Local Reviews
In November 2023, terencesam said about Mercure Bolton Georgian House Hotel
My sister & I visited the hotel today 1st November 2023 to have lunch in the bar area.
I just have to say that IRENE gave us excellent service, she was so attentive & lovely waiting on us & making sure everything was just right for us.
Hey forget all these fancy coffee shops , you honestly get better service at the Mercure hotel & especially if Irene is working , she really does look after you!!
She & the hotel definitely deserve 5*****
Well done & thank you Irene đđđ
I just have to say that IRENE gave us excellent service, she was so attentive & lovely waiting on us & making sure everything was just right for us.
Hey forget all these fancy coffee shops , you honestly get better service at the Mercure hotel & especially if Irene is working , she really does look after you!!
She & the hotel definitely deserve 5*****
Well done & thank you Irene đđđ
Source: tripadvisor.co.uk
In November 2023, Explore02096733061 said about Mercure Bolton Georgian House Hotel
I went to the ladies night event on 4 November, what a great night it was!!
The drag queen had us all in stitches and Male entertainers certainly didn't let us down!! A super friendly welcoming place.
Great bar service too, all set in a beautiful setting of this gorgeous hotel.
Can't wait for the next event.
Patricia.
The drag queen had us all in stitches and Male entertainers certainly didn't let us down!! A super friendly welcoming place.
Great bar service too, all set in a beautiful setting of this gorgeous hotel.
Can't wait for the next event.
Patricia.
Source: tripadvisor.co.uk
In November 2023, Chris B said about Mercure Bolton Georgian House Hotel
We would just like to praise the service we received when using the conference facilities!
Itâs a great location and the conference facilities are excellent
We canât praise enough the support we receive from Julie
She is always incredibly helpful, responds quickly to any requests and always takes time to have a laugh and joke with us !
Itâs a great location and the conference facilities are excellent
We canât praise enough the support we receive from Julie
She is always incredibly helpful, responds quickly to any requests and always takes time to have a laugh and joke with us !
Source: tripadvisor.co.uk
In November 2023, Amanda B said about Mercure Bolton Georgian House Hotel
We travelled here as a group and have to say we received amazing service from check-in to check out. The hotel rooms are dated but clean and welcoming, sheet and pillow clean and changed daily, the breakfast was good and nice selection, staff were all very accommodating and friendly. The bar area is comfortable and good food served ,, the bar staff we friendly and helpful for our group booking arriving at different time. Would recommend staying here.
Source: tripadvisor.co.uk
In November 2023, Garfield123456 said about Mercure Bolton Georgian House Hotel
Friendly staff. Decent sized car park. Comfortable bed. Large room but so dated.
Vintage bathroom, misfitting carpet, tatty decor, old wooden wardrobes and cupboards, no power sockets near the bed for phones etc. Please see the attached photos.
Vintage bathroom, misfitting carpet, tatty decor, old wooden wardrobes and cupboards, no power sockets near the bed for phones etc. Please see the attached photos.
Source: tripadvisor.co.uk
In December 2023, CADLondon said about Mercure Bolton Georgian House Hotel
Iâve reluctantly rated this average because of the building. Itâs a large hotel desperately in need of refurbishing. Old worn carpets and scuffed walls and doors everywhere. A rather stark bar area - no comfortable sofas other than in a narrow corridor facing the lavatories.
Pool not suitable for hotel residents - classes for children always taking place and are very noisy. Had to duck floats and various other swimming toys when trying to have relaxing swim. Itâs a community pool and shouldnât be advertised for residents. Pool itself is a good size. Changing rooms are dire.
Now on the plus side; the suites are okay - small but adequate sitting area and nice shower room. Breakfast room is fine. Bedrooms vary - but need an upgrade.
The great thing that makes me want to return are the excellent staff. Jimmy sorted out a problem with my room printout and efficiently and compensated me with a glass of wine while I was waiting. Reception staff were very good - Claire in particular - and sorted out a complicated booking. Lydia at breakfast was so helpful and friendly, Irene who works in the bar during the day is the loveliest lady who will do whatever she can to help. And I canât forget âBovrilâ who seems to be everywhere.
Message to the owners - you have a great staff team, the best, spend some money and give them an hotel to be proud to work in.
Message to fellow travellers and Accor members - come here - itâs decent value - and the staff are great,
Pool not suitable for hotel residents - classes for children always taking place and are very noisy. Had to duck floats and various other swimming toys when trying to have relaxing swim. Itâs a community pool and shouldnât be advertised for residents. Pool itself is a good size. Changing rooms are dire.
Now on the plus side; the suites are okay - small but adequate sitting area and nice shower room. Breakfast room is fine. Bedrooms vary - but need an upgrade.
The great thing that makes me want to return are the excellent staff. Jimmy sorted out a problem with my room printout and efficiently and compensated me with a glass of wine while I was waiting. Reception staff were very good - Claire in particular - and sorted out a complicated booking. Lydia at breakfast was so helpful and friendly, Irene who works in the bar during the day is the loveliest lady who will do whatever she can to help. And I canât forget âBovrilâ who seems to be everywhere.
Message to the owners - you have a great staff team, the best, spend some money and give them an hotel to be proud to work in.
Message to fellow travellers and Accor members - come here - itâs decent value - and the staff are great,
Source: tripadvisor.co.uk
In December 2023, Amy D said about Mercure Bolton Georgian House Hotel
Had a lovely stay, breakfast great! Lots to choose from and hot buffet food at breakfast was delicious. The chickpea curry at evening meal time, credit to the chef it was absolutely delicious!
Bed very comfy but the bed covers were scratchy and not soft, however I slept well mostly
Irene behind the bar very lovely and welcoming. Two of the staff at breakfast also lovely and a warm welcome received, however there was one member of staff (I wonât name them) who was grumpy and didnât seem very helpful, seemed to much to ask for a refill of the jug of tap water.
Overall I had a lovely stay and I would come back again
Bed very comfy but the bed covers were scratchy and not soft, however I slept well mostly
Irene behind the bar very lovely and welcoming. Two of the staff at breakfast also lovely and a warm welcome received, however there was one member of staff (I wonât name them) who was grumpy and didnât seem very helpful, seemed to much to ask for a refill of the jug of tap water.
Overall I had a lovely stay and I would come back again
Source: tripadvisor.co.uk
In December 2023, NorthumberlandJulieR said about Mercure Bolton Georgian House Hotel
I knew before I booked that there were mixed reviews. For the 3 aspects that influenced my booking (bath and shower, room with twin beds and a decent breakfast) I would rate as Very Good. Ample free parking is also a great plus point. The friendliness of the lovely lady at reception, the cleaning operatives and the breakfast team was also a real bonus - they would rate as Excellent. If there was a rating between average and very good I probably would have plumped for that. Now for the things that detract from the excellent staff and the very good facilities....The entrance road is not very well lit so we missed the turn off. We reported that one of the bulbs needed replacing in the light above one of the beds: apparently maintenance have to change lightbulbs and they are only there Mon-Friday 9-5. There were a lot of dead flies on the windowsill and I spotted two live ones that I dealt with. I managed to locate and block off the source of the flies (a gap in the wall behind the headboard) so didn't bother reporting. On the Friday night there was a Christmas Party night. I would have been OK if it hadn't gone on until 1am which seems very late to put up with loud music. I would go back but I would know in future to ask if they have any function bookings and what time the music will stop. The pool area is very dated and quite creepy - if there hadn't been some kids having swimming lessons I doubt I would have hung around! And finally on the Saturday night there was two busloads of very anti-social children rampaging through the hotel (playing football in the corridors). They were so noisy I couldn't read in the bath so bailed out and rang reception. When nothing happened I got dressed and as I was walking up the corridor to ask the children to stop being a nuisance two "responsible" adults turned up. I'm saying nothing further but there needs to be some ground rules set for large groups of under 16 year olds.
Source: tripadvisor.co.uk
In December 2023, Jacqui S said about Mercure Bolton Georgian House Hotel
I'm here for the murder mystery, receptionist was lovely and really informative, Irene at the bar is absolutely the best ever, so funny and lovely. She is worth the stay alone.
Would definitely return and recommend!
Would definitely return and recommend!
Source: tripadvisor.co.uk
In January 2024, Julie B said about Mercure Bolton Georgian House Hotel
We arrived at the Mercure on a very blustery day and the lovely warm lounge was at our disposal. Irene was very attentive and looked after us well. Our afternoon tea was well presented, delicious and very filling! Too much to eat whilst we were there, but Irene sorted out take home goody boxes. A very pleasant experience and we were able to watch TV too!
Source: tripadvisor.co.uk