
Plenty of parking, overall great value for money and we will definitely be staying here again.
Message to Eric the manager turn the heating down and save yourself a few quid, you run a fantastic hotel and pass on our thanks to your staff.
Source: tripadvisor.co.uk