Local Reviews
In October 2012, Hezzie39 said about Mercure Bolton Georgian House Hotel
A pleasant enough stay, attentive and friendly staff but hotel desperately in need of a full refurbishment - however I guess the price reflected this. Overbearing smell of chlorine from the pool throughout the hotel and room unbearably hot with no climate control. Dinner was average; soup was only tepid but breakfast buffet was hot and tasty.
Source: tripadvisor.co.uk
In October 2012, GRAHAM S said about Mercure Bolton Georgian House Hotel
Stayed one night after business trip to Manchester, good location just off junction 6 of M61. From the moment we checked in to checking out the following morning the staff were very friendly and helpful. Did not use the pool but although we had a room along the corridor we could not smell chlorine in either the corridor or our room. Service in the bar was quick and friendly, and the young lady in the restaurant was charming. Couldn’t do enough for us, we ordered 2 glasses of red wine which we thought were off, but not being experts could not really tell. She changed them both without a second thought. On leaving the following morning the two reception staff were again friendly and helpful, with a genuine, “have a safe trip”, and not the usual “have a nice day” valediction. Would stay there again without hesitation. And not even mentioned the price, bed and breakfast which was cheaper than than a well known Inn (room only) nearby.
Source: tripadvisor.co.uk
In October 2012, rhodesiabill said about Mercure Bolton Georgian House Hotel
Mixed review ,postives plenty of free on site parking, nice resturant and bar area, Not so positive , room was small, got a twin despite booking a double, bit tatty and bathroom needs to be upgraded.
Waited about 10 minutes to get served in the bar, some people left after waiting to get served. Eventually got a drink, decided to order a bar meal. While the member of staff was taking my order the phone went, he left me, and spent about another 5-6 minutes taking a room service order while I stood here, staff training may be an issue here.
Got my meal , but no cutlery, member of staff told me give me a couple of minutes and I will get this for you. After about 5 minutes I had to go up to the bar to ask for these?
Not sure if there are not enough sfaff, lack of training or I just got them on a bad night? Would I stay again , not sure!!!!!
Waited about 10 minutes to get served in the bar, some people left after waiting to get served. Eventually got a drink, decided to order a bar meal. While the member of staff was taking my order the phone went, he left me, and spent about another 5-6 minutes taking a room service order while I stood here, staff training may be an issue here.
Got my meal , but no cutlery, member of staff told me give me a couple of minutes and I will get this for you. After about 5 minutes I had to go up to the bar to ask for these?
Not sure if there are not enough sfaff, lack of training or I just got them on a bad night? Would I stay again , not sure!!!!!
Source: tripadvisor.co.uk
In October 2012, Gallo14 said about Mercure Bolton Georgian House Hotel
Booked a one night b&b and evening meal deal through Wahanda. It cost £50 each. So got a really good deal. 8 of us went to celebrate a friends 50th birthday. On arrival staff were very pleasant and even though it was before check in time our rooms were ready.
Rooms were small but exceptionally clean and perfectly adequate. We ate in the bar and really enjoyed a spinach wrap which was reasonably priced.
The pool was warm and clean though there isn't enough room to lie on loungers and there were only plastic chairs to sit on. Pool staff were very friendly and helpful.
We had booked the meal in the restaurant and we're seated straight away. We could chose off a set menu which was included in our deal or we had an allowance of up to £22 off the main menu.
Everyone was impressed with the starters but the trouble came with the mains. 2 steaks were ordered and they came out lukewarm as did the pork belly. We sent them back but it took 20 mins for a replacement and by that time everyone else had eaten their dinner the replacements were also lukewarm but we had lost our appetite by that stage. And it looked like the kitchen had closed. Staff were polite enough but they weren't around very often and we had to go looking for someone on a number of occasions and we weren't offered dessert or coffee so some people didn't even get the chance to use up their £22 allowance!! The restaurant manager did apologise and took the steaks off the price and also the wine but then tried to say we owed £140!! Took a while for him to understand when we tried to explain our evening meal was included in the deal we'd already paid for!
Breakfast next morning was excellent.
On check out we were told £4.45 was owed on each room for drinks. Totally confused I asked to speak to the duty manager. She was very pleasant and straight away apologised for this and when I explained the debacle in the restaurant she seemed mortified and again apologised saying it would be addressed as it wasn't acceptable.
We went up to the rooms to gather our bags and the manager knocked on the door with a box of chocolates and bottle of fizz for the birthday girl as a way of apology and said she would be sending vouchers out to me as another way of recompense for the trouble we'd had in the restaurant.
I have to say I was very impressed with the way our complaint was handled. The restaurant clearly has problems but management took our complaint seriously and they should be commended for that.
Hopefully the problems in the restaurant will be addressed as this is a nice hotel and we got an extremely good deal. For a cheap night away in a nice hotel you cant get much better and if the restaurant had sorted itself out I would have given it full marks
Rooms were small but exceptionally clean and perfectly adequate. We ate in the bar and really enjoyed a spinach wrap which was reasonably priced.
The pool was warm and clean though there isn't enough room to lie on loungers and there were only plastic chairs to sit on. Pool staff were very friendly and helpful.
We had booked the meal in the restaurant and we're seated straight away. We could chose off a set menu which was included in our deal or we had an allowance of up to £22 off the main menu.
Everyone was impressed with the starters but the trouble came with the mains. 2 steaks were ordered and they came out lukewarm as did the pork belly. We sent them back but it took 20 mins for a replacement and by that time everyone else had eaten their dinner the replacements were also lukewarm but we had lost our appetite by that stage. And it looked like the kitchen had closed. Staff were polite enough but they weren't around very often and we had to go looking for someone on a number of occasions and we weren't offered dessert or coffee so some people didn't even get the chance to use up their £22 allowance!! The restaurant manager did apologise and took the steaks off the price and also the wine but then tried to say we owed £140!! Took a while for him to understand when we tried to explain our evening meal was included in the deal we'd already paid for!
Breakfast next morning was excellent.
On check out we were told £4.45 was owed on each room for drinks. Totally confused I asked to speak to the duty manager. She was very pleasant and straight away apologised for this and when I explained the debacle in the restaurant she seemed mortified and again apologised saying it would be addressed as it wasn't acceptable.
We went up to the rooms to gather our bags and the manager knocked on the door with a box of chocolates and bottle of fizz for the birthday girl as a way of apology and said she would be sending vouchers out to me as another way of recompense for the trouble we'd had in the restaurant.
I have to say I was very impressed with the way our complaint was handled. The restaurant clearly has problems but management took our complaint seriously and they should be commended for that.
Hopefully the problems in the restaurant will be addressed as this is a nice hotel and we got an extremely good deal. For a cheap night away in a nice hotel you cant get much better and if the restaurant had sorted itself out I would have given it full marks
Source: tripadvisor.co.uk
In October 2012, Ruffles87 said about Mercure Bolton Georgian House Hotel
Stayed the night last night as part of National Holidays, Our driver commented on what the previous reviewer had mentioned, so we were asked to come down for tea at 4.45, so we would have plenty of time to get to Liverpool for the show. The meal was lovely and all the waiting staff were lovely, very pleasant and couldn't do enough for you. The hotel was extremely clean, and the rooms were lovely. Couldn't fault any of the staff, all helpful, and greeted you with a smile (most hotel's you are lucky to even get that) Breakfast was good with a serve yourself buffet style, but staff brought tea and coffee. I would stay here again and a big thank you to the staff
Source: tripadvisor.co.uk
In October 2012, Claire051 said about Mercure Bolton Georgian House Hotel
We stayed at this hotel for one night en route to other places. It was perfectly clean, accommodating and friendly. It was great to have the use of a pool, but would comment that most of it was cordonned of for kids swimming lessons (very strange in a hotel pool) and the small remaining area was also full of screaming children and the poolside caked with clamouring mothers; very frustrating as an adult wanting a relaxing swim on a break away. The staff were helpful and courteous although there was a lack of them, not their fault but the hotel's. Overall we had great value for money for overnight accommodation, but cannot comment on the food as we at a restaurant at the Reebok stadium complex.
Source: tripadvisor.co.uk
In November 2012, Margaret L said about Mercure Bolton Georgian House Hotel
Stayed for two nights recently. Hotel was excellent. Staff friendly. Rooms and bathrooms sparkling clean. Very comfortable beds. Food of excellent standard, good quality and well cooked. Well worth the price paid for the offer available.
However as the online booking was not available when I tried to use it I booked by phone and although the operator tried to make out he was at the hotel it was obvious he was not. He made a monumental mess of the booking.
The hotel manager was as shocked as us at our experience and investigated the problem immediately.
However as the online booking was not available when I tried to use it I booked by phone and although the operator tried to make out he was at the hotel it was obvious he was not. He made a monumental mess of the booking.
The hotel manager was as shocked as us at our experience and investigated the problem immediately.
Source: tripadvisor.co.uk
In November 2012, Denis B said about Mercure Bolton Georgian House Hotel
Two people for two nights in a Superior Room with bed and breakfast and dinner for two on one of the nights. How much? Incredibly a total of £109.00 on a special offer! What was the catch? None! The Table d'Hote looked okay - £22.00 three courses and included in the total price. However we chose from a very extensive A La Carte menu against which we were credited with £22.00 each. The food, ambience and service were excellent. Throughout our stay all staff members were a pleasure to deal with. There was even free Internet and complimentary newspapers!
Source: tripadvisor.co.uk
In November 2012, katherineDerbyshire said about Mercure Bolton Georgian House Hotel
Lovely friendly staff, couldnt do enough for you. Room very clean but desperate for an update. Restaurant food lovely cooked and displayed, we had our meal in the bar area which meant we could eat earlier with having a young child. All very accomodating. Pool was very warm, clean and nice, warmest pool we have ever been in at a hotel it was great.
Source: tripadvisor.co.uk
In November 2012, downsizer28 said about Mercure Bolton Georgian House Hotel
Went to Georgian House hotel with 3 girlfriends on a Wahanda deal to celebrate a friend's 50th birthday. Rooms were of a good standard, we were at the back of the hotel and had great views over the hills. Spa facilities were good. The only glitch was that the jacuzzi jets weren't working very well although I guess they have been replaced by now, but the really warm temperature of the swimming pool more than made up for that. We had a 3 course meal included in the price and the food was of a very high standard. We did have to eat in the bar area as there was a wedding reception being held that night but the service was still good. The birthday girl even got a free dessert! The buffet breakfast next morning really set us up for the day. Good selection of quality food and anything missing or required was brought direct to the table for us. The breakfast staff really went the extra mile. Can't wait for next visit to this hotel.
Source: tripadvisor.co.uk