Local Reviews
In September 2012, NW11851 said about Mercure Bolton Georgian House Hotel
Whilst my wife ane I enjoyed our stay, overall, we have the following points to mention:
1. Upon arrival, we were taken aback to find that, even on a Sunday, there were two(!) wedding receptions taking place on the ground floor of the hotel. Despite assurances, these clould be heard, and felt resonating through the walls, even in our top-floor room. However, on the plus side, they were not over-intrusive and did end , as advised at 01:00.
2. The room was tiny and, I fely, poorly lit.
3. Although comfortable, the bed springs were noisy and clearlty in evidence when getting in or out of bed.
4. The hotel was well-maintained with ample parking.
5. The breakfasts wer amazing, both in respect of quality and quantity.
6. Free wi-fi was available only in the Lounge. It would have been nice to have it free in the room.
WE WOULD STAY THERE AGAIN.
1. Upon arrival, we were taken aback to find that, even on a Sunday, there were two(!) wedding receptions taking place on the ground floor of the hotel. Despite assurances, these clould be heard, and felt resonating through the walls, even in our top-floor room. However, on the plus side, they were not over-intrusive and did end , as advised at 01:00.
2. The room was tiny and, I fely, poorly lit.
3. Although comfortable, the bed springs were noisy and clearlty in evidence when getting in or out of bed.
4. The hotel was well-maintained with ample parking.
5. The breakfasts wer amazing, both in respect of quality and quantity.
6. Free wi-fi was available only in the Lounge. It would have been nice to have it free in the room.
WE WOULD STAY THERE AGAIN.
Source: tripadvisor.co.uk
In September 2012, StevieBtheFirst said about Mercure Bolton Georgian House Hotel
1st impressions last:
1. we had to wait a considerable time to be served on our arrival - there was only 1 person in reception (there was a wedding party/reception due later which may have accounted for the understaffing.
2. there were lots of flies buzzing around in reception
3. we arrived at 13:00 - fortunately 1 of our rooms was available but we were made aware that there was no guarantee that the 2nd room would be ready for 14:00 (not what you want to hear when a family of 5 have to get unpacked and ready for a wedding at 15:30)
4. at time of booking we had requested adjoing rooms as our 2 youngest children are 4 & 5 - unfortunately the rooms we were allocated were not adjoining, there weren't even opposite.
5. The double room we were allocated when we 1st arrived had a very strong smell of cigarette smoke - when we complained about the condition we were told that the problem was known and that the window had been open all morning and that air freshener had been used to get rid of the smell. We were appalled that the hotel management saw fit to allocate the room to any customers in it's condition.
Anyway, that's the bad bit...
What was altogether much better was the service we received after we made our complaint:
1. The housekeeper was very courteous and owned the problem - this allowed us to go out for a quick bite to eat (we'd travelled for over 2 hours to get there!) whilst they resolved the issue.
2. When we got back, we were told that we had been allocated adjoining rooms and the Manager made a personal check of the rooms before inviting us to our new rooms.
Our new rooms were clean and smelled fresh - we were pleased to personally thank the housekeeper.
3. We were able to get ready in time for the wedding and we couldn't fault the hotel after this point:
> The hotel was very convenient for attending the Brinsop Arms where the family wedding was taking place.
> It was quiet when we return from our wedding and we all had a good night's rest
> the breakfast experience was very good - wide range of food, readily available and freshly cooked
> we even took advantage of the hotel's pool after checking out on the Sunday
In summary: a good experience despite the initial issue but the Hotel management should not forget that '1st impressions last'!
1. we had to wait a considerable time to be served on our arrival - there was only 1 person in reception (there was a wedding party/reception due later which may have accounted for the understaffing.
2. there were lots of flies buzzing around in reception
3. we arrived at 13:00 - fortunately 1 of our rooms was available but we were made aware that there was no guarantee that the 2nd room would be ready for 14:00 (not what you want to hear when a family of 5 have to get unpacked and ready for a wedding at 15:30)
4. at time of booking we had requested adjoing rooms as our 2 youngest children are 4 & 5 - unfortunately the rooms we were allocated were not adjoining, there weren't even opposite.
5. The double room we were allocated when we 1st arrived had a very strong smell of cigarette smoke - when we complained about the condition we were told that the problem was known and that the window had been open all morning and that air freshener had been used to get rid of the smell. We were appalled that the hotel management saw fit to allocate the room to any customers in it's condition.
Anyway, that's the bad bit...
What was altogether much better was the service we received after we made our complaint:
1. The housekeeper was very courteous and owned the problem - this allowed us to go out for a quick bite to eat (we'd travelled for over 2 hours to get there!) whilst they resolved the issue.
2. When we got back, we were told that we had been allocated adjoining rooms and the Manager made a personal check of the rooms before inviting us to our new rooms.
Our new rooms were clean and smelled fresh - we were pleased to personally thank the housekeeper.
3. We were able to get ready in time for the wedding and we couldn't fault the hotel after this point:
> The hotel was very convenient for attending the Brinsop Arms where the family wedding was taking place.
> It was quiet when we return from our wedding and we all had a good night's rest
> the breakfast experience was very good - wide range of food, readily available and freshly cooked
> we even took advantage of the hotel's pool after checking out on the Sunday
In summary: a good experience despite the initial issue but the Hotel management should not forget that '1st impressions last'!
Source: tripadvisor.co.uk
In September 2012, Hazeyjay123 said about Mercure Bolton Georgian House Hotel
We stayed here after a business meeting and first impressions were great the spa was fairly basic compared to other Mercure hotels but we enjoyed a swim then a few drinks .the staff were friendly and chatty and then we had dinner ..... It was amazing !!!! We were the only two in the restaurant but the food was just gorgeous and the waitress was so lovely .i wish I could remember her name she was a petite brunette very chatty but so professional .
The only complaint I had was the girl doing breakfast crashed and banged the pots about and didn't serve anyone she was very rude
The only complaint I had was the girl doing breakfast crashed and banged the pots about and didn't serve anyone she was very rude
Source: tripadvisor.co.uk
In September 2012, Kay L said about Mercure Bolton Georgian House Hotel
Stayed at the mercure Georgian house hotel, Bolton for two nights and got a really good deal by booking in advance. Ate in the hotel reataurant both nights and the food was fab, really good choice on the menu. Breakfast was equally as good. What made the stay really special was the staff, went out of their way to help out with directions by printing off a local map and after arriving quite late at the restaurant on the second night we weren't made to feel awkward, all the staff were really friendly. Lovely hotel, lovely people. Rooms were a good size and all areas were immaculate.
Source: tripadvisor.co.uk
In September 2012, Themoog1972 said about Mercure Bolton Georgian House Hotel
I am a regular at the Mecure Georgian House Bolton . The staff are amazing and make my stay there very comfortable . Nothing is too much effort.
Peter Nye is always on hand and his charismatic charm and warmth and care make the hotel what it is .
Peter Nye is always on hand and his charismatic charm and warmth and care make the hotel what it is .
Source: tripadvisor.co.uk
In September 2012, Sophie1989x said about Mercure Bolton Georgian House Hotel
Lovely hotel and lovely members of staff. I stayed at the hotel the night of a wedding reception the staff throughout it all were very polite always smiling and talking to us. The hotel itself was very clean, tidy and modern. Beds extremely comfy I can not find fault!
Source: tripadvisor.co.uk
In September 2012, anniec1955 said about Mercure Bolton Georgian House Hotel
Mercure Bolton Georgian House Hotel was the venue for the reception following my son and daughter-in-laws wedding on the 22nd September 2012.
The staff, especially Nadine were excellent, nothing was too much trouble. we have some gorgeous photographs in the garden area which has a lovely arch and courtyard. The reception room was beautifully decorated, comfortable and the meal and service were excellent. A bit of a hiccup with the cake, but from what I heard Nadine and her team jumped through hoops to get it right.
Our bedroom was very confortable with everything you need.
We had a fantastic day and evening and would recommend the hotel as a wedding venue.
The staff, especially Nadine were excellent, nothing was too much trouble. we have some gorgeous photographs in the garden area which has a lovely arch and courtyard. The reception room was beautifully decorated, comfortable and the meal and service were excellent. A bit of a hiccup with the cake, but from what I heard Nadine and her team jumped through hoops to get it right.
Our bedroom was very confortable with everything you need.
We had a fantastic day and evening and would recommend the hotel as a wedding venue.
Source: tripadvisor.co.uk
In September 2012, ZoeLincoln_UK said about Mercure Bolton Georgian House Hotel
Have been meaning to write this review since our stay on the 24th August as we were so impressed with this hotel, I have now finally found the time. We stayed here for 1 night and picked this hotel due to its health club facilities for our teenagers and also because it was close to Manchester where we were off to the following day. The staff in this hotel are absolutely amazing from the check in staff up to the manager, you didn't have to wait long to be served at the bar, if the bar staff were busy the manager would run across from his office to serve you. The manager I have to say was amazing(sorry I cant remember your name) he couldn't do enough to make us feel welcome. The rooms were very very clean and nice and modern, we had a room on the top floor and didn't have any problems of it being too warm as some people have reported. The breakfast was fabulous and again the staff very friendly. My teenager kids loved the health club and were even allowed to use it after we had checked out in fact we couldn't get them out of there and spent time chatting to the wedding party that was there whilst waiting for them. There was a wedding the night we were there and guests turning up the following day for one but this didn't cause us any problems. My advise would be to take note of the positive reviews on here it really is great value for money and we will be booking again on our next trip to old trafford. Thanks to all for making our stay an enjoyable one.
Source: tripadvisor.co.uk
In September 2012, rjf48 said about Mercure Bolton Georgian House Hotel
Stayed just the one night at this hotel, found whilst on internet, what a great find. Spacious comfortable clean room with good sized bathroom. We were visiting friends in Wigan so it was just ideal for us on a one night stopover. We were lucky to have breakfast included with the deal and it was very good, although buffet style, plenty of choice. The staff were so friendly and helpful, reception found us a taxi very quickly and even got us a good quote for it into the bargain. I thoroughly recommend this hotel,it was quiet around the rooms and not too busy whilst we were staying and has a pool and spa.Its not far from the M61/M6 and easy to get to.It has a large car park to the rear with easy access into the hotel with cases etc.
Source: tripadvisor.co.uk
In September 2012, Islandgirl060 said about Mercure Bolton Georgian House Hotel
My sister and I stayed for 2 nights, and as has been said previously, very friendly and helpful staff. Breakfast on the first morning was more than ample and in plentiful supply, however, this was not the case on the Sunday morning. There had been a wedding reception the night before which caused absolutely no problems at all, except that the amount of guests who stayed the night had been totally mis-calculated for breakfast the following morning. We left it late, only half and hour before breakfast cut off time, but although there were only a couple of tables still in use, we could not find a clean one, we took a table which had been set for four and only a couple of place settings had been used. No one came to offer a beverage, and when I went up to serve my self there was nothing left but a few baked beans!!!, no juice, no bread, no butter, no cold or cooked food. Unfortunately this caused me to panic as I am Diabetic and had already taken my morning Insulin and medication which meant I had to eat within a limited time frame. I went to reception to complain and said we would be leaving swiftly and to to please be sure to not include that mornings' breakfast for two on my bill!!.
I went back into the dining room to get my sister, and we were then offered a beverage, but I needed to get some food quickly, so we declined and left. No refund was given as we were then told at reception that the food was being 'replenished'. I needed my reserve supplies which I keep in the car, so we did not challenge this, paid and left.
This was such a shame, we had a lovely time up until then and will gladly return, but not include breakfast as I would need to be sure of getting something to eat within a reasonable time.
Just one more point, it was a shame the jacuzzi was not working as this had been a deciding factor when booking, just what I needed for my tired bones!!! Enjoyed my swim though!
I went back into the dining room to get my sister, and we were then offered a beverage, but I needed to get some food quickly, so we declined and left. No refund was given as we were then told at reception that the food was being 'replenished'. I needed my reserve supplies which I keep in the car, so we did not challenge this, paid and left.
This was such a shame, we had a lovely time up until then and will gladly return, but not include breakfast as I would need to be sure of getting something to eat within a reasonable time.
Just one more point, it was a shame the jacuzzi was not working as this had been a deciding factor when booking, just what I needed for my tired bones!!! Enjoyed my swim though!
Source: tripadvisor.co.uk