Local Reviews
In June 2012, WendelaR said about Mercure Bolton Georgian House Hotel
A very nice hotel with very friendly and professional staff that takes care of you! Service is fantastic! Rooms are clean and a good size. And the location is great, just minutes away from shopping area's, the motorway to Manchester, etc..
We were here for business, and celebrated our anniversary as well. We had a great welcome. Fantastic staff!
We were here for business, and celebrated our anniversary as well. We had a great welcome. Fantastic staff!
Source: tripadvisor.co.uk
In June 2012, ProPhotos said about Mercure Bolton Georgian House Hotel
Firstly, the staff are without exception extremely friendly and helpful. The hotel is of a good 3 star standard although there are one or two areas which could do with attention (like the dangling panel in the dining room ceiling) and some of the detail cleaning (slightly sad-looking grouting between tiles above the bath) would benefit from an application of elbow grease. Not that it is dirty or sufficent to warrant complaint, as such, just lack of attention to detail taking the edge off the overall appearance. I'd rate the cleanliness as Average Plus - 3½ out of 5.
There were very obvious staffing issues during my visit. At dinner on the first night there was only one staff member (Hannah, who coped extremely well) in evidence and outside assistance (rapidly forthcoming) had to be sought for clearing between courses. The MAJOR staffing issue was apparent on check-out on the Sunday morning. There had been a wedding the previous day, with some guests staying over. Obviously with the 11am deadline for check-out, there was going to be a rush. Front of house staff were a trainee receptionist (OK, everyone has to learn sometime) and Carl (Functions Manager) who hadn't worked on Reception for some time. The delays reflected badly not on the staff, who struggled but did manage to check everyone out, but on the rostering. There was very evidently some problem with the programming as there were piles of bills on the floor "to be sorted out later". With a pre-booked function, other guests booked for fixed length stays and the inevitability of a rush to check-out the following morning, it would have been a vastly better guest experience for fully trained and current receptionist(s) to be on hand to handle the numbers departing. If there had been a number of 'walk-ins', it would have been more understandable. I was fortunate in that my very straightforward transaction took under a minute to complete with total accuracy (booked direct, pre-paid, just restaurant extras to pay), but the 40 minute wait was unacceptable. I was on the verge of walking out and sorting my residual bill over the phone later in the day.
The Spa was excellent in every respect; clean, very welcoming staff, good sauna, less good (but still OK - just not particularly steamy) steam room, jacuzzi fine and pool nice too. Take your own towel down if the hotel is busy (!) - they have a finite number of towels available and came pretty close to running out. In total fairness, the towel business IS mentioned in the Hotel Guest information pack (yes, I did take my own but didn't need it).
Please see a seperate review for the restaurant.
There were very obvious staffing issues during my visit. At dinner on the first night there was only one staff member (Hannah, who coped extremely well) in evidence and outside assistance (rapidly forthcoming) had to be sought for clearing between courses. The MAJOR staffing issue was apparent on check-out on the Sunday morning. There had been a wedding the previous day, with some guests staying over. Obviously with the 11am deadline for check-out, there was going to be a rush. Front of house staff were a trainee receptionist (OK, everyone has to learn sometime) and Carl (Functions Manager) who hadn't worked on Reception for some time. The delays reflected badly not on the staff, who struggled but did manage to check everyone out, but on the rostering. There was very evidently some problem with the programming as there were piles of bills on the floor "to be sorted out later". With a pre-booked function, other guests booked for fixed length stays and the inevitability of a rush to check-out the following morning, it would have been a vastly better guest experience for fully trained and current receptionist(s) to be on hand to handle the numbers departing. If there had been a number of 'walk-ins', it would have been more understandable. I was fortunate in that my very straightforward transaction took under a minute to complete with total accuracy (booked direct, pre-paid, just restaurant extras to pay), but the 40 minute wait was unacceptable. I was on the verge of walking out and sorting my residual bill over the phone later in the day.
The Spa was excellent in every respect; clean, very welcoming staff, good sauna, less good (but still OK - just not particularly steamy) steam room, jacuzzi fine and pool nice too. Take your own towel down if the hotel is busy (!) - they have a finite number of towels available and came pretty close to running out. In total fairness, the towel business IS mentioned in the Hotel Guest information pack (yes, I did take my own but didn't need it).
Please see a seperate review for the restaurant.
Source: tripadvisor.co.uk
In June 2012, Gail H said about Mercure Bolton Georgian House Hotel
Stayed here overnight, last min booking.
Room on top floor, small and uninviting
Clean and adequate bathroom
Good for a budget overnight stop in emergency
Room on top floor, small and uninviting
Clean and adequate bathroom
Good for a budget overnight stop in emergency
Source: tripadvisor.co.uk
In June 2012, jamieskyrme23 said about Mercure Bolton Georgian House Hotel
stayed here for few days away. rooms are very hot even with window open as no a/c. quite noisy at night with people smoking out side and drinking in the 24 hour club bar. 0130 and there was still loud football being played down in the bar/lounge area. rooms are quite nice but bit dated and lacking free wifi which is needed these days. over all hotel is a good experience.
Source: tripadvisor.co.uk
In July 2012, UncleBulgaria15 said about Mercure Bolton Georgian House Hotel
It's a shame overall that I only gave this hotel an average rating because there are some really positive points. But it's like chalk and cheese. Some of the staff are so nice, whilst others appeared really miserable and didn't have the sense of humour needed to work in the hospitality trade. The room was as expected for a hotel of this grading but was way too hot even with the window open. I also noticed an apparent problem with plumbing with the tolilet in both the room and bar area being very difficult to flush. I was disappointed with the breakfast which was self service, but there weren't enough guests to see it moving quickly hence some of the food was a bit dry. Bar prices were fine for a hotel and beer fine if pulled by a fully trained member of staff and the night porter was one of the staff who shone - an excellent manner with guests! I think when the room refurbishment is complete and the new staff have been fully trained and settled in, this will be an excellent choice in it's category.
Source: tripadvisor.co.uk
In July 2012, StarMerseyside said about Mercure Bolton Georgian House Hotel
We stayed as part of wahanda deal. Excellent value for money. The hotel has no faults from what we could see. All staff, were very friendly, special mention to Hannah Greene (waitress in the restaurant) she was really professional and had good knowledge of the menu. One of the best meals we have ever had, and we have been to may hotels, rest etc. Service was second to none.
The food was really outstanding. Leisure club was clean, very relaxing round pool and jacuzzi area. Bedroom was spotless, we stayed in room 897. Bed very comfortable, and bathroom was sparkling. We hope to return here again in the near future. Thank you for making our short stay wonderful.
The food was really outstanding. Leisure club was clean, very relaxing round pool and jacuzzi area. Bedroom was spotless, we stayed in room 897. Bed very comfortable, and bathroom was sparkling. We hope to return here again in the near future. Thank you for making our short stay wonderful.
Source: tripadvisor.co.uk
In July 2012, stepurcell said about Mercure Bolton Georgian House Hotel
great little overnight stay, lovely views of countryside, had a great meal in restaurant and wiatress seemed very friendly, bar staff were very friendly and courteous, rooms were fine, small whinge not enough tea/coffee/suger/milks for making drinks. wifi included as we had a suite, overall nice clean friendly hotel
Source: tripadvisor.co.uk
In July 2012, atk4 said about Mercure Bolton Georgian House Hotel
Just arrived back from a two day break at the hotel, After not wanting the room we were allocated i went to reception and was moved i found the lady on reception very helpfull. also my daughter was arriving the next day so i asked if she can have a room near us which the reception arranged . So would like to say thank you .sorry did not get her name . we also had a lovely meal in the evening in the resturant. and enjoyed the spa . and would reccomend to friends.
Source: tripadvisor.co.uk
In July 2012, Ina361 said about Mercure Bolton Georgian House Hotel
Could not fault this hotel for the money. I kept waiting for there to be a catch, but there wasn't one. After a long journey broken by stays in Travelodges and Premier Inns (both fine) this hotel offered something more personal and individual. The room was spacious and newly painted and on a late arrival, the check in was shortened. We were also pleasantly surprised to find the bar still open and the bar staff and other guest were up for a chat. The breakfast was good and the staff managed to be attentive whist leaving us some space. We visited the pool after check out - this was no trouble. It offered more facilities than I expected and there was a babies' swimming lesson in a cordoned off area which I liked - there was a real sense of the hotel adding to the local community.This hotel was not luxurious but was relaxed, comfortable and friendly - a real 'home from home'.
Source: tripadvisor.co.uk
In July 2012, dazshaz said about Mercure Bolton Georgian House Hotel
we held our wedding reception 2nd June 2012.Overall we were very pleased with the service,the staff were brilliant,the food excellent.Carl our wedding planner who works at the hotel was fantastic!!! he was very helpful and commited to his work.10 out of 10 from us,from Sharon & Darren.
Source: tripadvisor.co.uk